TRU, Alm.del - 2024-25 - Bilag 14: Kopi til orientering af brev af 11/10-24 til transportministeren vedrørende passagerrettigheder, fra John Roy Vesterholm, Brøndby Strand

Transportudvalget 2024-25
TRU Alm.del Bilag 14
Offentligt

John Roy Vesterholm

[email protected]

Wizz Air

Carsten Niebuhrs Gade 43

1577 København V

Telefon +45 7221 8800

Fax 7262 6790

[email protected]

www.trafikstyrelsen.dk

Sagsnr.: 2022-099341

Dato: 03-04-2023

Klage over Wizz Air for manglende overholdelse af forordning (EF)

nr. 261/2004 af 11. februar 2004 om flypassagerrettigheder

I henvendelse af 10-10-2022 har John Roy Vesterholm klaget til Trafiksty-

relsen over Wizz Air for manglende overholdelse af forordning (EF) nr.

261/2004 i forbindelse med en forsinkelse. John Roy Vesterholm har gjort

krav på kompensation og refusion af udgifter for følgende:



mad og drikke (forplejning)

Følgende passager(er) er omfattet af denne klage:



John Roy Vesterholm

Resmija Vesterholm

(herefter passagererne)

Afgørelse

Trafikstyrelsen meddeler medhold.

Retsgrundlag

Det fremgår af EU-domstolens retspraksis i de forenede sager C-402/07 og

C-432/07 (Sturgeon), at passagerer, der har oplevet en forsinkelse på

mindst 3 timer, har ret til:

•

Kompensation i medfør af artikel 5, stk. 1, litra c), med mindre der

forelå usædvanlige omstændigheder for flyforsinkelsen, jf. stk. 3

Det følger af artikel 6, stk. 1, at passagerer, der har oplevet en forsinkelse

kan have ret til:

•

Forplejning i henhold til artikel 9, stk. 1, litra a)

Det fremgår af forordning (EF) nr. 261/2004 artikel 5, stk. 3, at det trans-

porterende luftfartsselskab ikke er forpligtet til at udbetale kompensation,

hvis det kan godtgøre, at forsinkelsen skyldtes usædvanlige omstændighe-

der. Dette indebærer, at hændelsen ikke var et led i luftfartsselskabets

Side 1 (6)

TRU, Alm.del - 2024-25 - Bilag 14: Kopi til orientering af brev af 11/10-24 til transportministeren vedrørende passagerrettigheder, fra John Roy Vesterholm, Brøndby Strand

sædvanlige aktivitetsudøvelse, og at hændelsen lå uden for luftfartsselska-

bets faktiske kontrol.

Begrundelse

Det fremgår af oplysningerne i sagen, at passagererne skulle rejse med

Wizz Air, W67713 den 01-10-2022 fra Skopje Intl Airport, SKP til Copen-

hagen Airport, CPH. Flyet blev imidlertid forsinket, og passagererne ankom

til Copenhagen Airport, CPH mindst tre timer senere end planlagt.

Da parterne ikke er enige om, hvad passagererne har ret til, er styrelsen

blevet bedt om at vurdere tvisten.

I forbindelse med klagen har styrelsen anmodet Wizz Air om kommentarer

og relevant dokumentation for omstændighederne vedrørende forsinkel-

sen. Styrelsen sendte et høringsbrev den 18-10-2022, og en rykkerskri-

velse blev sendt den 14-12-2022. Wizz Air har dog ikke svaret på disse

henvendelser.

Styrelsen skal udtale følgende:

Wizz Air har ikke svaret på styrelsens henvendelser og derfor ikke godt-

gjort, at forsinkelsen skyldtes usædvanlige omstændigheder i henhold til

forordning (EF) nr. 261/2004, artikel 5, stk. 3.

På dette foreliggende grundlag finder Trafikstyrelsen, at passagererne er

berettigede til at modtage de krav, der er gjort gældende i klagen.

Da den pågældende rejses distance var på mellem 1500 og 3500 km, er

passagererne berettigede til en kompensation på EUR 400 hver.

Trafikstyrelsen skal derfor anmode Wizz Air om at udbetale i alt EUR 800 i

kompensation og MKD 405 i refusion.

Wizz Air skal inden 4 uger fra dags dato udbetale ovenstående beløb. jf.

bekendtgørelse nr. 1549 af 16. december 2013 § 3, stk. 2.

John Roy Vesterholm kan kontakte Trafikstyrelsen, hvis ovenstående beløb

ikke er modtaget inden 4 uger fra dags dato. Det må herefter forventes, at

styrelsen vil anmode anklagemyndigheden om at rejse tiltale mod Wizz Air

for manglende efterlevelse af styrelsens afgørelse, jf. bekendtgørelse nr.

1549 af 16. december 2013 § 3, stk. 2, jf. § 4, stk. 2.

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TRU, Alm.del - 2024-25 - Bilag 14: Kopi til orientering af brev af 11/10-24 til transportministeren vedrørende passagerrettigheder, fra John Roy Vesterholm, Brøndby Strand

Klageadgang

Denne afgørelse er bindende og kan ikke indbringes for transportministeren

eller anden administrativ myndighed, jf. § 25 i bekendtgørelse nr. 2432 af

14. december 2021 om Trafikstyrelsens opgaver og beføjelser, klagead-

gang og kundgørelse af visse af Trafikstyrelsens forskrifter. Hvis parterne i

sagen er uenige i afgørelsen, kan sagen forelægges for de civile domstole.

Venlig hilsen

Anna Smed

Kontorelev

Trafikstyrelsen

Side 2 (6)

TRU, Alm.del - 2024-25 - Bilag 14: Kopi til orientering af brev af 11/10-24 til transportministeren vedrørende passagerrettigheder, fra John Roy Vesterholm, Brøndby Strand

John Roy Vesterholm

[email protected]

Wizz Air

Carsten Niebuhrs Gade 43

1577 København V

Phone +45 7221 8800

Fax +45 7262 6790

[email protected]

www.trafikstyrelsen.dk

Ref. no.: 2022-099341

Date: 03-04-2023

Complaint against Wizz Air for an infringement of Regulation (EC)

No 261/2004 of 11 February 2004 regarding flight passenger rights

On 10-10-2022, John Roy Vesterholm has filed a complaint with the Danish

Civil Aviation and Railway Authority against Wizz Air regarding an infringe-

ment of Regulation (EC) No 261/2004 in connection with a delay. John Roy

Vesterholm has claimed compensation and refund of expenses held in con-

nection to:



Refreshments (care)

The following passengers are covered by this complaint:



John Roy Vesterholm

Resmija Vesterholm

(henceforth the passengers)

Decision

The Danish Civil Aviation and Railway Authority has decided in favour of

the complainant.

Legal basis

According to the ruling of the EU Court of Justice in the joined cases C-

402/07 and C-432/07 (Sturgeon), flight passengers who experience a delay

of more than 3 hours are entitled to:

•

Compensation in accordance with Article 5(1)(c), unless the delay

was caused by extraordinary circumstances cf. Article 5(3).

According to Article 6(1), passengers may be entitled to:

•

Care in accordance with Article 9(1)(a)

It appears from Regulation (EC) No 261/2004 Article 5 (3) that the oper-

ating carrier is not obligated to pay compensation, if the operating carrier

can prove that the delay was caused by extraordinary circumstances. This

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TRU, Alm.del - 2024-25 - Bilag 14: Kopi til orientering af brev af 11/10-24 til transportministeren vedrørende passagerrettigheder, fra John Roy Vesterholm, Brøndby Strand

entails that the events were not inherent in the normal exercise of the activ-

ity of the air carrier and were outside the air carrier’s actual control.

Grounds

It appears from the submitted material that the passengers were scheduled

to fly with Wizz Air, W67713 on 01-10-2022 from Skopje Intl Airport, SKP

to Copenhagen Airport, CPH. However, the flight was delayed, and the pas-

sengers arrived to Copenhagen Airport, CPH more than three hours later

than scheduled.

In connection with the complaint, the Danish Civil Aviation and Railway

Authority has requested comments and documentation from the air carrier

on 18-10-2022 and sent a reminder on 14-12-2022. However, the air car-

rier has not responded to these requests.

The Danish Civil Aviation and Railway Authority states the following:

Regarding compensation

As mentioned, Wizz Air has not responded to the Authority’s request for

comments and documentation and has thus not proved that the delay was

caused by extraordinary circumstances.

On the present basis, the Danish Civil Aviation and Railway Authority finds

that the passengers are entitled to receive what is claimed.

As the journey in question was between 1500 and 3500 km, the passengers

are entitled to a compensation of EUR 400 each.

The Danish Civil Aviation and Railway Authority requests Wizz Air to pay in

total EUR 800 in compensation and MKD 405 in reimbursement.

Wizz Air shall, within 4 weeks from today pay the abovementioned amount,

cf. Executive Order no 1549 of December 16, 2013 section 3(2).

John Roy Vesterholm may contact the Danish Civil Aviation and Railway

Authority if the abovementioned amount is not received within 4 weeks

from today. It may then be expected that the Danish Civil Aviation and

Railway Authority will bring the case before the Public Prosecution, with the

request to impose a fine on Wizz Air for lack of observance of the decision

made by the Danish Transport, Construction and Housing Authority, cf. Ex-

ecutive Order no 1549 of December 16, 2013, section 4(2).

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TRU, Alm.del - 2024-25 - Bilag 14: Kopi til orientering af brev af 11/10-24 til transportministeren vedrørende passagerrettigheder, fra John Roy Vesterholm, Brøndby Strand

Complaint handling

This decision is binding and cannot be brought before the Danish Minister

for Transport or any other administrative authority, cf. section 25 of Exec-

utive Order no. 2432 of 14 December 2021 on Danish Civil Aviation and

Railway Authority’s tasks and powers, right to appeal and announcement

of certain provisions from the Danish Civil Aviation and Railway Authority.

If the parties involved disagree with the decision, the case may be brought

before the civil courts.

Best regards

Anna Smed

The Danish Civil Aviation and Railway Authority

Side 5 (6)