Europaudvalget 2021-22
EUU Alm.del Bilag 588
Offentligt
2598351_0001.png
NOTAT
22. juni 2022
2022 - 8705
nicsch
Public consultation on the review of the revised payment services Di-
rective (PSD2) and on open finance
Payment methods
Question 1. How do you usually pay for goods and services?
For each payment method, please indicate how often you use it
a) In a physical shop:
- Cash
- Payment card (debit or credit)
- Digital wallet on mobile phone
- Other payment solutions
1 (preferred option) 2 (sometimes) 3 (never) Don’t know –
No opin-
ion
Not applicable
Reply: Not applicable
Please specify to what other payment solution(s) you refer in your an-
swer to question 1 a):
- Comment box
b) Online:
- Payment card (debit or credit)
- Digital wallet on mobile phone
- Digital wallet on PC or laptop
- Bank transfer
- Other payment solutions
1 (preferred option) 2 (sometimes) 3 (never) Don’t know –
No opin-
ion
Not applicable
Reply: Not applicable
Please specify to what other payment solution(s) you refer in your an-
swer to question 1 b):
- Comment box
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Question 2. The Payment Services Directive aims to promote innova-
tive internet-based and mobile payment services.
Do you think that the payments market is innovative enough?
Yes
No
Don’t know / no opinion / not applicable
Reply: Yes
Question 2.1 Please explain why you don't think the payments market
is innovative enough:
Comment box
Reply:
After PSD2 the market has developed several innovative solutions through
third party payment service providers (TPPs) that has been driven in large
part by the regulation. However, there is a risk that innovation will stall if
the regulation is too detailed and complex.
Regulation should be principle-based rather than developing detailed reg-
ulatory requirements to ensure that the framework does not stall regulation
and confines to market participants to predefined solutions.
This is a general thread that follows in our answers below, e.g. with regards
to security solutions.
With regards to non-TPP payment institutions further initiatives can be
considered to support the operational independence of such entities. To this
end, it is important to review art. 36 of PSD2 on Access to accounts main-
tained with a credit institution to ensure a harmonised approach across the
EU and provide clarity on the interplay with AML-rules. Also the Settle-
ment Finality Directive should be revised to allow payment institutions and
electronic money institutions to participate directly in the settlement and
clearing systems.
Finally, a revision of art. 35 of PSD2 on Access to payment systems is
needed. This provision grants PSP (e.g. card acquirers) the right to access
payment systems (e.g. card networks) to provide payments services in or-
der to increase competition, e.g. among acquirers within a card network.
This is especially relevant within smaller national card schemes that are
often dominated by a single acquirer. The current wording of the provision
has in practice proved to be too vague to provide supervisors with the
proper legal basis to enforce it in accordance with the intention. Inspiration
could be drawn from art. 36 to ensure a more operational wording.
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In recent years, have entered the market. Many are not banks, and
new
payment service providers
they include big tech companies (i.e. large
online platforms offering search engines, social networking services and
more).
Question 3.1 Do you believe that you have a larger choice of payment
services than you did 5 years ago?
Yes
No, I have the same choice as before
No, I have less choice
Don’t know / no opinion / not applicable
Reply: Not applicable
Question 3.2 What do you think about new companies, including big
tech companies, entering the payments market?
Comment box
Reply:
Though it does not seem to have reached its full potential yet, the entrance
of new players, especially third party payment services providers, has led
to more competition and innovation in the market, e.g. with regards to bill
payments and use of data in online banking environments.
Big techs can provide the market with further competion and lead better
and cheaper services for consumers. However, we should be careful to
avoid that market concentration with big techs lead to worse outcomes.
Before any initiative to further expand data-sharing requirements devel-
oped, it should thoroughly considered how such initiatives will impact a
level playing field between different market players and avoid concentra-
tion risks.
To use these services, payment service providers need access to your pay-
ment account(s) data, which requires your consent. There are two kinds of
providers
Account information services providers (AISP):
these access
data from your online accessible payment account(s) and consoli-
date these data to, for example, help you manage your finances
Payment initiation services providers (PISP):
these provide an
online service that accesses your payment account to transfer funds
on your behalf with your consent and authentication. For example,
you could have payment accounts from different banks together in
a PISP app on your phone and transfer funds from any of those
payment accounts directly from the app
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AISPs and PISPs do not actually handle your funds. Once they have your
consent, AISPs get access to your transaction history, and PISPs facilitate
the payment, but they never come into possession of your funds.
Question 3.3 Do you use AISPs and/or PISPs?
I only use AISP(s)
I only use PISP(s)
I use both AISPs and PISPs
I don't use any of them
Don’t know / no opinion / not applicable
Reply: Not applicable
Question 3.4 If you do not use AISPs and/or PISPs, what are your rea-
sons for this?
I don’t need their services
I don’t trust those providers
I don’t want to share my data with other companies besides my
own bank
I did not know these providers exist
Other
Reply: Other
Please specify to what other reason(s) you refer in your answer to ques-
tion 3.4:
Comment box
Reply:
While we recognize that AISPs and PISPs have brought about increased
innovation and competition in the market as also mentioned in answers to
previous questions, going forward, it is important to consider how personal
data is properly protected and for what purposes it is processed.
It should be considered whether the user is fully aware of the purposes data
are used for and what entities process the data. This is especially relevant
when data is retrieved by one entity (the entity gathering the consent from
the user) and processed by another entity without the data (in raw or pro-
cessed form) being presented to the user.
Further is should be noted that payments data and other personal data can
be used for price discrimination or lead financiel inclusion. An increased
access to data should be accompanied with thorough consideration as to
how such issues are tackled.
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Digital payments
Question 4. Do you make digital payments?
Yes
No
Don’t know / no opinion / not applicable
Reply: Not applicable
An important objective of the Payment Services Directive was to make dig-
ital payments (non-cash payments using electronic payment instruments,
e.g. payment cards, mobile phones, etc.) and online banking safer and eas-
ier for consumers.
Question 4.1 Based on your experience with digital payments over the
last 5 years, please indicate to what extent you agree with the following
statements:
Making digital payments has become easier
Reply: 2
It has become easier to make digital payments to other EU coun-
tries (e.g. when buying from an online shop in another EU country)
Reply: 2
It has become easier to make digital payments to non-EU countries
(e.g. when buying from an online shop in a non-EU country)
Reply: 3
It has become easier to transfer money to other EU countries
Reply: 2
It has become easier to transfer money to non-EU countries
Reply: 3
1 (strongly agree) 2 (somewhat agree) 3 (neutral) 4 (somewhat disagree) 5
(strongly disagree) Don’t
know
No opinion
Not applicable
The Payment Services Directive includes measures to protect consumers.
Some examples are described below (please note that the below is not an
exhaustive list)
Transparency: before and after transactions have been executed,
payment service providers must inform users about all fees paya-
ble, when the transaction will be completed, etc.
Rights and obligations: for some unauthorised payment transac-
tions, the Directive has limited the liability of the payer, for exam-
ple, when a payment card is lost
Fraud prevention: PSD2 introduced strong customer authentication
(SCA, see explanation below) for making payment transactions or
giving access to payment accounts
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The following questions ask your opinion on consumer protection and the
Payment Services Directive.
Question 4.2 Please indicate to what extent you agree with the follow-
ing statements about information and fees:
Before paying (either online or in a physical shop), I know if I will
have to pay a fee in addition to the price of the product(s) or ser-
vice(s) purchased
The cost of any fees is always clear
If a payment includes a currency conversion (e.g. from euro to
Swedish Krona), it is always clear what exchange rate will be ap-
plied
When charged with fees for ATM cash withdrawals, it is always
clear what these fees are
When withdrawing cash abroad at an ATM in another currency, it
is always clear what exchange rate will be applied
The information I receive before I make a payment is sufficient
1 (strongly agree) 2 (somewhat agree) 3 (neutral) 4 (somewhat disagree) 5
(strongly disagree) Don’t know –
No opinion
Not applicable
Reply: Not applicable
Question 4.2.1 If you find that the information provided to you during
a payment transaction or cash withdrawal is not always clear, please
explain what is not clear?
Comment box
Reply:
In general, it should be considered whether the provided information is in
practice adjusted to the needs of the avarage consumer and puts the con-
sumer in a position to act if needed. Information overload should be
avoided and behavioral insights taken into consideration when developing
requirements related to consumer information.
Further, it should be noted that the provided information does not always
provide the user with knowledge of underlying og indirect costs. In this
regard, the current prohibition on surcharges (PSD2 art. 62,4) can lead the
user to make use of payment instruments that can lead to increased prices
for other products or services. We would suggest that the surcharging ban
is evaluated on this background.
Question 4.2.2 Do you require additional information before making a
payment?
Yes
No
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Don’t know / no opinion / not applicable
Reply: Not applicable
Please explain what additional information you need before making a
payment:
Comment box
To make payment transactions more secure and prevent fraud further, the
Payment Services Directive introduced strong customer authentication
(SCA or ‘2-factor authentication’). This requires authentication through a
combination of two
of the following three factors: ‘something I possess’
(e.g. card, mobile phone), ‘something I know’ (e.g. PIN), or ‘something I
am’ (e.g. fingerprints).
Making a payment, either in a physical shop or online, usually involves
SCA (except in certain circumstances, e.g. low-value contactless pay-
ments). SCA can be done using a mobile phone or through other means,
such as card reader or a code-generating device.
Question 4.3 What is your opinion about confirming your payment
with SCA?
a) When buying something in a physical shop:
- It is easy, and I have no problem with it
- It is cumbersome, but I accept it because it protects me against
fraudsters
- It is cumbersome, and I do not see the point of it
- Other
-
Don’t know / no opinion / not applicable
Reply: Not applicable
Please specify to what is your opinion about confirming your payment
with SCA when buying something in a physical shop:
- Comment box
Reply:
In general, SCA in a physical environment is well known with mer-
chants and consumers and works relatively seamlessly. However, the
exemption for contactless payments should be differentiated between
countries to ensure that limits are fit for the price levels of different
Member States.
b) When buying something online:
- It is easy, and I have no problem with it
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-
-
-
-
It is cumbersome, but I accept it because it protects me
against fraudsters
It is cumbersome, and I do not see the point of it
Other
Don’t know / no opinion / not applicable
Please specify to what is your opinion about confirming your pay-
ment with SCA when buying something online:
- Comment box
Reply:
The application of strong customer authentication (SCA) has lead to a sig-
nificant decrease in fraud cases for online payments and from that point of
view this initiative can be considered a success. However, it should also be
considered whether the requirement has been efficient when taking into ac-
count the costs in terms of inconvenience for users and not least lack of
financial inclusion for vulnerable and non-tech savvy citizens.
While the use of electronic payments can be substituted by cash or paper-
check payments in some Member States, citizens in the most digitized
Member States increasingly have to rely solely on electronic payments. We
would therefor urge the Commission to consider how security requirement
can be made more flexible to ensure that payment service providers can
better accommodate all user groups.
Payment service providers are required to implement SCA and can decide
how to implement it. They usually enable SCA via a mobile phone app
and/or another specific device.
Question 4.3.1 Besides payments made on mobile phones, do you think
payment service providers should be required to offer SCA solutions
other than through mobile phones?
Yes
No
Don’t know / no opinion / not applicable
Reply:
In general, regulation should not mandate specifc technological solutions,
however a general requirement to ensure that SCA solutions cater to all
user groups could be considered.
Should a general requirement to ensure that security solutions are fit for all
user groups be introduced, we find it very important that is complemented
with the introduction of more flexibility in the general requirement, as
sketched out above, to ensure that payment service providers have the room
to meet the requirement without stalling innovation.
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Question 4.3.2 Do you believe payment service providers should put in
place more security measures?
Yes
No
Don’t know / no opinion / not applicable
Reply: Yes
Please explain your answer to question 4.3.2 and include any suggestions:
Comment box
Reply:
Our experience is that fraud is increasingly carried out using social engi-
neering so further security measures directly involving the PSU would not
be warranted. However, increased reliance on transaction monitoring, in-
cluding behavioral biometrics, could be a solution. Transaction monitoring
is already mandated in the RTS on CSC and SCA, but could be introduced
directly in the directive instead.
Since the COVID-19 pandemic, the number of contactless payments has
increased significantly. The maximum amount for contactless payment
transactions without SCA was increased to EUR 50 by payment service
providers in most countries.
Question 4.4.1 What do you think about the maximum amount for a
contactlesspayment (without SCA)?
If the euro is not the main currency in your country of residence, please
convert EUR 50 to your local currency and select an answer:
The EUR 50 limit should remain
The limit should be lower than EUR 50
The limit should be higher than EUR 50
I should be able to set my own limit
Other
Don’t know / no opinion / not applicable
Reply: The limit should be higher than EUR 50
Please specify to what other view(s) you have on the maximum amount
for a contactless payment (without SCA):
Comment box
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Reply:
The exemption for contactless payments should be differentiated between
countries, potentially as a Member State option, to ensure that limits are fit
for the price levels of different Member States.
Since the PSUs PSP is liable for any fraud occuring without the use of SCA,
the PSP should be able to set the maximum limit. If the PSP wishes, it can
let the PSU set its own limit within that maximum.
There is also a limit to the cumulative value of contactless payments, which
differ by country. For example, in Germany, one must enter a PIN every
three to five transactions or when a total of EUR 150 has been spent. In
Czechia, a PIN is required for every third consecutive transaction.
Question 4.4.2 What is your opinion about this cumulative limit for
contactless payments (without SCA)? Please give one answer for the
value limit and one for the payments limit.
If the euro is not the main currency in your country of residence, please
convert EUR 50 to your local currency and select an answer for ‘Value
in euro’:
a) Value in euro:
- The limit should be lower than EUR 150
- The limit should be higher than EUR 150
- I should be able to set my own limit (including EUR 0)
- Other
Reply: Other
Please specify to what other view(s) you have on the value limit for
contactless payments (without SCA):
- Comment box
Reply:
The exemption for contactless payments should be differentiated
between countries to ensure that limits are fit for the price levels of
different Member States.
Since the PSUs PSP is liable for any fraud occuring without the use
of SCA, the PSP should be able to set the maximum limit. If the
PSP wishes, it can let the PSU set its own limit within that maxi-
mum.
b) Number of consecutive payments:
- This should be less than five consecutive payments
- This should be more than five consecutive payments
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-
-
I should be able to set my own limit (including zero pay-
ments)
Other
Reply: Other
Please specify to what other view(s) you have on the payments limit
for contactless payments (without SCA):
-
Comment box
Reply:
Since the PSUs PSP is liable for any fraud occuring without the use
of SCA, the PSP should be able to set the maximum limit. If the
PSP wishes, it can let the PSU set its own limit within that maxi-
mum.
Blocking funds
For payments by card, funds can be blocked on your account if the exact
final amount unknown at the time of payment. For example, when you are
at an unmanned petrol station, you may have to agree to a certain amount
of funds to be blocked before you fill up your tank. The blocked amount
will then be corrected, and the exact final payment will be processed after-
wards.
Question 4.5 Should there be a limit on the amount that can be
blocked?
Yes
No, no limit is needed
Other
Don’t know / no opinion / not applicable
Reply: Other
Question 4.5.1 Please explain what should be the limit on the amount
that can be blocked:
Comment box
Reply:
In general, it is a serious consumer problem when higher amounts are
blocked and not released in accordance with Article 75(2), making them
unable to spend their own money. The Danish Consumer Ombudsman has
received complaints from consumers who must wait until the funds are re-
leased automatically.
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If maximum limits are fixed so that the limits apply in all cases without
regard to the specific situation, the blocked amount might be unreasonable
high compared to the specific situation/transaction.
For example, consumers driving a motor bike or a moped must have around
80 EUR available on their account to fuel their vehicle
even though a full
tank would never amount to that. Further, price levels vary between Mem-
ber States.
This makes it difficult to introduce general limits, and a possible solution
could
at least in some situations
rely on the average price for the pur-
chase in question. However, it is essential that a blocking of funds must be
reasoned/justified in each case and fair, also in relation to the amount.
For these reasons, blocking of funds must be reasoned/justified in each
case, also in relation to the amount blocked.
Further, it could be considered to introduce requirement regarding the spe-
cific situations where funds can be blocked. In certain situations, e.g. fuel
stations, blocking can be justified, whereas this might not be the case in
other situations.
Question 4.5.1 Please specify what you mean by "other" in your an-
swer to question 4.5:
Comment box
Reply: See answer to 4.5.1
Fraud
Question 4.6 As a consumer, have you been a victim of payment fraud
recently?
Yes
No
Don’t know / no opinion / not applicable
Reply: Not applicable
Question 4.6.1 Please provide details on the payment fraud you have
been a victim of:
Comment box
Question 4.6.2 If you were victim of a fraud did you ask your payment
service provider for a refund?
Yes, and I received a full refund
Yes, but I only received a partial refund
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Yes, but I did not receive any refund
Yes, but I requested a refund from another party
No, I did not request a refund
Don’t know / no opinion / not applicable
Reply: Not applicable
Question 4.6.3 Were you satisfied with the refund process (requesting
the refund, communication with your payment service provider,
length of the process, etc.)?
Comment box
Question 4.7 Please indicate to what extent you agree with the follow-
ing statements about protection and security provided when making
digital payments:
Making digital payments has become more secure
Reply: 2
My payments data is adequately protected
Reply: 2
Strong customer authentication has helped make digital payments
safer and more secure
Reply: 2
For digital payments, convenience and speed are more important
than security
Reply: 3
Question 4.7.1 Please explain your answers and include any proposals
you may have that further protect digital payments:
Comment box
Reply:
Our experience is that fraud is increasingly carried out using social engi-
neering so further security measures directly involving the PSU would not
be warranted. However, increased reliance on transaction monitoring, in-
cluding behavioral biometrics, could be a solution. Transaction monitoring
is already mandated in the RTS on CSC and SCA, but could be introduced
directly in the directive instead.
We find that a more outcome based approach (e.g. setting a maximum fraud
level allowed before SCA should be applied) would be a useful approach
as such a requirement would be more technologically neutral and provide
payment service providers with the largest possible space to innovate and
provide consumer friendly solutions, while combatting fraud. An approach
with increased reliance on transaction monitoring could be expanded to a
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larger section of payments where SCA would only be used for the most
high-risk payment could also be considered.
Further, the merit of a one-factor regime in certain cases could also be con-
sidered. For large parts of the market the situation went directly from zero-
factor to two-factor authentication, leaving us with little insight into
whether a one-factor regime could in some cases hit the right balance be-
tween security and user friendliness.
Finally, it could also be considered whether the elements of SCA need to
belong to different categories, or whether elements could be from the same
category.
Considering your responses to the questions above and that the payments
market has many new players and technologies (including big tech compa-
nies and mobile phone payments):
Question 4.8.1 Do you have specific concerns about the payments mar-
ket and recent market developments? For instance are there (new)
risks that require special attention?
Yes
No
Don’t know / no opinion / not applicable
Reply: Yes
Please explain your answer to question 4.8.1:
Comment box
Reply:
Increased use of instant retail payments increases risk of fraud. Further, an
instant payments means that the payment is executed before the goods are
dispatched. This may put the consumer in worse situation if goods are not
delivered. Mitigating measures should be considered.
Regarding the protection of personal data, we refer to the comments under
question 3.4 and question 7.
Question 4.8.2 What is your opinion about the level of regulation of the
payments market? Is it sufficient or is there too much regulation?
Please explain:
Comment box
Reply:
Over the past decades, financial regulation has become increasingly exten-
sive and complex. This also includes regulation of payment services.
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Simultaneously, the interplay with regulation outside financial services has
increased this complexity further. Some examples are GDPR and AMLD,
where the interplay between open banking rules and GDPR and the inter-
play between the access for payment institutions to accounts maintained
with a credit institution and AMLD has given rise to significant problems
when the various sets of rules have been applied in practice. The expected
adoption of the regulation on Markets in Crypto Assets (MiCA) will further
add to this complexity.
Additionally, the payments market is largely driven by technological de-
velopments. It is therefore of utmost importance to ensure that the regula-
tion is in fact technologically neutral and leaves sufficient flexibility for the
adoption of new technological solutions in the market.
For these reasons, we find that the guiding principle for the approach to a
potential proposal for a PSD3, as well as an open finance framework,
should to focus general and principle-based regulation rather than develop-
ing detailed regulatory requirements.
Open finance
Open finance refers to a customer allowing their data to be shared or re-
used by financial institutions and other third-party service providers to ac-
cess a wider range of innovative services. It could cover different sets of
data (business-tobusiness and business-to-consumer data) across a range of
financial services (e.g. banking, insurance, investment, pensions). Consum-
ers would be able to grant trusted third-party service providers access to
their data, held by financial institutions or other service providers, in a safe
and secure way until they decide to revoke their permission. As a result,
consumers would have access to better or new services from these third-
party service providers, including bettertargeted financial advice, tools to
manage their finances, and additional financial services. While the revised
Payment Services Directive includes rules on such access for payment ac-
counts (see previous sections of this consultation), no framework currently
exists for other financial products.
Question 5. Would you be willing to share the following types of data
held by your financial service provider (e.g. bank, insurance company,
investment company) with other financial or third-party service pro-
viders to get access to new services (e.g. comparing offers, switching
providers, financial services tailored to your situation and needs)?
Savings account data
Mortgage loan data
Consumer credit data
Securities account data
Pension data
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Insurance data
Yes No Don’t know –
No opinion
Not applicable
Reply: Not applicable
Please explain your answer to question 5:
Comment box
Reply:
We refer to our answer under question 3.4 and question 7.
Question 6. Should financial service providers holding your data be
obliged to share them with other financial or third-party service pro-
viders, provided that you have given your consent?
Yes
No
Don’t know / no opinion / not applicable
Reply: Not applicable
Question 7. Do you think there are security and/or privacy risks in giv-
ing other service providers access to your data?
Yes
No
Don’t know / no opinion / not applicable
Reply: Yes
Please explain your answer to question 7:
Comment box
Reply:
Data sharing should be based on a clearly informed basis from the consum-
ers perspective. This is especially relevant when third parties gather data
and share it with other parties without the consumer seeing the data before
it is shared with further parties.
We have particularly observed some TPPs (mostly for AIS but also PIS)
acting as ‘API aggregator’ that integrate their systems with a
wide range of
ASPSP’s APIs and then provide their own solution to other entity using to
access point of the API aggregator to connect to all the ASPSPs connected
this service provider.
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Such aggregators are used by both regulated TPPs and unregulated entities
where the API aggregator runs a license-a-service model. Here the unreg-
ulated entity maintains the customer relationship while the API aggregator
holds the license and the responsibility to ensure compliance with applica-
ble requirements in PSD2.
This practice is closely related to the Commissions answer to Q&A
2018_4098. If this practice is upheld in a new legislative proposal, it should
be considered whether such activities entail specific risks that need to be
considered in supervision (and potentially licensing) with regards to data
protection and transparency for the consumer.
Question 8. Do you think financial service providers that hold your
data always ask for your consent before sharing those data with other
financial or third-party service providers?
Yes
No
Don’t know / no opinion / not applicable
Reply: Not applicable
Question 9. If shared with another financial or third-party service pro-
vider, do you think these data are used exclusively for the purposes for
which you have agreed?
Yes
No
Don’t know / no opinion / not applicable
Reply: Not applicable
Question 9.1 If not, how could this best be ensured?
Comment box
Reply:
See answer to question 7.
Exchanging data between different service providers could be made more
secure by putting in place a dedicated technical infrastructure for that pur-
pose (e.g. a secure application programming interface).
Question 10. If service providers holding data put in place such infra-
structure, do you think they should be able to charge a fee to other
service providers who access data using this infrastructure?
Yes
No
EUU, Alm.del - 2021-22 - Bilag 588: Orientering om dansk høringssvar vedr. revision af PSD2 og open finance
18/18
Don’t know / no opinion / not applicable
Please explain your answer to question 10:
Comment box
Reply:
In general, we encourage the Commission to continue considering how a
fair commercial model for data sharing can be developed to ensure that data
providers can cover costs and have an incentive to develop well-function-
ing access interfaces.
Providing data free of charge limits the financial incentives to provide well-
functioning solutions and leads data provide to only deliver the bare mini-
mum to meet regulatory requirements. This leads to a situation where the
success of the regulation rests on the ability of legislators and supervisors
to define what the market needs - which legislators and supervisors are not
very well-position to do. A better outcome might be achieved be establish-
ing a fair commercial model that provides a financial incentive to develop
well-functioning solution that meet market demands.