Skatteudvalget 2014-15 (2. samling)
SAU Alm.del Bilag 48
Offentligt
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DATE: 24.09.2015
Technical Analysis
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Table of Content
1
Executive Summary ...................................................................................................... 5
1.1
1.2
1.3
2
2.1
2.2
2.3
2.4
3
3.1
3.2
3.3
4
5
Scope of Analysis ................................................................................................... 5
Methodology for the Technical Analysis ................................................................. 5
Key Findings ........................................................................................................... 6
Scope of Analysis ................................................................................................. 10
Limitations ............................................................................................................ 11
Scope of Requirements Gather and Trace ........................................................... 11
Assumptions ......................................................................................................... 13
Approach .............................................................................................................. 14
Methodology: Establishing and Tracing Needs ..................................................... 14
Methodology: Software Development Life Cycle Assessment .............................. 17
Scope ......................................................................................................................... 10
Approach & Methodology ........................................................................................... 14
Chronology of Events ................................................................................................. 18
Findings and Consequences ...................................................................................... 20
5.1
Requirements Trace ............................................................................................. 20
Purpose .......................................................................................................... 20
Key Findings .................................................................................................. 20
Assessment Details ........................................................................................ 21
Accenture Assessment .................................................................................. 24
Purpose .......................................................................................................... 24
Key Findings .................................................................................................. 25
Assessment Details ........................................................................................ 25
Accenture Assessment .................................................................................. 27
Purpose .......................................................................................................... 28
Key Findings .................................................................................................. 28
Assessment Details ........................................................................................ 28
Accenture Assessment .................................................................................. 29
Purpose .......................................................................................................... 29
Key Findings .................................................................................................. 29
Assessment Details ........................................................................................ 30
5.1.1
5.1.2
5.1.3
5.1.4
5.2
5.2.1
5.2.2
5.2.3
5.2.4
5.3
5.3.1
5.3.2
5.3.3
5.3.4
5.4
5.4.1
5.4.2
5.4.3
End to end Software Development Life Cycle Review .......................................... 24
Solution Blueprint Review ..................................................................................... 28
Interface Specifications ......................................................................................... 29
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5.4.4
5.5
5.5.1
5.5.2
5.5.3
5.5.4
5.6
5.6.1
5.6.2
5.6.3
5.6.4
5.7
5.7.1
5.7.2
5.7.3
5.7.4
5.8
5.8.1
5.8.2
5.8.3
5.8.4
5.9
5.9.1
5.9.2
5.9.3
5.9.4
5.10
5.10.1
5.10.2
5.10.3
5.10.4
5.11
5.11.1
5.11.2
5.11.3
5.11.4
Accenture Assessment .................................................................................. 32
Purpose .......................................................................................................... 33
Key Findings .................................................................................................. 34
Assessment Details ........................................................................................ 34
Accenture Assessment .................................................................................. 38
Purpose .......................................................................................................... 39
Key Findings .................................................................................................. 39
Assessment Details ........................................................................................ 40
Accenture Assessment .................................................................................. 44
Purpose .......................................................................................................... 44
Key Findings .................................................................................................. 44
Assessment Details ........................................................................................ 44
Accenture Assessment .................................................................................. 50
Purpose .......................................................................................................... 50
Key Findings .................................................................................................. 50
Assessment Details ........................................................................................ 51
Accenture Assessment .................................................................................. 54
Purpose .......................................................................................................... 55
Key Findings .................................................................................................. 55
Assessment Details ........................................................................................ 55
Accenture Assessment .................................................................................. 58
Focus on Simple Path ....................................................................................... 59
Purpose ...................................................................................................... 59
Key Findings ............................................................................................... 59
Assessment Details .................................................................................... 59
Accenture Assessment ............................................................................... 60
Purpose ...................................................................................................... 61
Key Findings ............................................................................................... 61
Assessment Details .................................................................................... 61
Accenture Assessment ............................................................................... 62
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End to End Testing Approach ............................................................................... 33
EFI Code Review .................................................................................................. 39
DMI Code Review ................................................................................................. 44
Complexity of Design ............................................................................................ 50
Solution Architecture Observations....................................................................... 55
Event based processing .................................................................................... 61
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5.12
Data Quality Impacts on Application .................................................................. 62
Purpose ...................................................................................................... 62
Key Findings ............................................................................................... 62
Assessment Details .................................................................................... 65
Accenture Assessment ............................................................................... 66
5.12.1
5.12.2
5.12.3
5.12.4
6
7
Appendix: List of Defined Terms ................................................................................. 68
Appendix: List of Meetings .......................................................................................... 70
7.1
Inventory of Workshops and Interviews ................................................................ 70
General .......................................................................................................... 70
Modtag Fordring (Receive Claim) .................................................................. 70
Kundesaldi (Client Account Balance) ............................................................. 71
Betalingsordning (Payment Plans) ................................................................. 71
Lønindeholdelse (Salary Deduction) .............................................................. 71
7.1.1
7.1.2
7.1.3
7.1.4
7.1.5
8
9
Appendix: Examples of Missing and Incomplete Needs ............................................. 73
Appendix: Documents Examined ................................................................................ 77
9.1
EFI + DMI System Level ....................................................................................... 77
Analysis .......................................................................................................... 77
Design ............................................................................................................ 77
Test ................................................................................................................ 77
Analysis .......................................................................................................... 77
Design ............................................................................................................ 77
Code .............................................................................................................. 78
Test .............................................................................................................. 102
Change Requests ........................................................................................ 102
Analysis ........................................................................................................ 102
Design .......................................................................................................... 103
Code ............................................................................................................ 103
Test .............................................................................................................. 104
Change Requests ..................................................................................... 104
9.1.1
9.1.2
9.1.3
9.2
9.2.1
9.2.2
9.2.3
9.2.4
9.2.5
9.2.6
9.2.7
9.2.8
9.2.9
9.2.10
EFI ........................................................................................................................ 77
10
Appendix: Accenture Delivery Methods ................................................................. 105
Components .................................................................................................... 106
Comprehensive Coverage ............................................................................... 106
Structure .......................................................................................................... 106
ADM for Custom Development ........................................................................ 107
10.1
10.2
10.3
10.4
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1 Executive Summary
1.1 Scope of Analysis
Accenture has in accordance with the task defined by Skatteministeriet conducted a
technical analysis to review the EFI and DMI Applications, their integration with each other
and the rest of the SKAT IT estate.
This technical analysis is based on review of selected parts of the EFI and DMI
Applications as well as selected processes undertaken during the development of EFI and
DMI. The report is made on our experience and assumption that the conclusions in the
report are representative also for the part of the EFI and DMI Applications that have not
been reviewed.
The report does not give a full picture with regards to the current state of EFI and DMI, the
reasons that have led to the current state of the Applications (EFI and DMI), or if the
current state of the Applications are consistent with the original contractual requirements
as described in the EFI and DMI contracts.
The scope of the analysis included the analysis, design, build and test phases of the EFI
and DMI Applications, and the combined EFI+DMI System. Most of the analysis was
performed on a sample basis. Our approach has been to select core areas that are
essential for the system operation, such as receipt of a claim, salary deduction, payment
plan and order of coverage, for CPR customers. These are found in almost every
collections system. There is a risk that this could lead to a misleadingly positive view of the
System, as this core functionality is the functionality most likely to be used and therefore
working.
1.2 Methodology for the Technical Analysis
The methodology for the technical analysis was to compare the approach used to build the
System to a normal system building approach. The Accenture Delivery Methods (ADM)
was used as the reference for the comparison. ADM provides a comprehensive definition
of the required processes, tasks and deliverables that should be completed across the
phases of the Software Development Life Cycle (SDLC).
As each phase of the SDLC was assessed, relevant documents were identified, examined
and assessed. ADM was used as the reference and framework with a degree of flexibility.
The overall EFI Programme and EFI and DMI Applications were not created by Accenture
and therefore were not created using the Accenture Delivery Methods. Therefore, a
degree of flexibility was required in assessing the existing documents and materials
against ADM. Where content equivalent to an ADM document was available in other
document(s) these were accepted and assessed.
Common industry practice is to describe software systems by detailed documented
requirements that define what the system must do, in order to operate correctly.
Requirements are used as the basis of testing (i.e. validation) that the system actually
performs these functions.
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Early in the analysis, it was identified that the Original Requirements for the Applications
and System contained less detail than expected for a system of this scale, in our
experience.
The analysis approach was extended to include an exercise to document the Needs
(requirements) for the System, and to trace the existence of these needs through the
Applications and System, in a sample of core areas for debt collection.
A detailed description of the methodology for the assessment is provided in Section 3.
1.3 Key Findings
What is the Current State of the System?
Documentation & Design
Because of the lack of detailed documented requirements, it is not possible to
accurately describe the state of the System.
o
There is not a set of detailed documented requirements for the EFI or DMI
Applications or the combined EFI+DMI System.
o
Normal practice is to describe the completion state of a System in terms of the
percentage of detailed documented requirements that it meets, validated by
testing.
o
Therefore, it is not possible to accurately describe the current state of the
System in a normal way, or to complete the System.
During the design of EFI and DMI there was no documented end-to-end process
description of how the overall solution should work to process claims from start to
finish. The high-level designs that did exist (use cases) were separate for EFI and
DMI. These were not integrated and they were also not used to validate that the
end-to-end solution worked
Structure
EFI and DMI are separate Applications. They are developed and deployed as
separate technical components. Together EFI and DMI are a single System with
integration into the SKAT IT estate.
o
Neither EFI nor DMI can perform any useful collections function without the
other. For example, screens that display the details of debts or interests require
EFI and DMI to interact.
o
It is our opinion they should therefore be considered as a single software
System that should have requirements, processes, designs, and tests for the
System.
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o
When EFI or DMI require replacement, there is either a very large body of work
required to re-implement the same interfaces again on the new component, or
both EFI and DMI must be replaced together.
The debt collection System is separated into two tightly integrated Applications. In
our experience collections System are usually implemented as a single application.
As a result of this separation, performance, reliability, maintenance costs and
functionality are negatively impacted.
EFI and DMI has been designed with the aspiration of providing future flexibility.
Some flexibility has been provided, however it is not clear this level of flexibility was
required. Most of the flexibility has not in fact been used to date. It is not clear all
the functionality controlled by the flexibility works.
The interfaces between EFI and DMI and the systems they interact with including
the ones within the rest of the SKAT were insufficiently designed. This led to a
number of problems such as:
o
Extensive, ongoing change being required over a long period to fully evolve the
interfaces.
o
EFI and DMI Applications taking more time and effort to finalise.
o
Making the testing of realistic paths through the code difficult due to being
unable to create accurate program stubs. Stubs are normally used in large
system implementations to test components or applications well before end-to-
end (complete system) testing is performed. Realistic stubs, which enable
testing of more than the simple path depend on detailed designs
Technical
EFI does not implement rigorous external validation on input data from external
Systems or end users. EFI+DMI is partially or completely unable to process records
that are missing key fields, and lacks mechanisms to manage the consequences of
this. As a result, the System cannot process some real world data
Most automation in the System has been disabled since the go-live. The event
based processing approach, used for “monitoring” results in excessive numbers of
events and changes from a customer perspective. In practice, this means that if the
automation were enabled as originally designed and implemented, customers would
receive excessive numbers of communications and events from EFI+DMI
DMI is the financial engine at the core of the System. Unusually for a financial
application it does not enforce Referential Integrity. This has allowed DMI to store
invalid records. This reduces the data quality in DMI and the overall integrity of
financial processing in SKAT Collections.
DMI represents an unusual approach to an SAP Revenue implementation. There is
a low usage of SAP package functionality combined with an unusually high
percentage of custom objects. The consequences of this are that the licensed SAP
product functionality is relatively lightly used. DMI is in fact, mostly a custom
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Application, rather than an SAP application. This will impact maintainability over the
lifespan of DMI
The source code for EFI is slightly better than average quality, the source code to
DMI slightly lower than average quality. The quality refers to technical aspects of
the code such as complexity, error handling, maintainability, cohesion and
commenting. The source code quality is not a primary cause of problems with the
System
How did the System get into this state?
The overall testing approach was compromised both by the lack of detailed
documented requirements to test for, and the test approach. Analysis of the testing
records confirmed with the EFI Programme test manager shows that 53.8% of the
originally planned tests were executed. 52.3% of the original tests (80.5% of non-
descoped tests at go-live) were recorded as passing testing. This resulted in a
substantially untested System being put into production use
The scope of the System was not well defined at any stage. The complexity of the
Original Needs was not well described in the Original Requirements and use cases,
or at any subsequent phase. It is our opinion that the complexity of implementing
the variety of debts and legal persons, combined with the extent of automation was
never fully understood. This resulted in essential functionality being omitted from
the System
There was a pervasive approach through the analysis, design, build and test of the
System to focus on the “simple path”, the most common path through the System.
Throughout the Original Requirements, use cases, designs, code and tests the
System is missing the detail required to process the variety and complexity of
situations encountered in production. This also resulted in essential functionality
being omitted from the System
There was no design (solution blueprint) for the overall EFI+DMI System, either at
the start or since. Although some materials exist, these fall far short of what would
be expected to design a System of this complexity. Based on this lack of
documentation it is our opinion that the System level “SDLC” activities were largely
not performed. This resulted in problems integrating EFI and DMI, causing delays
and defects to the overall EFI Programme
There was an assumption that the System would receive valid data from the internal
and external systems feeding EFI/DMI with claims, and from all users inputting data
manually. This assumption is identified because (a) the System does not do normal
levels of validation and (b) it was stated in requirements workshops that the EFI
Programme had no mandate to control incoming information. This does not appear
to be a reasonable assumption, based on our experience of other systems, and the
fact that non-valid data has been input to the System. This resulted in the System
failing to process correctly when presented with incorrect production data
Assessments and reports by neutral external experts between 2012-13 prior to the
go-live date identified lack of design, testing and migration as risks. These risks
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were communicated to senior EFI Programme representatives.
Chronological Context for EFI Programme and Findings
The events analysed in this report are depicted on the timeline below. Events depicted
with grey are unconfirmed dates, where the EFI Programme has not confirmed the exact
dates. There are a number of key points with regard to the overall timeline.
EFI and DMI were separate projects, performed by separate vendors, and managed
by SKAT.
The most significant is that the design of EFI and DMI was not performed in a tightly
coordinated manner. Given the number and the complexity of the dependencies
between EFI and DMI, close coordination would have been required between the
Applications for the System to integrate correctly.
Overall, there was poor stage containment (completing and closing phases of work,
before progressing to the next phase) both within the EFI and DMI Applications, and
overall for the combined EFI+DMI System.
In our opinion, the original project timeline was not feasible due to the technical
dependencies. The iterative nature of resolving the dependencies resulted in additional
work and suboptimal design.
2006
2007
2008
EFI RQs
EFI UCs
2009
2010
2011
Planned
Live Date
EFI DESIGN
EFI BUILD
EFI TEST
2012
2013
Actual Live
Date
2014
2015
MAINTENANCE
MAINTENANCE
FASE 2
PROJECTS
( DMR, DMO and EFI)
DMI RQs
DMI UCs
DMI DESIGN
DMI BUILD
DMI TEST
MAINTENANCE
MAINTENANCE
SKAT INTERFACE COORDINATION
SKAT SERVICE REPOSITORY
ANALYSIS TIMEFRAME
SKAT EFI + DMI TESTING
Figure 1 Timeline
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2 Scope
2.1 Scope of Analysis
Accenture has in accordance with the task defined by Skatteministeriet conducted a
technical analysis to review the EFI and DMI Applications, their integration with each other
and the rest of the SKAT IT estate.
This technical analysis is based on review of selected parts of the EFI and DMI
Applications as well as selected processes undertaken during the development of EFI and
DMI. The report is made on our experience and assumption that the conclusions in the
report are representative also for the part of the EFI and DMI Applications that have not
been reviewed.
The aspects of the report does not give a full picture with regards to the current state of
EFI and DMI, the reasons that have led to the current state of the Applications (EFI and
DMI), or if the current state of the Applications are consistent with the original contractual
requirements as described in the EFI and DMI contracts.
This analysis included the following:
System Requirements Review
Review of the EFI and DMI Applications
Software Development Life Cycle (SDLC) review
Automated and manual code review of EFI
Semi-Automated code review and functional review of DMI
Thorough analysis of a sample of core areas described below
As part of the analysis, we planned to trace requirements through the phases of
development, from analysis through design, build and test. Although there were Original
Requirements and use cases, the analysis team assessed that that these did not provide
sufficiently detailed documented requirements to provide the necessary input for design,
build and test. Therefore, in order to trace requirements through the Software
Development Life Cycle we had to run workshops with EFI Programme representatives to
gather and document detailed Needs for a sample of core areas. The analysis team
selected a number of core functional areas that are central to the collections function.
These are found in almost every collections system. The selected sample areas were as
follows:
Area
Modtag Fordring
(Receive Claim)
Focus Area
Validation: legal rules applicable to claims
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Kundesaldi
(Client Account Balance)
Betalingsordning
(Payment Plans)
Lønindeholdelse
(Salary Deduction)
Table 1 Sample Areas
Order of Coverage: distribution of payments across
claim(s), principal, interest, expiration interruption
For CPR (personal customers), automatic initial creation
of a forced payment plan, adding of new claims to existing
mandatory payment plan
Main functionality for starting and stopping deduction,
notifications/decisions, and aging of claims during
deduction.
2.2 Limitations
This analysis is based on reviews of the documentation stated in the Appendix as well as
workshops and interviews. This analysis has only examined the Original Requirements
and use cases documents listed in the Appendix. The design, build and elements of the
test of EFI and DMI Applications are performed by separate project teams. The scope has
not included investigation of internal processes (e.g. unit testing) within these teams.
In many cases, the analysis has been performed on a sample basis (e.g. review of a
sample of source code or designs) or a time-boxed basis (e.g. limiting the number of
requirements gathering workshops). Where this has been necessary this is noted in the
detailed description of scope (Section 2) or in the relevant Assessment Details description.
2.3 Scope of Requirements Gather and Trace
As described in Section 2.1 above, it was identified early on that there was no detailed
documented definition of the Needs for EFI or DMI. Detailed, documented requirements
are a dependency for design, build and test of a software system. In order to resolve this
issue, the analysis team ran requirements workshops to gather and document in detail the
Needs for a sample of core areas.
The areas selected are core to collections functionality. Within these core areas, we
analysed the most common situations e.g. adult personal (CPR) customers. Less common
scenarios e.g. personally owned businesses (PEF) and children were not included in the
scope. The rationale for this approach was (a) to examine the System in areas where the
majority of claims were processed and where it was expected that the System would be
working and (b) it was expected that in these core areas the Needs would be well
understood.
The difference between our approach and the “simple path” approach described in Section
5.10 is that our requirements analysis strove to gather and document the full complexity of
Needs (all needed paths) within a small, commonly used area of the System, whereas in
the simple path approach, the full needed complexity is missed, because some needed
paths are not identified. Obviously, there is a risk that this could lead to a misleadingly
positive view of the System, as this core functionality is the functionality most likely to be
used and therefore working.
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Statement on thoroughness of requirements analysis:
It was necessary to perform the requirements analysis within a limited timeframe.
Three (or four) workshops were allocated to perform the requirements gathering,
typically with 2-4 days between workshops for requirements owners to perform
additional research and analysis
The approach taken was to analyse the Needs in limited, core areas in as much
detail as possible (ideally to full detail)
In practice, it was necessary sometimes to limit the scope of the area, due to the
constrained timeframe lack of EFI Programme representative knowledge of the area
or lack of legal stakeholder knowledge of the area. To the extent possible, scope
limiting was done through exclusion of additional breadth (e.g. only considering
adult CPR customers, and excluding minors, PEF and CVR) while ensuring that the
full depth of Needs in the examined areas were identified
Kammeradvokaten’s Statement on Requirements Analysis:
Kammeradvokaten did not have sufficient time to perform the factual research and
thereto related legal research necessary to provide fully validated opinions, and has
provided the following guidance about status of the legal requirements provided
We have assisted the analysis team and SKAT during a series of workshops in
ascertaining a non-exhaustive list of legal needs/requirements concerning four
different parts of EFI, namely “Modtag fordring”, “Tvungne betalingsordninger”,
“Lønindeholdelse”, and “Kundesaldi”. During this process we have assisted in
explaining the legal framework (the main rules) of each of the areas, in as far as the
facts of the matter have been presented by SKAT etc., and in as far as the legal
framework was within the scope of the workshops. Our contributions have thus
been our best effort to describe and explain the (main) rules of the legal framework
o
Our reviews have in turn been made on the basis of the facts, which we have
been presented by SKAT etc. We positively know that the facts we have been
presented have not been exhaustive. In consequence, our presentation of the
legal framework, needs and demand is also not exhaustive. There are several
exceptions, modifications and situations, which we have not taken into
consideration. Many of these due to the simple fact that we have not
contemplated or fully clarified their existence/relevance. This means that there
are many situations outside the main rules, which we have not discussed during
the workshop nor have we reviewed on them afterwards
o
Our contributions and review have in no small extent been based on
assumptions on facts, which have not been tested. In no small extent has it
been impossible – within the timeframe – to ascertain the actual facts. An
example of this would be that it has until now not been possible to achieve clear
knowledge on (all) the claim types in EFI despite several requests and meetings
with SKAT. This seems to be due to the fact that no detailed overview and
knowledge concerning this issue is present within SKAT
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o
During the process we have also not validated whether EFI’s application of
actions, which are described in legal conceptual terms, are executed according
to these legal terms. An example of this would be that we have not validated
whether EFI’s conceptual application of the terms pro rata liability or solidary
liability are made in (full) accordance with these concepts legal framework.
Throughout our review we have assumed that EFI’s application of these
terms/concepts is in (full) accordance with the legal framework for the
terms/concepts. Whether this is actually the case is only possible for us to
validate if we receive an exhaustive walkthrough of EFI’s handling of the
individual concept. We have assumed that such a walkthrough would be outside
the scope of this analysis of the chosen parts of EFI. We have also until now
been unable to ascertain such knowledge from SKAT. This also seems to be
due to the fact that no such clear knowledge is present within SKAT
2.4 Assumptions
The purpose of the report has not been to consider who is responsible for the decisions
taken during the project execution. The report does not include a legal review or an
assessment of the fulfilment of contractual obligations under the EFI and DMI contracts.
The report can thus not be used to conclude whether or to what extend any of the parties
involved in, the project execution can be held legally responsible for their involvement in
the project.
The report is based on the information and documentation provided to the analysis team
by the EFI Programme. The documents examined and meetings are listed in the
Appendix. In most cases, a sample based approach was applied. In these cases, the
approach was to select core, commonly used areas. The reason for selecting these areas
was to take a conservative approach – focusing on areas that would be expected to work.
Unfortunately, there is a risk that this shows a more positive view than in reality, as
peripheral areas, which in some cases are known to be more problematic, receive less
focus.
We have had parts of this analysis reviewed by EFI Programme representatives who have
reviewed and confirmed many, but not all, of the facts in this report. Specifically,
incomplete or no review feedback has been received on the following:
The trace of Needs (definitive, documented requirements) through the Original
Requirements, use cases, designs, code and tests (Section 5.1). They were issued
for review on 30th June 2015, but no feedback at all has been received
All non-contractual dates (e.g. start and end of interface coordination in Section 4)
Content in sections 5.2, 5.3, 5.4, 5.5, 5.8, 5.9, 5.10, 5.11, 5.12 are based on materials
supplied, but the detailed findings have not been reviewed by EFI Programme
representatives as of this version. If difference evidence is supplied, or missing
documentation identified, the findings may change.
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3 Approach & Methodology
3.1 Approach
A systematic and structured approach has been taken to perform this analysis
This has included the following phases:
Initial orientation:
During this phase, an initial assessment of the EFI+DMI System
was performed. This included meetings with stakeholders and an initial review of
documentation (Original Requirements, use cases, designs, tests…)
Definition of analysis scope and approach:
The term “Software Development
Life Cycle (SDLC)” is used to describe the process of creating a software system.
Based on the initial orientation it was determined that a number of analyses were
required to examine specific aspects of the SDLCs used to create the current EFI
and DMI Applications and the overall EFI+DMI System
A central part of this analysis was
establishing and tracing definitive
requirements (Needs)
through each stage of the SDLC to examine where
problems and issues arose
Other analyses examined other aspects including the
end-to-end
design and
testing processes, and
the approaches and principles
used to guide the creation
of the System
Analysis execution:
The analysis process was performed. This involved
workshops with stakeholders, review of documentation, code and other SDLC
artefacts
Report creation and finalisation:
The report has been drafted, reviewed with
relevant experts and finalised
3.2 Methodology: Establishing and Tracing Needs
The illustrative model below shows the major phases in a Software Development Life
Cycle (SDLC). Each phase should align, with each phase performed completely. In this
analysis, we took a number of sample areas, documented the Needs, and then traced the
alignment of these Needs through the following phases and artefacts.
The methodology for the analysis was based on tracing Needs through each phase of the
SDLC. The purpose of doing this is to establish whether the Needs were implemented
correctly by the System or Applications. For example, in order to implement a Need, it
would be expected that
a) The Need is documented in detail. A requirement should be clear, unambiguous and
provide sufficient detail for design and test. Frequently requirements are initially
created at high level, before being refined to a more detailed level.
b) The Need is included in designs, source code and tests in order to implement the
Need, and validate that the Need is in fact implemented.
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c) There is documented traceability to identify where and how the Need is implemented.
This could be a spreadsheet or specialist requirements tracking software. This
traceability is critical, to ensure that when Needs change that the impact of the
change to Needs can be identified on designs, code and tests accurately.
The diagram below illustrates this concept. Conceptually, there is an Original Need that is
“complete”, and all the other phases of work should be equally complete, and align to the
Original Need. This must be demonstrated through documentation for the Need in each
phase.
Figure 2 Tracing Needs
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Activity
A
A.1
Map EFI as-is processes, and
create a high level view of
current functions and status.
See functional report.
Take sample areas, gather
requirements, based on
Original Need
Section 5.1
Traceability review (done by
reviewing documents and
code)
Section 5.1
End to end SDLC review:
coordination between EFI and
DMI
Sections 5.2, 5.3, 5.4,5.5
Design depth review (done by
comparing design and code
manually)
Section 5.1
Review test case quality
Section 5.1, 5.10
Automated code review
Sections 5.5.4, 5.7
Manual code review
Sections 5.5.4, 5.7
Structural review (collection of
observations throughout the
other work streams)
Section 5.9, 5.11, 5.12
Outcome
Understand what parts of the process
• EFI covers and is in use today
• EFI covers but is not in use
Understand what parts of the process
• EFI does not cover and was not in
the Original Requirements and use
cases
Identification of breakpoints in the flow from
Original Requirements and use cases,
through design to code and test artefacts
Assess approach for coordination between
EFI and DMI components of collections.
A.2
B
B.1
B.1
B.1
Does the design document the functionality
of the System as it is implemented today?
B.2
B.3
B.3
B.4
Do test cases cover the functionality
intended?
Quality of code delivered (syntax, use of
comments in code, code complexity etc.)
Verify structural aspects of code –
modularity, use of common services etc.
Is the structure as it is implemented today
(both functional and technical) such that the
System can work?
Table 2 Activities and Outcomes
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3.3 Methodology: Software Development Life Cycle Assessment
The Accenture Delivery Methods (ADM) was used as the basis for elements of this
assessment. There are a number of different ADM packages each tailored to the specific
needs of different types of project. In performing this assessment, the ADM for SOA/BPM
(Version 1.1) and ADM for Custom Development (V5.5) were primarily used. On overview
of ADM is provided in Section 10.
In the context of our analysis, ADM has been used as a reference for processes, tasks and
deliverables which should be completed across the phases of the project. ADM checklists,
examples and templates have also been used as references for the deliverables that
should be in place and for the content of deliverables.
When using the ADM, we did apply a degree of flexibility especially in terms of the
references and framework, as we understand that the overall EFI Programme and
EFI+DMI Applications were not created by Accenture and therefore were not created using
the ADM. Therefore, we ensured that we applied a degree of flexibility when assessing the
existing documents and materials against the ADM. Where content equivalent to an ADM
document was available in other document(s) these were accepted and assessed against
our standards. For example, although ADM prescribes the documents below as required,
where documents supplied were substantially able to provide the content of a document
below, this content was used.
Figure 3 Documentation Requirements
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4
Chronology of Events
Context
Prior to the implementation of EFI and DMI, between 2005 – 2013 SKAT performed debt
collection using two distinct software systems. These systems had a very low level of
automation.
Following the centralization of debt collection, SKAT established the EFI Programme to
deliver a highly automated, unified debt collection System. The EFI and DMI Applications
were the core elements of the overall solution. As described in Section 5.2, this report
finds that EFI and DMI together should be considered a single System. This report covers
the implementation of the EFI and DMI Applications and the overall System, which this
report refers to as EFI+DMI.
There had been an earlier initiative to design DMI prior to 2008. The DMI project is shown
as starting design in 2008, when the work started on the current live implementation of
DMI.
Centralised Collections
on legacy IT systems
DMI Design
Starts
Actual EFI+DMI
Go Live
2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
EFI Design
Starts
Planned Go
Live
Figure 4 DMI Timeline
The diagram below depicts the timeline for the implementation of EFI and DMI.
2006
2007
2008
EFI RQs
EFI UCs
2009
2010
2011
Planned
Live Date
EFI DESIGN
EFI BUILD
EFI TEST
2012
2013
Actual Live
Date
2014
2015
MAINTENANCE
MAINTENANCE
FASE 2
PROJECTS
( DMR, DMO and EFI)
DMI RQs
DMI UCs
DMI DESIGN
DMI BUILD
DMI TEST
MAINTENANCE
MAINTENANCE
SKAT INTERFACE COORDINATION
SKAT SERVICE REPOSITORY
ANALYSIS TIMEFRAME
SKAT EFI + DMI TESTING
Figure 5 EFI and DMI Timeline
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Note: Dates above are definite where there is documentation to support this. Approximate
dates are depicted by shading and in the process of review and confirmation with the EFI
Programme. There are a number of key points with regard to the overall timeline:
The most significant is that the design of EFI and DMI was not performed in a tightly
coordinated manner. Given the number and complexity of the dependencies
between EFI and DMI, it would normally be expected that the design phases would
be tightly aligned
The EFI project started 70 weeks before DMI, even though the EFI project is heavily
dependent on DMI
Integrations between EFI and DMI were not prescribed. Instead, EFI and DMI
projects worked to evolve an interface design, leading to extensive iterative
changes to interfaces
It appears that design activities continued throughout the course of project
overlapping with the build and test phases. This introduces instability as a
constantly changing design requires rework of the build and test work
Overall, there was poor stage containment (completing and closing phases of work,
before progressing to the next phase) both within the EFI and DMI Applications, and
overall for the combined EFI+DMI System
In our opinion, the original project timeline was not feasible due to the technical
dependencies. The iterative nature of resolving the dependencies resulted in additional
work and suboptimal design.
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5
Findings and Consequences
5.1 Requirements Trace
5.1.1 Purpose
IT systems are usually defined in terms of specific requirements that the system must
provide, in order for the system to function correctly. For example, a requirement could
state that every valid claim must have a “due date”. Based on an initial review of the EFI
Original Requirements and use cases, it appeared that these were at an unusually high
level. Additionally, a brief defect root cause analysis illustrated that a relatively high
proportion of defects and incidents had a root cause of being insufficiently defined in either
the design, use cases or Original Requirements.
The purpose of our analysis therefore, was to gather and document requirements in detail
(for selected areas) based on the Original Need and the intention for the EFI design during
2008-13, as expressed by the workshop participants. These Needs (detailed documented
requirements) were then traced through the Original Requirements, use cases, functional
and technical designs, source code and tests, to establish where the process for
developing the Needs into a working System failed. The Needs were also traced to the
Original Requirements, however, because the Original Requirements were very high level
and primarily non-functional requirements (as distinct from functional requirements), a
complete trace was not possible and we have documented this alongside the other traces
in the Requirement Traceability Matrices (RTMs).
5.1.2 Key Findings
The following are our key finding from the requirement trace:
We have not been able to identify detailed documented requirements for the EFI or
DMI Applications or the combined EFI+DMI System despite a number of requests.
Based on this absence of evidence, we conclude that there is no detailed
documented definition of what EFI, DMI or EFI+DMI are required to do
The Original Requirements and use cases for EFI and DMI did not contain sufficient
detail to enable the System to be designed, built or tested, based on the trace of
Needs through the identified documents. This is based on the results of the trace of
the Needs through the Original Requirements and use cases
Frequently requirements are initially created at high level, before being refined to a
more detailed level, but we have been unable to identify any more detailed
requirements than the Original Requirements
Although additional detail was identified during the design phase and incorporated
into the designs, this detail did not ensure that all of the Needs had been satisfied
o
When this additional detail was identified or implemented, the appropriate
documentation was not always created and/or updated according using the
SDLC approach which is designed to ensure traceability
There is little documented traceability of Original Requirements or use cases in the
designs, code or tests. The traceability that does exist is completely inadequate to
verify whether and where requirements and the use cases have been implemented,
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because tracing involves searching for names or use case numbers across the
entire document library, which is not reliable, rather than a structured requirements
traceability matrix
5.1.3 Assessment Details
The Needs (detailed documented requirements) gathering assessed a small proportion of
the functionality in EFI+DMI. Although a precise measure is not possible, we estimate that
the analysis has covered 5% of the total functionality within the System.
A total of 243 (Updated per 29.06.2015) Needs were documented across the analysis
areas, through 3-4 workshops per area. This would suggest a detailed set of Needs for the
entire System would comprise approximately 5,000 requirements, which based on our
experience is comparable to similar collection systems. However even though the EFI
Programme’s original aspirations for EFI were for a highly ambitious System which was
intended to do more than collections systems in other countries. The Original
Requirements for EFI comprise approximately 400 Original Requirements (EFI 02
Leverandørens kravopfyldelse FA v1_00, EFI 02 Leverandørens kravopfyldelse S v1_00),
with approximately 700 pages of use cases (EFI 01_02 Forr processer og akt beskrivelser
v1_00). In our opinion, this indicates that EFI+DMI was significantly under-specified by
these documents. Frequently requirements are initially created at high-level, before being
refined to a more detailed level, but we have been unable to identify any more detailed
requirements than the Original Requirements. These areas have been assessed through
requirements gathering workshop and review sessions, the list of which can be found in
Appendix 7.
In terms of our assessment, the scale used to assess trace completeness when tracing the
Needs into the use cases, designs, code and test was as follows:
Match
Short
Description
(out of
Description
5)
5
Complete
Need is fully described
4
Substantially
Need is well described, but minor details are unclear. An
described
average designer / developer would require only minor
clarifications to get this functionality fully implemented and
working
3
Partially
Need is partially described, but essential details are unclear.
described
An average designer / developer would require significant
clarifications to get this functionality fully implemented and
working, but the unclear parts should fit within existing
components and modules
2
Slightly
There are references to the Need, but these are unclear. No
described
designer / developer could implement this Need without
major clarifications and/or structural modifications to the area
1
Absent
Need is not described at all
Table 3 Completeness Scale
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The following table summarizes our findings from the requirements trace. The Needs
gathered and documented in workshops with EFI Programme representatives were
“traced” through the Original Requirements, use cases, designs, code and tests.
The average score core indicates the extent to which the Needs were identified as existing
within the relevant artefacts for each phase of the Software Development Life Cycle. The
Observations provides a brief interpretation of the score at each phase.
Any system that establishes and maintains requirements traceability, will consistently
score “5” on the scale below at each phase.
Appendix 8 shows some examples of missing and incomplete Needs across all areas.
Phase
Modtag Kundesal Betaling Lønindeholdel Avg. Observatio
Fordrin di (Client s-
se
Scor ns
g
Account
ordning
(Salary
e
(Receiv Balance)
(Paymen Deduction)
e
t Plans)
Claim)
Needs
86
85
22
50
243 There were
(Newly
(total a total of 243
gathered
)
Needs
detailed
captured as
requirement
part of the
s)
requirement
s workshops
Average
No match with Original Requirements. Original
No Needs
match V
Requirements were primarily “non-functional” and
were found
Original
of ~400 requirements ~50 were functional. No
in the
Requiremen
match was found.
Original
ts
Requirement
s.
Average
2.1
2.2
3.0
2.8
2.5 The Needs
match V
were slightly
original Use
– partially
Cases
described in
original use
cases.
Change
3
1
0
0
4
The 4
Requests
(total change
affecting the
)
requests
tracing
described a
total of 5 of
the Needs to
some extent.
Average
3.2
4.5
4.1
2.9
3.7 The design
match V
specification
Designs
s
substantially
describes
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Average
match V
Code
3.1
N/A
4.8
4.5
4.1
Average
match V
Tests
2.2
3.4
3.3
2.9
3.0
the Needs.
However,
across all
areas,
Needs have
been
missed.
The code
substantially
covers the
Needs.
However,
across all
areas,
Needs have
been
missed. This
score
indicates
that there is
some
evidence the
function has
been coded,
not that it is
working
correctly.
The score of
3 indicates
that on
average the
System has
been
partially
tested
successfully.
To score “5”
on testing,
there must
both be a
test case,
and the test
case must
be recorded
as passed.
Table 4 Scoring
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5.1.4 Accenture Assessment
During the EFI and DMI projects, no detailed set of testable Original Needs was created.
Without this definition, it is our opinion that the subsequent phases of activity including
design, build and test, which depend on these detailed documented requirements was
seriously compromised.
As seen in the areas assessed, sufficient clarity was reached in some core areas through
the design process to align needs and designs (see score of 4.5 for Client Account
Balances designs), but in most areas this did not happen. The substantial lack of clarity
about the Original Needs in the Original Requirements, use cases and specifications is the
primary root cause as to why EFI+DMI does not fully meet SKAT’s business needs.
As of July 2015, there is no detailed, documented and complete definition of what EFI,
DMI or EFI+DMI is required to do. It is therefore our opinion that any report of the System
being a certain percentage complete is unreliable, as there is no definition of what
complete is.
5.2 End to end Software Development Life Cycle Review
5.2.1 Purpose
EFI and DMI are software applications. The process used to create these types of
applications is termed a Software Development Life Cycle (SDLC). There are many
possible variations to a SDLC.
However, the purpose of this section is to assess key aspects of the SDLC used to create
the overall EFI + DMI System. Given the scale and complexity of what was required (as
previously outlined), both in the functionality within each Application and the overall
functionality of the combined System, certain disciplines are normally required for a
successful outcome.
From a technical perspective:
EFI and DMI are separate Applications. They are developed and deployed as
completely separate technical components. They do not share source code, runtime
platform or database.
Together EFI and DMI are a single System. Neither EFI nor DMI can perform any
useful Collections function without the other.
Creating a large system, composed of separate integrated applications is a viable
approach to system development. However, successful delivery of such a system requires
work to design, build and test the overall system, over and above the work required to
create each application.
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The following sections provide our findings and assessments in relation to important
elements of the System SDLC, specifically:
5.3
5.4
5.5
5.8
5.9
Solution Blueprint Review
Interface Specifications
End to End Testing Approach
Complexity of Design
Solution Architecture Observations
5.2.2 Key Findings
Our key findings in relation to our review of the EFI + DMI SDLC are that
EFI and DMI are separate applications, which are closely coupled and integrated,
with extensive dependencies on each other. For example, screens that display the
details of debts or interests require EFI and DMI to interact. It is our opinion they
should therefore be considered as a single software System that should have
requirements, processes, designs, and tests for the System.
Although some System level design materials have been provided (see section 5.4
below) these fall far short of what would be expected to design a System of this
complexity. Based on this lack of documentation it is our opinion that the System
level “SDLC” activities were largely not performed.
5.2.3 Assessment Details
Following is the detailed assessment related to our findings, specifically our evidence view
on the functionality and architecture:
Evidence of an EFI + DMI Software Development Life Cycle
The assessment team requested from the EFI Programme management, both verbally and
in writing documents and materials related to the overall SDLC or the technical
coordination of EFI and DMI. Although some System level design materials have been
provided (see section 5.4 below) it is our experience these fall far short of what would be
expected to successfully design a system of any complexity.
Assessment that EFI and DMI Applications Together Comprise a Single System
A Single Functional System
In a collections system, the core collections functions are tightly linked together including
Claim Management, Auto Compliance Actions, Treatments, Payment Plans,
Correspondence, Reconciliation, Contact Management and Debtor Management.
The EFI Programme’s design for implementing these functions in most cases involves part
of the function being performed in EFI and part in DMI. At each point where there is a
transition from EFI to DMI and vice versa, interface(s) are required to enable the
Applications to integrate and to provide the overall “end-to-end” function. Terms such as
“cohesive functionality” and “tight coupling” are used to describe the fact that these
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functions are closely related. This can be seen in the following version of the functional
map, which highlights that most functionality is partly in EFI and partly in DMI or that it
does not exist in either Application. Where functionality is spread across EFI and DMI, the
functional area is shaded in both EFI and DMI colours to denote this. All other systems are
grouped under other. See Functional Report for additional information.
Claim Management
Account Management
Collections Management
Compliance & Treatments
Acknowledgement of Debt
Payment Plan
Salary Deduction
Asset Repossession
Bank Garnishee
Debtor Analytics
(Risk Rating)
Business Rule Management
Document Management
Case Management
Operational Effectiveness
Work Management
(Resource Manager)
Dispute Management
Core Functions
Penalties, Interests Fines
Payment Processing
Offsetting
Write-off`s
• Functional overview of core
and supporting functionality,
including the high priority
areas across all processes.
Disbursement Management
Reconciliation
Customer Functions
Operational Reporting
Contact Management
Business Reconstruction
Other Functions
Debtor Management
Claimant Management
Correspondence
Service Channels
Insolvency & Litigation
Forced Dissolution
Governmental Reporting
Client Meetings
Debt Relief/Subsidy
Audit and Discovery
Support Functions
• Diagram outlines the system
distribution of the functionality.
DMI
EFI
Other
• EFI Data Warehouse is
grouped within other.
Reporting & Registrations
Court Interactions
Figure 6 EFI+DMI Processes
A Single Technical System Composed of 2 Separate Applications
Our assessment has shown that technically EFI and DMI are completely separate
Applications, built with different technologies (Java and SAP ABAP respectively). EFI and
DMI have 297 web service interfaces in total; with 49 of these between EFI and DMI,
(many of the other interfaces are internal to sub-applications within EFI). With this level of
integration between the EFI and DMI Applications, in our opinion the overall EFI+DMI
must be considered to be a single system, which requires technical coordination and end-
to-end testing as a system. EFI screens and processes depend on, and cannot operate
without, DMI data or logic, accessed via interfaces.
During our investigation, we found a diagram that was created by the EFI Programme test
team that provides the only complete view of EFI+DMI interaction with other systems.
Even though EFI+DMI are viewed as a system, it can be seen from this diagram that they
have multiple links between them and numerous other systems, which they are dependent
upon to operate.
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Figure 7 EFI+DMI Integrations
5.2.4 Accenture Assessment
Standard architectural advice is to implement cohesive functionality within a single
application. If this approach is not taken and there is a tight coupling between the
applications implementing the overall functionality, it is often not possible to make
significant changes to any of the applications without impacting others. It is our finding that
this is the case with EFI and DMI. We also found that it is currently not possible for the EFI
Programme to test EFI or DMI without the other.
Our experience is that choosing to not implement functions in one system but to split them
into separate applications has a number of consequences including the following:
Within a single application, relational Integrity and ACID (Atomic, Consistent,
Isolated and Durable) transactions can be used to enforce application wide data
integrity with minimal cost, as the technical functionality to enforce this integrity is
part of the database and application server platform. By comparison, with SOA style
interfaces between applications, designers and developers must design, build, and
test reliability and integrity for each interface. Additionally, there can be functional
impacts from non-transactional interfaces requiring “compensating transactions”
and other overheads to ensure end-to-end reliability and integrity. It is more
complex to ensure reliability and consistency in a SOA than in a single application
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Within a single application, there is normally a single consistent data model. There
is no requirement to interface or duplicate data from other systems, to meet the
processing requirements of the application. Interfacing data, particularly in a fine-
grained way as often happens with tightly coupled systems can introduce
performance problems. Duplicating data introduces data synchronization problems
(master data management) and other overheads.
Project management of a single new IT application is complex. Project
management of multiple, integrated IT applications is more complex. When IT
applications are tightly coupled this becomes even more complex as
correspondingly rigorous technical project management of the application
developments is required. It is our opinion that the technical management and
coordination of EFI and DMI projects was insufficient to deliver this rigorous
coordination quickly, resulting in extensive ongoing change to align both
Applications.
5.3 Solution Blueprint Review
5.3.1 Purpose
The purpose of the solution blueprint within an IT system is analogous to an architect’s
drawings for a complex building (e.g. a skyscraper). It provides specifications and
guidance for each team on how their components integrate with the overall solution.
Without this guidance, components will not integrate correctly and changes may be
required. Following the analogy, it is cheaper to change the position of a window when it is
on an architect’s drawing than after the concrete has been poured and also there is less
impact to the overall structure of the solution.
The purpose of the review was to assess the overall structure of the System as it existed
in early 2015.
5.3.2 Key Findings
Following is our key finding of the solution blueprint review:
There was no solution blueprint for EFI+DMI.
During the design of EFI and DMI there was no documented end-to-end process
description of how the overall solution should work to process claims from start to
finish.
The high-level designs that did exist (use cases) were separate for EFI and DMI.
These were not integrated and they were also not used to validate that the end-to-
end solution worked.
Assessments and reports by neutral external experts between 2012-13 prior to the
go-live date identified the lack of design as a concern. These concerns were
communicated to senior EFI Programme representatives.
5.3.3 Assessment Details
As part of our analysis, we requested a solution blueprint or any other related high level
descriptions of the system (e.g. Application Description, Technical Architecture
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Description, Business Process Description) from the EFI Programme manager both in a
workshop on 18
th
May 2015 and in subsequent emails. However, we were informed that
no solution blueprint had been created. In fact, the EFI Programme manager questioned
the need for a solution blueprint. This is documented in the “End to end design and
coordination” meeting of 18
th
May 2015.
5.3.4 Accenture Assessment
As a result of a lack of an overall design, the integration of EFI and DMI, which was
essential for either to function, was worked out during detailed design, build and test,
requiring extensive change to both Applications, after design should have completed. The
extensive change can be seen from the “change log” for the web services used for
integration between EFI and DMI.
Without an overall design, extensive change and rework was required to many areas,
particularly related to the integration of EFI and DMI, impacting the schedule and overall
structure of the system.
The overall design is currently not documented adequately, impacting maintenance and
change efforts.
5.4 Interface Specifications
5.4.1 Purpose
In an IT system, interfaces are used to connect different applications together. For
example, EFI might require details from the CPR system and these details would be
retrieved via an interface. Interfaces are known to be somewhat difficult areas within
integrated systems and some of this difficulty is due to the precise agreement on
technology and functionality that is required for between the systems for correct operation.
Our experience has also shown us that changes to interfaces can be extremely disruptive
and they have the potential to impact the Applications on both sides of the interface.
The main purpose of our review was to examine the interface specifications and to
establish whether the level of detail and structure was sufficient to ensure a successful
interactions between EFI+DMI and the systems they interact with.
5.4.2 Key Findings
Following are our key findings from this analysis:
The interfaces between EFI and DMI and the systems they interact with including
the ones within the rest of the SKAT were insufficiently designed. This led to a
number of problems such as:
o
Extensive, ongoing change being required over a long period to fully evolve the
interfaces
o
EFI and DMI Applications taking more time and effort to finalise
o
Making the testing of realistic paths through the code difficult due to being
unable to create accurate program stubs. Stubs are normally used in large
system implementations to test components or applications well before end-to-
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end (complete system) testing is performed. Realistic stubs, that enable testing
of more than the simple path depend on detailed designs
There is evidence that some of the interfaces do not work reliably and/or deliver
integrity. For example claims where data for the claim exists in EFI but not in DMI
indicates a lack of reliability on an interface between the Applications. This was also
confirmed by the EFI Programme manager in an interview. There is a lack of
reconciliation reports across the System so the extent of this issue is unclear
For most of these interfaces, there is little or no prospect of reusing the actual
interface, or the interface design outside of EFI+DMI.
When EFI or DMI requires replacement, there is a very large body of work required
to re-implement the same (or new) interfaces again and build new components.
5.4.3 Assessment Details
Interface Specification
EFI and DMI have 297 web service interfaces in total, with 49 of these between EFI and
DMI (many of the other interfaces are internal to sub-applications within EFI). Based on
discussions with the EFI Programme manager on 23
rd
Feb 2015, it was understood that
these interfaces (mostly web services) should create a “service oriented architecture”
within SKAT, presumably to support future flexibility in collections. Based on our
assessment of a sample of interfaces, we found that the documentation for each interface
comprises:
A brief description of the purpose of the interface. This is typically 3-4 lines of
description
Technical description of the interface (e.g. WSDL)
Request and response data structures and attribute to value mappings
In some cases (approximately 25% of a random sample) a list of the use cases in
which the interface is used
In addition to this, we also found that the individual descriptions in System Architect and
the services for each main area of EFI are briefly in the technical design (DDSB’s) and that
the general approach to using services and technical implementation details was to
provide this information in the document Detaljeret delsystembeskrivelse for Teknisk
Arkitektur i EFI-projektet. However, we could find no other DMI service documentation.
Therefore, it is our opinion that the interface specifications did not provide the detail
necessary for rigorous testing of interfaces or services, and that therefore they were
insufficiently specified.
The Services which have been spot checked in System Architect Viewer are the following:
Servicenames
Version
DOForventetIndbetalingOpret
1.3
DPDokumentHent
1.10
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DWHæftelsesforholdTilAfskrivningMultiModtag
EFIBetalingEvneBFYModtag
EFIBetalingEvneKøretøjModtag
EFIETILBilHæftelserHent
EFIMatriceOpslag
EFINettoIndkomstÆndringHændelseModtag
EFIVirksomhedÆndringHændelseModtag
IAIndsatsBobehandlingHent
IASporOverblikHent
IMSporSkabelonGem
KFIAktivSlet
KFIFordringHent
KFIIndsatsAktivTilføj
KFIKundeStamoplysningerHent
MFFordringAfskrivUnderret
MFFordringReturner
MFFordringOpret
RSFindAftalerTilOmbooking
RSMedarbejderOrgEnhedArbejdsstedList
RSOpgaveHent
RSOpgavekøSøg
RSOrganisatoriskEnhedOpret
RSRessourceSlet
DMIBetalingOrdningList
DMICheckUdbetalingStatusListeModtag
DMIFordringForespørgBesvar
DMIFordringÆndr
DMIHæftelseForældelseList
Table 5 Services
1.1
1.3
1.2
1.0
1.0
1.4
1.3
1.2
1.4
1.3
1.0
2.19
1.0
1.4
1.12
1.3
1.22
1.1
1.0
1.3
1.1
1.0
1.0
1.7
1.2
1.9
1.14
1.11
We performed a spot check of 30 services in System Architect on the SKAT Sharepoint.
The highest number of changes we found was 23, then we found 20, 15 and 13
respectively (refer to table above). Based our experience, we have found that a high rate
of change such as this indicates an unstable and rapidly evolving design.
Given that each interface is the point at which two or more applications integrate, any
interface change can impact both Applications which takes time and effort to do correctly.
We have also found that without rigorous regression testing, interface change is risky and
it is hard to predict the actual impact on the changes to both Applications. We also know
from test analysis within PPSM that the EFI Programme did not and does not perform
structured regression testing.
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Service Interfaces in a Service Oriented Architecture (SOA)
Normally when we are developing a SOA system of similar scale, our service interface
specifications typically describe the functionality available within the interface, the
functionally valid combinations of data, details of the business errors that are possible (e.g.
customer not found, insufficient funds) and details of technical errors that are possible (e.g.
service timed out).
Additionally, a SOA is intended to provide flexibility through the reuse of functionality
provided as services. For this reuse to occur, services must provide a function that is of
use to multiple service consumers. The service interface needs to also be well designed
and future proofed to avoid changes to the interface technical contracts. In our opinion,
although the System uses technologies associated with SOA, EFI+DMI is not service
oriented.
In a typical SOA, standardised approaches are defined and used for reliability, audit and
other non-functional aspects of service interface behaviour. Although we did find standards
for many of these in EFI/DMI, these cannot have been enforced in design, build and test
because if they had been enforced, problems that currently exist in the System such as a
lack of reliable behaviour across interfaces could not exist.
5.4.4 Accenture Assessment
Interface specifications need to provide sufficient detail to enable both sides of the
interface contract build and test matching client and server components. This requires the
detail and clarity to define the typical successful path and also all the failure paths. Using
the specification, it should be possible to create stubs (software to simulate the other side
of an interface for testing) to exercise all necessary paths through the code. The
specifications in EFI+DMI did not include this detail.
It is our opinion that this lack of detail was a substantial root cause for the interfaces
evolving over a long period (2010 – 2013). Changing interfaces are usually disruptive to a
project, as they require changes to client, server and the test stubs and test cases for both.
Typically our experience is that in comparable system development, there is an intensive
effort to identify and specify interfaces at the beginning of a project (e.g. between months
3-12 of a 3 year project) with minimal changes required thereafter.
There are web service calls from EFI to DMI and DMI to EFI. In our opinion, calls in an
SOA should be hierarchical, not circular. Given the number of changes to many “services”
within the System, the low level of service reuse and the lack of a clear SOA structure it is
our opinion that EFI+DMI does not provide an SOA.
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5.5 End to End Testing Approach
5.5.1 Purpose
The purpose of this section is to;
Describe the normal testing process in a SOA and/or distributed systems
Compare how the EFI+DMI testing process against this
As noted in the findings in Section 5.2.2, this assessment considers EFI+DMI to be a
single System composed of two integrated Applications, EFI and DMI.
Normally we refer to “End-to-end testing” as the process of testing an entire system from
beginning to end. Whereas “Application” testing is the process of testing one element of
the overall System in detail. The following examples from a supermarket illustrates the
type of testing that is normally performed in each type of testing.
End-to-End Tests
This scenario tests a simple end-to-end
scenario of a customer purchasing goods
from a supermarket:
1. Customer enters supermarket
2. Customer selects items from
shelves
3. Customer goes to checkout
4. Customer pays for goods
5. Customer leaves supermarket
Application Tests
This scenario tests the simple path and
exception flows for the card payment
application:
Simple path
1. Customer pays with card
2. Payment is received
Exception flows
1. Connection to bank is “down”
2. Card is declined
3. Card is stolen
4. PIN is entered incorrectly
5. PIN is entered incorrectly a third
time
The Application tests can, and should, be performed with the application under test
isolated from the overall System. It would be highly inefficient to perform all the
“application tests” only as part of the “end-to-end tests”. Taking this approach, each card
payment application test would only be tested as part of the end-to-end tests.
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5.5.2 Key Findings
Our key findings in relation to testing are:
Analysis of the testing records confirmed with the EFI Programme test manager
shows that 53.8% of the originally planned tests were executed. 52.3% of the
original tests (80.5% of non-descoped tests at go-live) were recorded as passing
testing. This resulted in a substantially untested System being put into production
use
There are missing isolated testing stages. For example: User Acceptance Test
should be testing a system that has already passed UAT of the component
applications. Instead, the EFI+DMI UAT attempts to test in a single phase of testing
o
The design of EFI (ODSB output)
o
The design of DMI (FGD output)
o
The System integration test of EFI + DMI Applications
o
The User Acceptance Test of the combined System
The EFI Programme is unable to test either EFI or DMI in isolation. This introduces
complexity in managing EFI and DMI as discrete projects or applications
Assessments and reports by neutral external experts between 2012-13 prior to the
go-live date identified the lack of a testing strategy to address key risks as a key
concern. These concerns were communicated to senior EFI Programme
representatives. It is not known what action, if any, was planned or completed
based on these reports.
5.5.3 Assessment Details
Testing Status at go-live
The testing process analysis performed as part of the PPSM analysis identified that circa
60% of the original test cases had been executed. As part of the analysis for this report,
some further analysis was performed on the same data from the EFI Programme QC
system, provided by the EFI Programme Test Manager. The following tables summarise
this analysis.
Amount of planned tests executed in any phase
Originally planned tests
Executed test cases:
V1.00
1.05 SKAT Fokuseret FKT
1.06 Dialog FKT
1.07 Fokuseret Bobehandling
Total tests executed in any phase
22,519
3,024
6,541
2,127
421
12,113
Percentage executed tests in any phase
53.8%
Table 6 Amount of planned tests executed in any phase
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Original tests passing testing
Originally planned tests
Tests passing
V1.00
1.05 SKAT Fokuseret FKT
1.06 Dialog FKT
1.07 Fokuseret Bobehandling
Total passing testing in any phase
Percentage passing testing in any phase
Table 7 Orignial tests passing testing
22,519
2,857
6,438
2,078
394
11,767
52.3%
Non-descoped tests at go-live
Test cases in scope at go-live
Tests passing
1.05 SKAT Fokuseret FKT
1.06 Dialog FKT
1.07 Fokuseret Bobehandling
In scope tests passing testing
% tests passed in go-live scope
Table 8 Non-descoped tests at go-live
11,073
6,438
2,078
394
8,910
80.5%
Notes
The figures above have been reviewed with the EFI Programme test manager. No
corrections were identified as necessary.
Normally regression tests are performed to validate that tests that previously passed
continue to pass. This practice was not performed by the EFI Programme. As a result,
the figures above may overstate the percentages passing testing, because without
regression test it is not a safe assumption that tests passing in an earlier phase
continue to pass testing.
Description of Normal End to End Testing Process
The “V Model” is a widely used model for defining the verification and validation processes
for an IT system. The model is based on the fact that:
The functional and technical requirements are the foundation for all design, build
and testing activities.
The requirements flow through successive phases (the “V” shape in black lines in
the following diagrams).
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The flow is complete and correct and that there are verification and validation
activities which ensure requirements have passed before they are move to another
phase. This validation and verifications is normally achieved through;
o
The audit of requirements using a Requirements Traceability Matrix (RTM) or
equivalent tool.
o
Testing against the specification of what should have been created. E.g.
Assembly Test would test some or all of the Application against a corresponding
design.
Figure 8 The V Model
In an SOA, or any highly distributed system, the “V Model” is also used. However, multiple
“Vs” are required. This variant model is sometimes called a “W model”, “Dual Vee” model
or “Many Vs” model.
Figure 9 Many Vs Model
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Comparison with Approach Used by the EFI Programme to Test EFI+DMI
The purpose of this model is to describe that each Service within the SOA should be
designed, built and tested on its own (one V) before being tested “end-to-end” (another V).
In the case of EFI and DMI, there should have been a thorough test of the individual
Applications against documented requirements, before they were tested together, as
experience has shown that testing Applications individually, prior to integration, is more
effective. The reason it is important to perform testing of individual services or Applications
before testing the complete System is that it is better to find errors earlier than later, where
the costs of repairing these error is larger due to the time taken to find them.
Our assessment found that the EFI Programme is presently unable to test EFI or DMI in
isolation and that this limitation is caused by the following main reasons:
There is insufficient documentation to describe what each interface should do to
enable it to be tested standalone.
The EFI Programme testing team does not perform standalone testing of EFI or
DMI. The analysis has not definitively determined why, although this approach was
considered but not actioned.
As the overall System is excessively coupled, there are a far larger than normal
number of interfaces between EFI and DMI
As a consequence of the above, the EFI Programme performs all testing of EFI on the
combined EFI+DMI System. This has the following consequences:
All EFI Programme testing requires a more complex environment. As of April 2015,
there is only a single usable environment for testing and this environment cannot be
used for testing the most complex cases. The EFI Programme has estimated a cost
of DKK 30-40M to create a Pre-Production environment for testing.
It is more difficult to state whether EFI or DMI, as a singular Application on its own,
is working. This is because there is no way for the EFI Programme to test either
Application on its own. When an error is detected, it may be unclear whether this is
caused by EFI, DMI, an interface between them, or some other cause.
Note: the testing in the above refers to EFI Programme (System) level testing. It is
understood that the development teams for EFI and DMI do test the Applications
standalone using stubs, however, as noted in section 5.4, as the interfaces are not
specified in sufficient detail, this testing frequently fails to detect issues that surface later in
integrated testing. Although test reports were requested from the EFI Application project
team, no evidence of the outcome of unit tests was provided (although these clearly exist).
No evidence (test approaches, acceptance criteria or test completion reports) was
provided of the standalone Application testing.
The following diagram illustrates at a summary level the points above. It depicts:
The overall “System V”, with the “end-to-end” requirements, processes and overall
design not documented
Separate “EFI V” and “DMI V”, showing the activities performed.
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The only User Acceptance Test is performed on the overall integrated System.
There is no UAT of EFI or DMI alone.
The EFI and DMI Original Requirements and use-cases were not tested. They were
not used systematically as the basis of test conditions for UAT.
The most structured attempt to test the System was based on using the EFI and
DMI functional designs (ODSBs and FGDs) as the basis for creating test conditions.
These did not provide an end-to-end specification of required behaviour as would
be required for a successful UAT.
EFI + DMI System “V”
EFI Application “V”
DMI Application “V”
End to End
Requirements
e2e User Acce-
ptance Test
End to End
Process
End To End
System Test
EFI
Requirements
EFI Use Cases
EFI UAT
EFI System
Integration Test
DMI
Requirements
DMI Use Cases
DMI UAT
DMI System
Integration Test
OSBs HL Spec
DMI System
Test
Key
ODSB Spec
EFI System Test
Component
Test
FGD Spec
DDSB Spec
Activity partially
performed
DMI Build + Unit Test
Activity performed
Activity reported as
performed (no evidence)
EFI Build + Unit Test
Activity Not Performed
Flow of Requirements
Flow of Verification
Missing Verification
Figure 10 EFI+DMI V Model
5.5.4 Accenture Assessment
Because the EFI Programme does not test the Application before testing the
System the EFI Programme is unable to adequately perform stage containment, or
to determine whether the Application is working before combining it into the overall
System. This reduces test efficiency and increases the duration of testing, as well
as making attribution of responsibility for defects more difficult.
Because there are no testing phases between the tests performed by the
development teams and the UAT, the UAT scope has to cover the entire breadth of
the EFI+DMI System to a very detailed level (i.e. all the tests above). This is highly
inefficient, taking more duration and resulting in lower quality than a phased testing
approach.
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Remediating the EFI and DMI testing to a more normal approach would require
o
System (end-to-end) requirements and designs, and matching test conditions
o
Application requirements and designs that are sufficiently detailed to test
against, with matching test conditions.
o
Multiple additional test environments, some of which would be integrated end-to-
end
o
Additional stubs implementing the functional complexity to allow thorough testing
o
Executing all the tests until all required tests pass successfully
Performing the tasks above is equivalent to a rebuild.
5.6 EFI Code Review
5.6.1 Purpose
The purpose of a code review is to examine a body of source code and check it for good
coding practices. The assessment included an automated code review of the entire EFI
code base and a manual code review of a sample of areas.
An automated code review will reliably detect many problems at a source code level. This
can provide useful insight to the maintainability of the source code, to the consistency of
internal documentation (comments) and the complexity and to some extent the structure of
the code. Most organisations now incorporate automated code reviews into their SDLC.
The manual code review provides additional review and insight.
However, any code review cannot determine whether the source code performs the
correct business function. Verification that the code performs the required tasks depends
on a definition of what is required and testing against that definition.
5.6.2 Key Findings
Our key findings in relation to the EFI code review are:
Automated Code Review
Overall quality of the EFI (Java) code is average to good. There is no evidence that
technical code quality, on its own, is a significant cause of EFI issues.
There are commenting and cohesion issues that will impact maintainability. More
maintainable code is easier, safer and less costly to modify and test over the
lifetime of the System.
Manual Code Review
Overall, the manual code review supports the automated review findings that the
code is of average quality. Although there are issues in the code, these alone are
not a major cause of problems with EFI.
The maintainability of the code base is somewhat below average for a code base of
this scale. This will increase the lifetime cost of changes, and increase the time
taken to make changes.
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5.6.3 Assessment Details
Automated Code Review Assessment Details
The automated code review analysed the entire EFI V2.80 code base (March 2015), and
dependencies. This analysis evaluated 1,403,693 lines of code (964,076 effective lines)
across 11,667 source code files and 1,643 packages.
It assesses the EFI code against a number of technical focus areas. In each focus area,
better code will be more maintainable. More maintainable code is easier, safer, and less
costly to modify and test over the lifetime of the System. The assessment also provides a
comparison of the EFI code base against similarly sized code bases from similar
organisations.
The automated code review also provides input to the second half of the code review,
which is performed manually, where the high-level structure and architecture of the code is
examined.
Area
Overall EFI
Technical Code
Quality
Fact
In summary, on most
measures, by comparison to
similar code bases, the code
is either of good or average
quality.
Evidence
The proportion of issues in the code,
checked with a number of separate
tools all indicate that while the code
base has many issues that could be
improved, the density of these issues
in the code base is similar to or better
than average code bases of this size.
The automated code analysis shows
that a mere 0.17% of all the files,
have a high level of complexity. This
is at least an order of magnitude less
than comparable solutions, and is
surprising given the complexity of the
Needs.
This could mean a number of things
including:
a) The EFI project has been very
careful to avoid writing complex code,
and to separate logic out into
separate classes and methods –
although the cohesion level could
indicate otherwise (see next)
b) There is less complexity in the
business logic for EFI than in
comparable systems
c) Where many systems have
complex functionality due to large
volumes of validation or business
EFI Code
Complexity
The EFI source code is large
in code quantity but the level
of complexity is unusually
low for a system of this
magnitude.
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Area
Fact
Evidence
rules, which adds to the average
complexity, a similar volume of logic
is not present in EFI
One hypothesis would be that only a
portion of the business logic actually
required for a fully working EFI
solution is actually written and in the
code base, thereby reducing the
average complexity.
Commenting:
Commenting within code makes it
much easier to understand and
maintain - especially for developers
new to the application or part of the
application. In EFI the comment ratio
is low - only 30% of files have a good
level of commenting, which is
contrary to best practices.
Commenting should also be used to
link requirements, specifications and
code, making maintenance easier by
enabling clear traceability from
requirement to code.
Unused code:
Unused code within an application is
source code that is never executed
by the application. Unused code can
be confusing and time consuming to
understand thereby wasting
developer time in understanding the
code. Our analysis shows that
approximately 20% of methods
(which represent functionality / what
the code does) are not used and
should be removed.
This measure is approximate as there
are some circumstances in which
code may be assessed as unused
incorrectly (e.g. sections of
dependencies or frameworks that are
not used).
Cohesion:
EFI Code
Maintainability
Systems such as EFI, which
have an expected life span
of 15-20 years, must be
maintainable in order to
support the evolution of the
system.
There are a number of
issues within the code base
that will impact this
maintainability and make it
more difficult to make
required changes to the
code and familiarise new
developers with the code.
This analysis has identified
initiatives which can be
taken in order to improve the
maintainability of the EFI
code.
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Area
Fact
Evidence
Cohesion is a measure of how well
functionality is split up in an
application. Ideally developers
separate different core functionalities
into different packages and files,
making it easier to update or replace
functionality without affecting other
functionality. It also makes the code
easier to understand. Our analysis
identified a lack of cohesion which
could be problematic with regards to
maintainability. Consequences of
changes to parts of EFI can be
difficult to predict where cohesion is
low, increasing the likelihood of
adverse effects.
Table 9 Code Review Areas
Manual Code Review Assessment Details
The manual code review examined a number of areas, including the code corresponding
to the sample areas investigated in Section 5, and some areas highlighted by the
automated code review.
The review approach was to manually inspect the code, and review the code considering a
number of focus areas including overall structure, control flow, traceability to requirements
and designs, error handling, reliability, interfaces, and some other technical aspects.
The manual assessment examined the files and classes itemized in 0.
Structure and Traceability
The code base has a modular structure, and as noted in the automated review, in most
cases, the level of complexity is low.
Typically, with a large and complex system, there is a high level of traceability from
functional designs to code with the traceability demonstrated by including notes in the
specifications and comments in the code to cross-reference each. There is a limited level
of such traceability within the EFI design (ODSBs, DDSBs) and code base. This does not
provide a complete and reliable linkage such that it is always clear where a design was
implemented in code and vice versa,
Normally, in the construction of similar scale systems, the validation that each requirement
is implemented in code is performed by completing the requirements traceability matrix to
ensure all requirements are implemented. This was not performed for the EFI code base.
There is some traceability for defect fixes and changes to the code. In some modules,
there is a high proportion of the code that is commented as “EFIDEFECT” indicating that a
change was made to the source code at this point to correct a defect or make a change. In
portions of the code, it appears that almost half the code has been changed as a result of
defects.
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Although it is usually possible to trace the structure of the code, and identify that a
requirement has been at least partially implemented in a location, without the traceability, it
is not possible to do the reverse. That is, it is not possible to be confident that all the logic
to do with some functionality has been located.
Control Flow
The flow of control is the process by which the overall execution of the system is
controlled. In the majority of the system, it is straightforward to understand the control flow.
However, there are locations in which this is not the case. For example, the orchestration
of treatments is controlled by CSV files, in effect, creating a simple process definition
language. Many complex systems include some level of unique customisation like this.
Although this is usual, without detailed documentation on the detailed approach used, this
can make it more complex to maintain, as new development staff face a learning curve to
understand system specific approaches.
Error Handling and Logging
Error handling refers to the way that unexpected events are managed within the code.
Unexpected events include incorrect data being encountered, non-availability of interfaces
and functional errors such as a logical error resulting from an unexpected condition.
The error handling strategy varies between classes, and also between the main
components of EFI. In some parts, the error handling is rigorous, in others less so.
The logging strategy also varies. There is less logging than be expected in critical areas of
the code, e.g. in persistence attempts and Web service calls. Finding the root cause of
erroneous behaviour may be difficult in parts of EFI.
There are places in the code (e.g. for Treatments) where method calls will fail silently –
with regards to exception handling, logging and method return value. This will also make it
difficult to identify erroneous application behaviour. In the spot checks there is a clear
tendency to neglect code commenting – even on the class level. This makes it much more
time consuming than necessary to understand the structure of the application, and more
difficult to maintain.
Interfaces and Reliability
EFI makes extensive use of web services to integrate discrete components of EFI into the
overall application. Web services technologies (SOAP, WSDL) alone do not enable
reliable behaviour and coordination of work between components. The designer and
developer must design the solution to ensure reliable operation in all circumstances.
A number of standard approaches have been defined, based on the standard approach of
idempotence. It is necessary for the designer and developer to ensure that in each case
the business logic is fitted to the correct approach to ensure reliable operation. There are
cases in the code where it is noted a non-reliable approach is taken. There are also
production incidents reported related to lack of reliability across interfaces.
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5.6.4 Accenture Assessment
It is our opinion that the manual and automated code reviews supports the hypothesis that
essential business logic is missing from the actual live code base. Code is missing in the
areas of exception processing, validation, logging and other areas. In some cases, this is
due to errors in coding process. However, in many cases, it is our opinion that the focus by
the EFI Programme during design and testing on focussing on the “simple path” will have
allowed this missing code (and therefore functionality) to have remained undetected until
the code encountered real world data in production, triggering a failure.
5.7 DMI Code Review
5.7.1 Purpose
The purpose of the DMI Code Review is the same as the EFI Code Review, namely to
provide insight to the code quality and the structure of the Application.
5.7.2 Key Findings
Our key findings in relation to the DMI code review are:
The DMI custom code with an 8.8 findings in every 100 lines of code is rated as:
Slightly Below Average.
DMI uses a low proportion of SAP package functionality.
o
Core SAP concepts have been re-implemented in custom code. This prevents
DMI from using large sections of SAP functionality now or in the future without a
complete restructure and rewrite of DMI.
o
Core SAP product functionality has not been used, and instead has been
custom coded in DMI ABAP code, EFI Java code or elsewhere. In many cases
(e.g. Mass processing, Locks, CRM) this has delivered far less functionality, at
higher cost with reduced maintainability.
DMI is the financial engine at the core of the System. Unusually for a financial
application it does not enforce Referential Integrity. This has allowed DMI to store
invalid records. This reduces the data quality in DMI and the overall integrity of
financial processing in SKAT Collections.
5.7.3 Assessment Details
Approach: Functional Review
The assessment consisted of an overarching functional review alongside a technical ABAP
Code Review. The assessment was completed with information from workshops with
project and EFI Programme resources, documentation review and access to a DMI
Sandbox environment. The assessment was completed in the current DMI landscape with
the following
characteristics:
SAP ECC 6.0 - Enhancement Package 4
o
Support Pack (FI-CA and IS-PS-CA) – level 8
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SAP PI 7.1
Low Usage of SAP Package Functionality
DMI represents an unusual approach to an SAP Revenue implementation. There is a low
usage of SAP package functionality (standard objects, programs and mass processes)
combined with an unusually high percentage of custom objects (Programs and Tables).
The consequences of this are that the licensed SAP product functionality is relatively
lightly used and the Application is generally harder to understand for SAP professionals,
as DMI is in fact, mostly a custom Application, rather than an SAP application.
Because DMI makes light use of SAP product functionality, SKAT will benefit little from
future upgrades of the SAP product as DMI makes little use of this functionality. For
example, although SAP has screens, reports and other functionality, the SKAT users do
not actually use this.
Because DMI is essentially a custom coded Application in ABAP, it cannot be maintained
by an SAP professional, without them having to learn the internal structure of DMI (not
SAP PSCD). As the level of documentation that would be required to understand this
structure does not exist (or has not been revealed to the analysis team), this means that
currently DMI can only be maintained or altered by the original DMI team.
The following are the major conceptual differences between DMI and typical
implementations of SAP PSCD.
Business Partner
o
The concept of unique taxpayer is housed outside of SAP. This renders
address, bank details and other standard SAP Business Partner objects
useless.
Contract Object (CO)
o
This essential object within the SAP Tax and Revenue Management (TRM)
master data model is missing in the DMI Application. This is commonly used for
revenue clients while the CO concept is rarely used in FI-CA implementations
for other industries (e.g. utilities).
o
The Contract Object concept allows another layer of data segregation, it also
allows the usage of Inbound Correspondence and FACTs functionality.
DMI is unusual compared to other implementations mainly because the lack of usage of
SAP standard functionality and mass processing.
Use of custom code - Documentation states that DMI is utilizing at least 90%
custom code, based on our experience this is a rare occurrence within SAP
implementations.
Standard functionality & objects – DMI does not utilize standard tables or programs
to manage certain core processes, for example: Locks, Clearing, Dunning, Bank
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Returns, Instalment Plans, and Promise to Pays. This not only excludes the usage
of tables, but also the delivered function modules that can be used for: extraction,
history and checks. DMI also opted out of utilizing information containers like
Correspondence History to store interactions with the taxpayer. The net result of
this is that DMI has custom coded entire functionality instead of extending or
aligning to what already exists in the product, and taken architectural decisions that
prevent use of this product functionality without a migration process.
Mass processing – SAP PSCD is built around the concept of Batch Mass
Processing. This allows the application to process the large amount of information
in a parallel and organized fashion. The DMI Application is only using two mass
processes: Payment Run and Simple Revenue Distribution. The following are
examples of mass processes that are commonly used, on a daily basis, across
other TRM implementations: Clearing, Billing and Invoicing (Object and Return),
Dunning, Write-off, Interest run, External Collection Agency Processing,
Correspondence print.
End user access to SAP Screens – End users are not allowed to access SAP
screens. End-users access to SAP is via a layer of custom objects that could have
been avoided by adapting to standard screens where possible.
It is outside the scope of this review to consider all the requirements and design
decisions in DMI, and their fit within SAP Product. Based on the sample subset of
Needs reviewed, there was potential to use more of the SAP functionality than was
actually used.
The following processes normally fall outside the SAP PSCD standard functionality. It is
our experience that custom extensions are required to fulfil common requirements in these
areas and as such it was inevitable for DMI to add custom code. Nevertheless extensions
in these areas should be limited in scope to avoid usage decline on SAP processes. For
example in the case of Contingent Liabilities, the extensions contributed to an increased
usage of custom code in other areas.
External offsets – SAP was not built around the concept of temporary liabilities
which is required to fulfil the requirements of external offsets. Solutions normally
entitle custom table(s) to store the temporary liabilities and history information,
along with custom program(s) that enable the matching logic. Once the match is
identified SAP Standard functionality can potentially be used to continue the
process.
Contingent liabilities – While the concept of additional payee(s) is part of SAP, it
normally does not comply with the complex processing rules within Revenue
agencies. Based on our experience shared liability models normally require custom
objects to track and operationalize the process. Similar to external offsets, the
custom objects can be used to help SAP standard functionality to take over the
transactions.
Interest calculation – Monthly (or regular) calculation of interest in SAP can create
an overwhelming number of postings for Revenue agencies, while the standard
functionality (calculation and history) should be used, the triggering of interest is
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normally adjusted to only calculate at certain times requiring some level of custom
code (e.g. only calculate interest on payment receipt or forecast).
Detail of Documentation
The existing documentation does not provide information on individual custom
objects. Instead, the documentation was built around packages and broadly defines
objectives, which complicates the understanding and the integration between the
programs, function modules and tables.
The web service (a series of objects which serve as the communication method
between DMI and EFI) definition relays only on short descriptions to explain the
functionality. The lack of detail creates scope definition problems and testing
challenges.
Requirements Reassessment – Mapping to SAP PSCD
The purpose of this exercise was to examine actual DMI Needs, and examine the extent to
which implementation of these Needs should fit within the SAP PSCD product. This was to
compare with the actual implementation of DMI, which is 80-90% custom ABAP (i.e.
outside the SAP PSCD product).
The 96 Needs that were available as of May 18
th
2015 (independently of the completion
status) were reviewed and compared against SAP PSCD functionality. The Needs are the
same Needs used in section 5.1, and are a sample of Needs in the core areas of the
System. These come from 3 categories:
Receiving Claims
Calculating Account Balance
Setting up Payment Plans
Custom Object
8
15
3
26 (27%)
Event
20
5
5
30 (31%)
Standard
7
31
2
40 (41%)
Requirement Category
Receiving Claims
Account Balance
Payment Plans
Total
Table 10 Requirement Categories
An event is used to enhance standard SAP functionality beyond configuration. It enables
customers to use core processes while adding specific business rules. A custom object
refers to a customer specific item that is needed to complete a business process. For
example an interface, report, correspondence or extension.
The analysis above shows that approximately 70% of Needs could be covered by standard
SAP processes (including configuration and events). As implemented, DMI implements
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approximately 10% of Needs using standard functionality. This review strongly suggests
that standard SAP TRM functionality could have been used more extensively within DMI.
Caveat: Complexity of implementation is increased when requirements are reviewed
jointly, as this exercise only analysed a limited amount of requirements, these percentages
should be only indicative for DMI. A reasonable expectation is that the
Custom Object
percentage could rise by up to 10%.
Maintainability of DMI
Based on the analysis of the SAP structure, documentation and functionality the following
are reasonable expectations for maintaining DMI:
Functional upgrades (mainly delivered by enhancement packages):
o
The effort to perform upgrades should be lower than a traditional SAP
implementation, as most of the objects will be untouched by SAP’s
enhancements, as a consequence testing scope should be reduced.
o
Based on the small amount of standard SAP code that is being used, functional
upgrades and additional SAP functionality will have little or no advantages for
the EFI Programme going forward, as standard SAP product functionality mostly
isn’t used.
Support packages (SP)
o
The EFI Programme should continue to keep the SP level in the recommended
latest -1 (minus one) version. This will allow prompt support from SAP. SP levels
on DMI have not been updated in 3 years. The latest SAP SP level is 15, leaving
DMI at least 6 levels behind, which is atypical for SAP customers.
General maintenance
o
Updates or fixes to DMI will most likely need to be performed by a third party
who understands the complex integration of custom objects.
o
Lack of functional documentation means that maintenance of the Application will
need to start at the code-level and move up, increasing the cost of ownership.
o
Within DMI there is an added layer of services to transform XML that will need to
be maintained, given the documentation status, this will probably open the door
to ongoing scope discussions.
Lack of Referential Integrity
Referential Integrity is a database level technology that can be used to strictly enforce
relationships between data, and ensure data complies with business rules. This helps
ensure the integrity of business records. For example, a rule can be created to require a
Liability to be related to a Claim, and the database will prevent the creation of a Liability
that does not belong to a Claim. It will simply not be possible to create records that break
the relational integrity rules. Referential Integrity provides a second line of defence, above
application validation logic, to prevent Application errors resulting in corrupt data.
Referential Integrity is almost invariably used within enterprise systems to enforce data
integrity rules and maintain the quality of data in enterprise systems.
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The assessment has not had technical administrative access to the production DMI
Application. However, based both on interviews with DMI technical staff and analysis of
the DMI data transfers to the SKAT Data Warehouse, it has been identified that DMI does
not have referential integrity enabled on key data relationships. This is highly unusual, as
the net effect of this is to allow the Application to store records that break business rules
(i.e. demonstrably incorrect business records). There are rare situations where RI may be
partially disabled, to add a modest increment in performance, but there is no indication that
this was required in this case.
There are documented data integrity issues within DMI data in the SKAT Data Warehouse.
Approach: DMI Semi-Automated Code Review
The review was performed using a proven Code Review tool for SAP (ABAP) code. A
random sample of programs was selected. In total, the 78 selected programs comprised
11.5% of the 675 custom programs in the environment. The sample include 54 main
programs and 24 include programs. These are listed in Section 9.2.8.
The automated tool was executed on the sample, and the findings were reviewed by an
experienced ABAP developer. The findings were categorised by fix priority and change
complexity to enable the impact of these issues to be properly understood.
Findings
The tool logged 1,624 findings in the 21,209 lines of code reviewed, or 8.8 findings in
every 100 lines of code.
The following table shows the count and percentage of findings distributed by type,
showing the main concentration of findings within hardcoding and Incorrect Logic
categories.
Hard
Incorrect Performa
Code
Maintain Modulariz Related
Security
Total
coding
Logic
nce Issue
Inspector ability
ation
Object
Count
547
471
258
170
138
25
14
1
1,624
%
34%
29%
16%
10%
9%
2%
1%
0%
100%
Table 11 DMI Code Review Findings by Category
The following table shows the distribution of findings based on priority and complexity. Fix
priority describes the importance of addressing the findings, while Change complexity
describes the effort that will take to address them.
Fix Priority
Change Complexity
High
Medium Low
Total
High
Medium Low
Total
Count
225
1,136
263
1,624
16
250
1,358
1,624
%
14%
70%
16%
100%
1%
15%
84%
100%
Table 12 Distribution of Findings Based on Priority
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The results suggests a priority to review the code with 84% of findings in the High/Medium
category, but it also suggests that the risk could be addressed with minor effort as 84% of
the findings can be addressed quickly.
The results were then compared to other applications utilizing the same tool in order to
provide a comparative assessment to the EFI Programme. The DMI custom code with an
8.8 findings in every 100 lines of code is rated as slightly below average.
5.7.4 Accenture Assessment
The design of DMI and the lack of detailed current documentation means that DMI
can only be maintained by the current development team. Because DMI does not
use standard SAP approaches, it is not maintainable by SAP professionals without
DMI experience or an extensive knowledge transfer
DMI will benefit relatively little from future SAP upgrades, as it makes relatively little
use of SAP functionality
Without referential integrity, DMI is able to store logically incorrect business records.
Data analysis (see Section 5.12) confirms that incorrect business records exist in
DMI
The analysis shows that approximately 70% of Needs could be covered by standard
SAP processes (including configuration and events). As implemented, DMI
implements approximately 10% of Needs using standard functionality. This review
strongly suggests that standard SAP TRM functionality could have been used more
extensively within DMI
5.8 Complexity of Design
5.8.1 Purpose
The purpose of the design complexity assessment was to understand the original
aspirations for EFI+DMI, and compare it to similar systems. The analysis team has
experience of state level collections systems serving similar and larger numbers of
citizens. It is useful to compare EFI+DMI System to these other systems to:
See if there are differences between the EFI+DMI System and other systems that
are successfully in operation
Form a rough assessment of the comparative complexity of the System. This can
provide insights into the indicative effort required to create the System
5.8.2 Key Findings
Our key findings in relation to the overall design complexity are:
It is our opinion that the EFI Programme’s ambition for the EFI + DMI collections
System was higher than comparable systems across many aspects, as assessed
below.
The scope of the System was not well defined. The complexity of the needs was not
well described in the Original Requirements and use cases, or at any subsequent
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phase. It is our opinion that the complexity of implementing the variety of debts and
legal persons, combined with the extent of automation was never fully understood.
This resulted in essential functionality being omitted from the System.
IT requirements are usually the first time that new policy has to be worked through
to its logical conclusions in black and white instruction and this often generates
legislative requirements. In our experience with major public sector IT system
development in many European countries, a track of legal change frequently
accompanies the IT change, to limit /simplify the complexity of requirements by
changing the legislation.
Typical Approach
Most countries currently operate
separate public debt collection
systems at an agency level.
Within Revenue Agencies, there
are frequently 2-3 separate debt
collection systems for different
classes of debts.
EFI attempted to collect a wider
range of debts, and from a larger
number of claim owners than
comparable organisations.
The Norwegian National Collection
Agency (NCA) performs only part of
the function that EFI was intended
to perform and is a dedicated
agency created for this function. It
collects on 188 claim types (less
than EFI) and has 35 claimants
(much less than EFI). NCA does
not collect the claims for the largest
and most complex government
organizations. The functional
complexity and the volume that
NCA handles cannot be compared
to the EFI/DMI scope.
5.8.3 Assessment Details
Aspect
EFI Programme Approach
Range of
A single System for collecting
debts
all debts across the public
collected
sector.
However, it is clear that there
many dimensions of complexity
which must be handled
490 claim types (280 in use)
697 claimants
12 types of legal person
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Aspect
Level of
Automation
EFI Programme Approach
The EFI Programme attempted
to automate a wide range of
activities in the initial scope of
the System.
Typical Approach
Similar systems typically balance
the level of automation and
frequency and value of the tasks
being automated.
This included low frequency,
Automation is usually focused on
high value, high complexity debt high frequency, low value tasks,
collection tasks (e.g.
low-medium complexity tasks.
insolvency).
Other solutions typically include
It also included complex
mechanisms to (a) take work aside
automated solutions, where a
for manual processing where
less sophisticated semi-
required AND (b) to re-introduce the
automated solution would be
work into the automated flow when
adequate. E.g. EFI attempted to the manual exception has been
automate booking the time of
resolved.
the debt collector, room
bookings and resource (e.g.
Most organisations (public and
vehicle bookings). However, the private sector) do not attempt the
result of the automation does
comprehensive level of automated
not work – e.g. appointments
resource management that EFI
are scheduled too close
attempts. Instead, simpler
together in time, without an
mechanisms (e.g. push and pull
understanding of locations and
queues, with some matching of
travel time. This is likely
work complexity against worker
because the needs complexity
skills) are frequently used. Where a
of full automation was too high, complex resource management
and the actual implementation
system is required, this is typically
too simple.
implemented as a package solution.
Note: the completion status of
the resource management
module is currently in dispute.
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Aspect
Legal
Complexity
EFI Programme Approach
An assessment of the legal
requirements for SKAT
Collections is outside the scope
of this report.
However, it is clear that there
many dimensions of complexity
which must be handled
490 claim types (280 in use)
697 claimants
12 types of legal person
Typical Approach
The normal approach is a
combination of
A) Simplification of the legal
requirements in parallel with the
system implementation.
B) Reducing the scope of the
automated IT solution to
address the high volume, low –
medium value work where IT is
of greatest value.
This assessment has not examined
the relative legal complexity of
SKAT Collections compared to
NCA Collections.
To some extent, the EFI
Programme has been able to
abstract these into groups of
Claims that can be handled in
the same way, although it is not
clear this analysis is fully
correct.
Although it was an intention at
the inception of EFI that the
legal requirements for debt
collection should be simplified,
in fact this never happened.
As a result, the EFI Programme
has attempted to code and
automate an enormous variety
of Original Needs, without
simplification.
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Aspect
Costs,
benefits,
scope and
requirements
EFI Programme Approach
EFI was described by 389
Original Requirements in total,
and approx. 700 pages of use
cases.
In many cases, the Original
Requirements were vaguely
described e.g. as “Der må ikke
foretages fysiske sletninger af
data med mindre andet er
specifikt angivet for et givet
begreb” (“Physical deletion of
data must not be performed
unless otherwise specified”).
Typical Approach
Typical enterprise systems are
described by detailed requirements.
E.g. for a large custom built
solution, 3,000 – 5,000
requirements is typical. For a
comparable package solution,
2,000 – 4,000 requirements is
typical.
In the creation of almost all IT
systems, there is a cost/benefit
analysis performed at an early
stage, where requirements are
examined and included or excluded
based on the cost to implement and
the benefits provided. This is
usually informal initially, followed by
increasing formality and structure
as documented estimates are
created for the entire solution.
In most organisations, a budget is
defined for a solution, and the
scope is managed to fit within the
allocated budget. Before the budget
is fixed, detailed requirements are
documented and analysed to
confirm the budget and scope
match.
Table 13 Assessment Details
5.8.4 Accenture Assessment
In our opinion, the EFI Programme attempted to build an extremely sophisticated and
complex debt collection System. In a number of major aspects, it is more complex than
systems in other countries.
The System is currently incomplete (see Section 5.1 and the separate functional report)
and there is no clear definition of the scope of the System.
The implications of this assessment in our opinion are:
That the scope of the System, as originally envisioned without simplification, would
probably have required building one of the world’s most complex public sector
collections systems.
That SKAT’s needs for collections should be simplified significantly, thereby
reducing the overall scope. This will reduce the complexity and cost of any rebuild
or replacement.
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5.9 Solution Architecture Observations
5.9.1 Purpose
The purpose of this section is to document findings related to the overall architecture and
principles of the System and EFI Programme.
5.9.2
Key Findings
Our key findings in relation to the overall Solution Architecture are:
The split of functionality across EFI and DMI was defined at a high level by the
Original Requirements and use cases for EFI and DMI. The details of the
integration were established through the integration design (see Section 5.4). In our
experience, this is an unusual approach to implementing a System for debt
collection, as these systems are typically implemented as a single application,
providing simplicity, improved performance, reduced maintenance costs and more
integrated functionality (360 degree view). The analysis team are not aware of
another debt collection system that has functionality split in a similar way to
EFI/DMI.
The EFI Programme adopted a principle of flexibility in designing EFI+DMI. In our
experience, flexibility is not normally considered an architecture principle. As used
in the EFI Programme, this “principle” contradicts several established architecture
principles such as KISS (Keep It Short and Simple) and YAGNI (You Aren’t Going
to Need It).
EFI and DMI has been designed with the aspiration of providing future flexibility.
Some flexibility has been provided, however
o
It is not clear this level of flexibility was required. Most of the flexibility has not in
fact been used to date. The System is intended to be more flexible than
comparable systems in other countries that are working satisfactorily in
production.
o
It is not clear all the functionality controlled by the flexibility works, as the level of
testing this has received is not exhaustive. It is therefore likely that if functionality
or combinations of functionality that have not been used to date are configured
into use that new defects will emerge, and there will be data corruption resulting
in the inability to provide an unequivocal account of what actions have been
done and why.
5.9.3 Assessment Details
Overall Structure
The essential difference between the EFI Programme approach and the approach taken
by other agencies the assessment team have experience of, is that the EFI Programme
separated core Collections functions across multiple Applications. For example, to create a
payment plan, calculate payment ability, or create a salary deduction plan and many other
situations, EFI must retrieve detailed financial data from DMI, perform logic in EFI and
DMI, and update both Applications in a consistent way. This is highly inefficient in many
ways, for example:
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It will take more effort to develop the required functionality as additional to the
required business logic, there are numerous web service interfaces interposed
between the components performing the logic.
At runtime, the logic will perform at a fraction of the speed of a single integrated
system.
This split of functionality across EFI and DMI was defined at a high level by the Original
Requirements and use cases for EFI and DMI. The details of the integration were
established through the integration design (see Section 5.4).
The assessment of the EFI+DMI SOA in Section 5.4 also relates to the overall
architecture.
Flexibility as a Principle
During the analysis to prepare this report, it was repeatedly stated in meetings with EFI
Programme management that a key principle for the design of EFI+DMI was flexibility, e.g.
in the meeting of 29
th
June 2015 with the EFI Programme manager.
Many well-respected lists of software architecture principles do not specifically list flexibility
as a principle. Instead, they list other principles, which are intended to deliver a minimal
but well-structured application that can be maintained, extended, and scaled in the future.
This delivers the goal of a flexible and maintainable system.
A particular problem with designing a system to be flexible, is that unless there are specific
requirements defining the type of flexibility required, then the designers are attempting to
predict the future. This can result in over-engineering a system or building flexibility that is
never required in practice.
Including additional functionality to anticipate possible (but unconfirmed) future
requirements is directly against widely accepted architecture principles such as YAGNI
and KISS.
Architecture and Flexibility
As noted above in the comments on SOA within 5.4, and as stated by the EFI Programme
manager, it was intended that EFI and DMI would offer great flexibility as a platform for
SKAT Collections. The System incorporates mechanisms to enable extensive
configuration of the functionality to support possible future scenarios.
All non-trivial applications include some level of flexibility. At the simplest level, this may be
e.g. the ability to change a VAT percentage rate without requiring to change source code,
rebuild and redeploy the system. However, in our experience, it is necessary to balance a
number of factors including:
What parameters must be configurable
The level of testing required when parameters are changed
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The complexity of the configuration mechanisms
Our experience is that other organizations with high value, high complexity systems decide
that the more complex changes to configurations require a formal test within a testing
environment before use in production. This decision may reduce the benefits from a
customization module (of whatever technology), as changes are, in effect, treated as
similar to software code changes requiring a test and release cycle.
There is no evidence the EFI Programme tested every configuration change thoroughly in
a test environment before use in production. There is therefore a risk that production
operation has been incorrect as a result of this execution of untested configurations in live
use.
EFI/DMI and Configuration Design
In designing EFI, the EFI Programme maximized configurability, and much of this
configuration could be performed by administrative users. This configuration has the
potential to completely change the behavior and processing of EFI, including introducing
legally incorrect behavior. This configuration is not tested rigorously in SIT02 (environment
for System Integration Test), which introduces additional risks of unexpected and incorrect
behavior.
When designing an application or system to be future proof, there are complex cost/benefit
decisions to be made to balance designing the system to build in anticipated but unknown
flexibility now and implementing the minimum functionality with no thought to the future.
Most organizations strive to:
Implement a system that implements the current known requirements, with a
structure and architecture that enables, but does not implement, future expansion.
A term sometimes used for this approach is “minimum viable product”. This
approach is based on implementing a working “Version 1.0” into production,
learning from this, and then extend and upgrade from Version 1.0 through
successive versions and releases (1.1, 1.2, 2.0, etc.).
Simplify requirements to reduce the complexity and therefore the cost of
implementing the system. In the public sector, this frequently involves parallel
programmes of legal and system changes
Where a configuration mechanism is implemented, this is in many cases far more complex
to design, build, and test than a hard coded mechanism, or a less sophisticated
mechanism with some manual steps. As examples:
The configurable and general purpose treatment tracks engine at the core of EFI
enables EFI administrators to dynamically configure infinite combinations of
treatments for cases, based on a variety of parameters. In practice, comparable
collections systems in other countries are based around a small number, typically 5-
10, treatment tracks.
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The design of the treatment services does not enable the flexibility the business
requires in practice and is not able to provide fundamental functionalities such as
adding of new claims to an existing treatment.
Although the System was intended to be flexible to suit a wide variety of future
scenarios with little or no code changes, in fact, this is not proving to be the case.
Real world changing needs are in fact requiring extensive and complex changes to
the EFI and/or DMI code. Examples of these changing needs includes changes to
the “PEF” customer processing and changes to process claims for a customer
singly, rather than in a group).
Flexibility of EFI+DMI Treatments, Compared to Similar Collections Systems
The EFI Programme designed a System which allowed administrative users to create
almost any combination of highly automated treatments.
By comparison, a recent state level collections system, serving over 10M citizens
implemented three treatment tracks, which include some configuration (business rules)
regarding the delays at each step depending on the claim type. This provided standard
processing paths, with flexibility to rapidly and safely adjust the key drivers of treatment
success.
Many collections systems provides flexibility to adjust the treatments, which enables the
rapid adjustments of existing treatments to apply slight variations and thus enable new
treatments. By comparison, EFI has separate services for each treatment track with little to
no re-usability. This means that the implementation of a new treatment results in the
development of a new service as there is no way to just add another “type” and then
configure the business rules.
With EFI, often the addition of new customer types results in the need to create new paths
and create separate modules in the system for the processing of these customers, which
has an impact on system complexity and makes it more difficult to maintain in the long
term. Other agencies have systems that enable the addition of new tax payer/debtor types
and the catering of the flows within minimal code changes.
The DMI SAP Application backbone provides a narrow set of flexibility and workflows.
Normally, agencies adjust their processes and requirements to fit within the available
flexibility. This is critical to success with COTS software. However, DMI has instead
custom-built extensive structures within SAP to give the illusion of a fully
flexible/customizable Application. In practice, this means that key SAP functionality is
simply not in use.
5.9.4 Accenture Assessment
Although the intention was to create a highly flexible System, which could
accommodate future changes easily, changes currently being planned for
implementation will most likely require modifications in multiple places throughout
EFI and DMI.
In our opinion, the lifetime maintenance costs of EFI and DMI will be higher than
those of comparable systems with less flexibility and functionality because EFI+DMI
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includes two platforms rather than one and is intrinsically more larger and more
complex.
A less flexible System, thus less complex, would have been cheaper to build and
easier to test, both to date and into the future, because construction and testing
effort is driven by complexity.
There is a significant risk that changes to the “configuration matrices” controlling
elements of the functionality have errors, as these changes are not tested. There
should be testing to verify that the configuration works as expected. Complex
configuration should be treated like code changes.
5.10 Focus on Simple Path
5.10.1 Purpose
The purpose of this assessment was to identify whether the EFI Programme had
systematically focused on the “simple path” through the System, and failed to implement
other paths required for correct operation.
5.10.2 Key Findings
Our key findings in relation to the simple path are:
The design and implementation of EFI/DMI System, in design, build and test, has
focused on the “simple path”. Although the simple path may often work, real inputs
and real cases require exception paths, which are inadequately handled and may
fail to operate correctly.
5.10.3 Assessment Details
In a software system, the simple path is the default path through the system, with no
exceptions.
As examples:
The default path for a Claim entering EFI+DMI is for the Claim to arrive
electronically, be accepted and be stored in EFI and DMI.
The default path for a Payment Plan is for the plan to start, for the debtor to pay
every instalment on time and for the plan to complete.
It is possible for design, build and test to focus on the simple path. When projects take this
approach, they focus on trying to show that the System can work. When the System is
eventually faced with real world conditions, the System is unable to process correctly.
In the examples above
EFI does not enforce validations to ensure that only valid claims can enter the
System. On the simple path, a correct claim can enter the System and be received
correctly. However, when presented with invalid claims, EFI also accepts these,
causing problems later on. The approach normally taken by systems is to
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implement strong validation on interfaces, especially external interfaces, to prevent
invalid data ever entering the system.
EFI is able to process a payment plan correctly if every payment is made on time.
However, in reality, frequently debtors will miss a payment, incur additional debts
during the course of the plan etc. In these scenarios EFI may not operate correctly.
The basis of this assessment are the following observations
EFI was designed to permit entry to incorrect data - e.g. claims without a due date –
that were legally incorrect and could not be processed. The analysis team was told
by the EFI Programme management that it was assumed that the public agencies
sending claims to EFI would never send incorrect data, and SKAT users would not
make errors on input fields – e.g. entering a CPR number in the claim value field.
Both of these errors have occurred in practice. In our experience, it is highly
unusual in systems of comparable size to have validation this lax on any interface,
let alone an external interface. There is no evidence there was any plan in place to
ensure this assumption remained true.
In many use cases and designs, the description or alternate paths were missing
detail necessary to handle scenarios that occurred during production operation.
It is clear from our requirements trace analysis that the test cases have focused on
testing the simple path.
Both from the automated code analysis (complexity measures) and also from the
manual inspection of the code, it is clear that the code is relatively simple. Part of
the explanation for this is that the logic that should be present to process the
alternate paths is not present, resulting in more simple code than usual.
EFI was designed without the possibility of ever having “expired claims” within the
System, and was not designed to process correctly if a claim happened to expire
while in the System. There are currently many expired claims within the System.
There is no evidence there was a robust approach planned to ensure this could not
happen.
5.10.4 Accenture Assessment
In most areas analysed across EFI+DMI, the System works to some extent for
simple cases and simple inputs. However, the System fails to operate correctly in
many cases when presented with real world inputs.
As designing and implementing the exception paths typically comprises 80% of the
effort in an IT system in our experience and as these are substantially incomplete in
EFI, there is a large effort required to remediate these if EFI/DMI is to work.
Given the lack of detailed documented Original Needs there can be no accurate
assessment of the completeness. The Original Requirements and use cases do not
give a detailed and complete view on how the System should work, and therefore
do not describe a finished System.
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As the cause was systematic, the reasonable conclusion is that if examined, gaps
will be discovered in all areas.
5.11 Event based processing
5.11.1 Purpose
The purpose of this assessment is to examine whether the event based architecture of EFI
was ever likely to work in practice. This is primarily based on the explanations of how the
System worked provided in the requirements gathering workshops and the meetings listed
in Section 7.1.1, together with some source code review.
5.11.2 Key Findings
Our key findings in relation to the event based processing are:
The event based processing approach, used for “monitoring” results in excessive
numbers of events and changes from a customer perspective. In practice, this
means that if the automation were enabled as originally designed and implemented
customers would receive excessive numbers of communications and events from
EFI+DMI.
Although no detailed analysis has been performed by the analysis team of the effort
to change this processing, it is probable that resolving this issue would require
major changes as it would be a fundamental change to EFI+DMI.
5.11.3 Assessment Details
EFI is architected to take an event based approach to monitoring collections. The System
is intended to detect debtor’s events, and react accordingly. E.g., the System is intended
to monitor payment ability. When a debtor is able to pay, the System should automatically
enable salary deduction, and vice versa.
As designed, the system would send a single customer multiple letters during many
common scenarios. No batch approach was chosen to group changes on a customer’s
case. E.g., a debtor with salary deduction will receive a letter each time the deduction
percentage changes, which can occur often for customers with frequent changes in
payment ability.
This is based on our analysis of the following documents:
1) Modtag Fordring ODSB 1 External system interface and MF Component
2) Overordnet Delsystembeskrivelse for Inddrivelsesmotor
3) ODSB_for_Hændelsesfabrikken_v_3 5 2
4) Overordnet Delsystembeskrivelse for indsatsen Lønindeholdelse EFI_OP_00
5) Overordnet Delsystembeskrivelse for indsatsen betalingsordning EFI_OP_00
6) Overordnet Delsystembeskrivelse for indsatsen Bobehandling EFI_OP_00
7) Overordnet Delsystembeskrivelse for EFI ESDH og AandD Integration
8) Overordnet Delsystembeskrivelse for Betalingevneberegning og Budget
9) SAD - Software Architecture Document for EFI-IPO
10) EFI – Source code
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A more typical approach in an event based system such as this is to aggregate outputs to
customers in some way (e.g. daily, monthly). Additionally, in many scenarios, some level
of smoothing is required on input data to ensure a suitable outcome is delivered at a
business level – e.g. averaging payment ability over a period of time.
5.11.4 Accenture Assessment
The approach of event based processing and creation of outputs and the lack of selective
controls on processing would likely be a block on fully automated processing until this
entire approach is restructured.
5.12 Data Quality Impacts on Application
5.12.1 Purpose
The technical analysis has primarily focussed on the technical and functional architecture
of the System and Applications. However, the System and data have impacts on each
other.
The purpose of this section is to describe the implications of some findings from the data
analysis on the System, and vice versa.
5.12.2 Key Findings
Our key findings in relation to the data and application are:
There was an assumption that the System would receive valid data from the internal
and external systems feeding EFI+DMI with claims, and also from all users inputting
data manually. This assumption is identified because (a) the System does not do
normal levels of validation and (b) it was stated in requirements workshops that the
EFI Programme had no mandate to control incoming information. This does not
appear to be a reasonable assumption, based on our experience of other systems,
and the fact that non-valid data has been input to the System. This resulted in the
System failing to process correctly when presented with incorrect production data.
EFI does not implement rigorous external validation on input data. This is a highly
unusual approach in our experience and is in violation of SOA and normal
application principles.
EFI+DMI is partially or completely unable to process records that are missing key
fields.
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The following table describes the Key Findings related to the data within the System,
categorized against a number of areas.
Area
Definition
Observation
Source
Consequences
for
Data
Analysis / EFI System
Consistency
To what
extent is the
data stored
in a well-
defined and
described
format
DMI has a well-structured
description of the data
model and the individual
tables are described in the
document. For EFI, we
were not able to establish if
a data model description
document exists.
The list of data description
documents we received for both
EFI and DMI is documented in the
Appendix of the Data Analysis
report. The set of documents we
received does not include an EFI
data model description document.
We received a set of SQL and DDL
files for the tables in EFI.
This does not impact the
findings of the data analysis.
Its impact is in the additional
effort that was required to
perform analysis because it
was necessary to reverse
engineered a Data Dictionary
and ER Diagrams from these
SQL and DDL files using
Oracle SQL Developer Data
Modeler as a pre-condition to
starting analysis.
The consequences of this
inconsistency is that key
dates governing collection
will be missing for these
claims.
Integrity
To what
extent are
data
relationships
defined and
adhered to
We have identified
inconsistencies between
the central DMI tables in
the Data Warehouse.
These inconsistencies
would suggest that
Referential integrity is
turned off at database level
in DMI.
We identified 8.658 claim rows on
the “DMI Fordring” table in the Data
Warehouse that do not match any
claim rows on “DMI Inddrivelse”.
(this figure is less than 1% of the
total number claims in this table)
We identified 2,943 claims rows on
the “DMI Inddrivelse” table in the
Data Warehouse that do not match
any claim rows on the “DMI
Haeftelse” table. (this figure is less
than 1% of the total number claims
in this table)
The consequences of this
inconsistency is that
Collections will not be carried
out on these claim.
These rows were excluded
from data analysis.
Uniqueness
To what
extent is
data unique
(or is data
duplicated)
In general, data is not
duplicated between EFI
and DMI beyond what is
necessary to ensure that
the two Applications must
be able to function.
However we understand
through interviews with EFI
Programme
Representatives that a
record is registered in both
EFI and DMI databases
when the claim is first
received, and understand
that inconsistencies have
been observed.
We have identified
instances in
incompleteness in the data
relating to expiration date.
During interviews with Programme
Representatives we understand
that reconciliation activities have
been carried out between claims
sent from the KOBRA application (a
SKAT application and claimant) and
the claim stored in DMI, which
identified inconsistencies. In
addition a deeper dive as part of
the same reconciliation suggested
that the claim was also stored in
EFI when first received and that
there were also inconsistencies
between this data and the claim
stored in DMI.
We queried the DMI extract tables
haeftelse_attribut and
haeftelse_forældelse in the Data
Warehouse extract from August 6
th
2015 and identified 17,368,847
instances where both tables had a
missing expiration date for the
same liability. This is 17% of the
total liabilities and all records are
interest liabilities. In subsequent
interviews with EFI Programme
Representatives to understand the
nature of this issue, we learned that
the date is calculated ‘on-the-fly’ by
the EFI System (EFI/DMI
The received claim data
stored in DMI was used as-is
for data analysis.
We did not have access to
the relevant tables in
KOBRA, EFI or DMI so were
unable to perform a separate
validation or quantification of
the number of instances
where this occurred, or
therefore establish the
consequences of this on data
analysis or on the EFI
System.
A workaround was used to
reduce the impact on data
analysis. The logic for this
workaround was provided by
Programme Representatives
- if the date was missing from
the attribute table and it is a
subclaim then the expiration
date of its main claim is used
instead for the purpose of
analysis.
We did not assess if the EFI
System uses this logic.
Completeness
To what
extent is the
data set
complete (or
is there
missing
data)
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Area
Definition
Observation
Source
Consequences
for
Data
Analysis / EFI System
Applications) when this data is
retrieved from the DMI database.
Uniqueness
To what
extent is
data unique
(or is data
duplicated)
The expiration date is
stored in two places in DMI
– the current expiration
date is stored both in the
expiration date transaction
table is also stored in the
liability table. The current
expiration date can be
derived from the
transaction table using a
rule set.
We have not been able to
establish if all the
information needed to trace
the source of an update to
the expiration date
registered in DMI.
Although, for some
payment allocations it will
be possible to reverse
engineer the probable
expiration date update in
order to trace the likely
update as it is registered in
DMI, it is unlikely that this
will apply to all updates.
The expiration date data
field in DMI is used to
capture information other
than the date when the
claim will expire.
We compared the DMI tables
haeftelse_attribut and
haeftelse_forældelse in the Data
Warehouse extract from August 6
th
2015 and identified 15,816,632
instances where a liability
expiration date was present on both
tables but the values did not match
for the same record. This is 15% of
the total liabilities.
Completeness
To what
extent is the
data set
complete (or
is there
missing
data)
We have identified the location of
the record stored in DMI of the
expiration date updates, and of the
reason codes related to the
updates, however we have not
been able to identify the location of
a record indicating the treatment,
treatment step or payment that
resulted in the expiration date
update in DMI or in EFI.
This impacted the selection
of the ‘correct’ expiration
date. Following interviews
with Programme
Representatives we
understand that
haeftelse_attribut table is
more reliable, therefore we
used this date value during
data analysis instead of the
haeftelse_forældelse date
value.
This had an impact on
Retracer analysis of claims
where the expiration date
had been updated as a result
of a treatment or treatment
step. The Retracer
application was unable to
establish if the data had
broken rules in this
scenario. The consequence
is that these claims were
marked in the grey category
Consistency
To what
extent is the
data stored
in a well-
defined and
described
format
The expiration date is set to 31-12-
9999 or 31-12-8888 in DMI to
indicate special cases like
bankruptcy proceedings, where the
expiration of the claim is
suspended. Although this use of a
date which is far into the future will
give the effect of preventing the
claim from expiring, we have not
been able to identify the logic for
determining what will happen to the
actual expiration date of the claim
when the suspension is released in
the future.
This had an impact on
Retracer analysis of claims
where a suspension has
been lifted. The Retracer
application was unable to
establish if the data had
broken rules in this
scenario. The consequence
is that these claims were
marked in the grey category.
Table 14 Key Findings Related to Data in the System
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5.12.3 Assessment Details
A limited investigation of specific data quality aspects was carried out by the data analysis
team with the specific purpose of evaluating the consequences of data quality issues that
have a direct impact on the analysis findings.
The consequences of these findings to the data analysis results are listed in the table in
section 5.12.2. The consequences of these findings to processing of this data within the
EFI System, comprising EFI and DMI are documented to the extent that it was possible to
establish this during data analysis.
Data arrives into EFI from several hundred upstream systems, which submit Claims to EFI.
Additionally data is received from internal SKAT systems. End users may also manually
input data. A large quantity of data was also received during the data migration, through
the same input mechanisms.
Data analysis has identified a number of significant issues within EFI and DMI. These
include
Fields required for processing that are missing. A high profile example is missing
“due dates” on Claim records. Without this date, critical Application logic cannot
work. There are many other examples.
Missing record to record relationships. An example of this is liabilities without a
corresponding claim.
Examples of both these issues are listed in the table in Section 5.12.2 along with the
number of instances identified.
During the manual code analysis by the Accenture team, it was frequently noted that deep
within the internal logic of EFI, there was Application code to work around missing data.
Related to Section 5.10, a fundamental design assumption is that data entering the
System will be correct. The analysis has not identified a documented source of this
assumption, however, it has been described by EFI Programme representatives in
workshops (e.g. the Modtag Fordring requirements gathering and the data migration
assessment), in meetings with EFI Programme management, and it is clear from the code
review that there is a lower than normal level of validation.
Unfortunately, this assumption has been proven incorrect, although no action has yet been
taken to remediate this. Without correct data, and with the “simple path” assumption, EFI is
largely defenceless.
Typical approaches used in enterprise systems are
Validate incoming data rigorously at interfaces, and prevent non-processable data
reaching the System.
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Implement mechanisms at interfaces (e.g. batch skips, message error queues) to
“filter” broken data before entry. This includes external interfaces, and may include
internal interfaces also.
Assume input data will be incorrect in every possible way, and ensure
comprehensive protection is implemented.
EFI+DMI does not include mechanisms to control incorrect/broken data in a systematic
way. In some cases, it implements work around logic (e.g. inferring a missing field from
other data) that may or may not be correct. This may risk making a claim non-collectable.
Another example is when claims are submitted in a foreign currency, EFI stores neither
exchange rate nor amount in original currency, which may cause problems explaining
collected amount to debtor, especially with fluctuating currencies or errors in conversion.
5.12.4 Accenture Assessment
At present, even if EFI+DMI Applications performed perfectly with perfect data, given the
data quality issues within the System it appears that the net result could be similar to the
current situation with large scale problems.
A different approach should be considered in future to ensure high quality data within the
System.
A further consequence of these findings is related to future attempts to cleanse data to
improve the quality. Arising from the observations and investigation of the Data Quality
that are documented in this Section, we have identified some technical challenges that will
arise during data cleansing.
Data Quality Finding
Impact on Data Cleansing
Suggested approach to Addressing
During Retracer analysis representatives
from KA established a ‘minimum’
expiration date, which is the earliest
possible expiration date for the claim
under analysis. This could be adopted
for data cleansing in the absence of
available data.
Another suggested approach is to apply
the logic that is currently executed by the
EFI System when it retrieves a liability
record containing a blank expiration
date.
The approaches should be compared to
establish which method produces the
appropriate answer on how to fix the
incompleteness.
During Retracer analysis representatives
from KA established a ‘minimum’
expiration date, which is the earliest
possible expiration date for the claim
under analysis. This could be compared
to the existing stored dates for the
purpose of taking a decision on which on
which value to use for the harmonised
date.
Although, for some payment allocations
it will be possible to reverse engineer the
probable expiration date update in order
to trace the likely update as it is
We have identified instances in
incompleteness in the data relating to
expiration date.
When Data Cleansing is undertaken, to
complete the expiration date data, it will
be necessary to identify an alternative
source from which establish a correct
expiration date.
The expiration date is stored in two
places in DMI – the current expiration
date is stored both in the expiration date
transaction table is also stored in the
liability table.
When Data Cleansing is undertaken, to
harmonise the expiration date data, it will
be necessary to establish which of the
two dates currently stored is the correct
expiration date.
We have not been able to establish if all
the information needed to trace the
source of an update to the expiration
date registered in DMI.
When Data Cleansing is undertaken, to
fix the expiration date data, it will be
necessary to establish what effect
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Data Quality Finding
Impact on Data Cleansing
payments, and treatments had on the
value of the expiration date.
When Data Cleansing is undertaken, to
cleanse data affected by a Quality
Center defect that was subsequently
fixed, it will be necessary to determine
when the production configuration in
EFI/DMI was updated to apply this fix for
the defect as a pre-requisite to
establishing which data records were
updated before the fix was in place and
therefore need cleansing.
Suggested approach to Addressing
registered in DMI, an approach has not
yet been formulated that applies to all
updates.
It has not been possible to establish the
configuration settings that were in place
at any given time in the past when data
was updated. (This finding is
documented in the Technical Report.)
Further investigation is needed to
establish if there is an alternative
method to establish which data records
were updated before a specific
configuration change was in place, and
therefore are in need of cleansing.
Table 15 Data Quality Impact Overview
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6
Term
ACID
Appendix: List of Defined Terms
Definition
Atomic, Consistent, Isolated and Durable. These are the fundamental guarantees a database provides
when using transactions to ensure data integrity.
Accenture Delivery Methods (ADM) is a development methodology that supports business process
analysis, application requirements and use case analysis, application design, technical architecture
development, testing, and the deployment of a system.
See Section 10 for an overview of ADM.
An Application is an executable software program that performs a function or group of functions. It is
typically composed of a single technology, and may be integrated with other applications.
The term “Application” is used to describe EFI and DMI. EFI and DMI are technically separate and are
built on different technologies in separate projects.
Automation is the practice of using applications and other IT to perform tasks that would otherwise be
performed manually, i.e. by people.
A typical example is the issue of reminder letters to debtors.
A Business Process (or Business Process Model) is a formal description of how a business function is
performed from beginning to end. The description should indicate the activities performed by users and
applications, and the interfaces between each.
The “code” or “source code” refers to the human readable instructions that are either compiled and/or
interpreted to form object code that can be executed by a computer system.
Configuration refers to any data that is used to control the behaviour of a system. Configuration data
may be held in files, databases or elsewhere.
An example could be a fee amount held in a database. This allows the fee to be changed, without
requiring changes to source code. Changes to configuration data should be tested as these can
completely change the behaviour of a system.
Commercial Off The Shelf [software]. COTS refers to the use of software applications (packages) to
implement a business solution. Complex business solutions will require the COTS software to be
customised, often to a significant extent.
Customer Relationship Management.
A database is a platform application that enables data to be stored and retrieved. Additionally, a
database can be used to guarantee the integrity of the data stored within certain constraints, using ACID
transactions and Relational Integrity.
Design is the process of converting requirements or a higher level design into a more detailed design.
Designs are typically decomposed over multiple levels from a Solution Blueprint through high level
design to low level design.
“Debitormotor Inddrivelse”
“Et Fælles Inddrivelsessystem”
The programme of work (a number of related projects) to deliver a new debt collection System for SKAT.
The EFI Programme included the EFI project, DMI project and a number of other smaller projects or
packages of work to integrate EFI and DMI with other systems within SKAT.
End to end (e2e) refers to a complete process and/or the supporting IT system. For example:
The end-to-end process of handling a Claim includes initial receipt, performing collections
treatment(s) and finally closing the Claim.
The corresponding IT system(s) to enable this process includes all the IT systems and
applications that integrate to perform the overall function.
ADM
Application
Automation
Business Process
Code / Source Code
Configuration
COTS
CRM
Database
Design
DMI
EFI
EFI Programme
End to end
Flexibility
Interface
IT
KISS principle
Maintainability
Need
Original Need
Original Requirement
Flexibility refers to the EFI Programme principle to implement a system that enables future business
requirements to be accommodated primarily by configuration of the system, rather than source code
changes.
An interface is the point where an application connects to something external to the application.
Interfaces may be implemented with a wide variety of technologies including files, database tables, web
services and more.
Information Technology
Keep It Short and Simple – principle suggesting focus on simple solutions that meet the requirements
Maintainability is a non-functional characteristic of a system. It refers to the ability to make changes to an
application over its lifetime to accommodate changing requirements.
As used in this document, the Needs are the detailed documented requirements established through
requirements gathering workshops for the selected sample areas.
The Needs were gathered on the basis that they described what the users originally expected or
required the system to do.
The Original Needs were all that was intended that was required in order for the System to work as
necessary to support SKATs debt collection business service.
The Original Needs are not documented as detailed documented requirements.
The Original Requirements are the requirements that were used, together with the Use Cases, as the
start of the design, build and test processes for EFI and DMI, found in these documents:
EFI 02 Leverandørens kravopfyldelse FA v1_00
EFI 02 Leverandørens kravopfyldelse S v1_00
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Term
Package Software
Referential Integrity
(RI)
Requirement
Requirements
Traceability Matrix
(RTM)
SAP
SDLC
Service
Definition
(See section 9.2.1 and 9.2.6 for details and hyperlinks.)
Package Software: see COTS
Referential Integrity (RI) is the ability to enforce basic business rules at the database level. RI helps
ensure the integrity of data by guaranteeing that fundamental constraints on data (i.e. business records)
are met.
As an example, RI can enforce that every Claim has at least one Liability, or that every Debtor has an
Address.
A requirement is a formal statement of what a system must do, in order to be working correctly.
Typically, the scope of a business application is defined by a number of requirements. Large systems
often comprise 3,000 – 10,000 requirements.
An example could be “The decision letter to debtor must in all cases contain size, period, type, and due
date of all claims covered by the decision.”
A Requirements Traceability Matrix (RTM) is
a) A list of all the requirements comprising the system
b)
An audit for each requirement of where the requirement was satisfied in design, build and test.
Simple path
SOA
Specification
System
Test
Test Stub
Use Case
V Model
Web Service
WSDL
YAGNI
SAP is package software for performing many common business functions.
Software Development Life Cycle. SDLC is used to describe the process of creating a software system.
A Service (or web service) is a self-contained unit of functionality and data that performs some useful
function.
An example Service could be a service that allows users or other applications to check the registration
number (CVR, CPR or AKR) for a customer.
In a software system, the simple path is the default path through the system, with no exceptions.
E.g. case processing of a single, simplistic claim with low complexity and no errors along the way.
Service Oriented Architecture (SOA) is the concept of creating systems based on integrating Services
that provide self-contained functionality.
See Design.
A system is one or more applications that perform an overall business function.
An example system is an email system that performs all receiving, storing and sending email (although
this may be comprised of a number of discrete applications).
The term “System” is used to describe the integrated combination of EFI and DMI, which provides the
overall debt collection IT function for SKAT.
A Test is a documented procedure that can be performed to validate compliance with a requirement.
As an example, with reference to the definition of Requirement above, the corresponding test would
validate that in all cases the decision letter contained the necessary details and that these were correct.
In any large system, some testing will have dependencies on external components, where the “remote
side” of the interface is required to perform the test.
It is usual to perform some testing where the “remote side” of the interface is performed with a fake
system that returns sufficiently real responses to enable testing.
These fake remote systems are termed “Test Stubs”.
A Use Case is a description of the steps that a number of users (actors) must perform in order to
complete a business scenario.
Use Case descriptions can be used, together with other designs, to provide a design for a system or
application.
Use Cases typically describe the “simple path” and any number of alternate paths through the system.
Separate sets of use cases were used to describe the functionality for the EFI and DMI applications.
The “V Model” is a widely used model for defining the verification and validation processes for an IT
system, in which each design and build output is validated via a matching testing (validation) step.
A Web Service is a Service that provides a machine to machine interface. The interface technologies
used were originally HTTP, SOAP and WSDL, but are now commonly considered to include REST.
Web Services Description Language
You Aren’t Going to Need It – principle to avoid “Rolls Royce” solutions when you need a “Ford”
Table 16 Defined Terms
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7
Appendix: List of Meetings
7.1 Inventory of Workshops and Interviews
7.1.1 General
Date
23.02.2015
03.03.2015
Description
Introduction
Introduction to SKAT BI
Participants
SKAT Personnel
Accenture
10.03.2015
Testing overview
SKAT Personnel
Accenture
SKAT Personnel
Supplier
Accenture
Valcon
SKAT External
Consultants
Accenture
SKAT Personnel
AccentureACN
analysis team
SKAT Personnel
Accenture
SKAT Personnel
Accenture
SKAT Personnel
Accenture
Accenture
SKAT External
Consultant
SKAT Personnel
Accenture
SKAT External
Consultant
Location
SKAT
SKAT
04.03.2015
EFI Architecture
SKAT
SKAT
11.03.2015, 18.03.2015,
26.03.2015
11.03.2015
13.05.2015
18.05.2015
SKAT TA walkthrough
SKAT
EFI / DMI Processing
EFI / DMI coordination and integration
End to end design and coordination
SKAT
SKAT
SKAT
18.06.2015
Walkthrough of test cases in Quality center
SKAT
29.06.2015
Requirements tracing / overall design decisions /
negative path / system requirements
SKAT
Table 17 Meetings
7.1.2 Modtag Fordring (Receive Claim)
Date
16.04.2015
Description
Workshop 1:
Modtag Fordring / Receive Claim
Workshop 2:
Modtag Fordring / Receive Claim
Workshop 3:
Modtag Fordring / Receive Claim
Review with SKAT PM
Workshop with State Attorney
Review with technical resources at
SKAT
Participants
SKAT TA
State attorneys
ACN analysis team
SKAT TA
State attorneys
ACN analysis team
SKAT TA
State attorneys
ACN analysis team
SKAT PM
ACN analysis team
State attorneys
ACN analysis team
SKAT
ACN analysis team
Location
SKAT
22.04.2015
SKAT
30.04.2015
11.06.2015
02.06.2015
23.06.2015
SKAT
SKAT
State attorney’s office
SKAT
Table 18 Workshops and Reviews - Modtag Fordring
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7.1.3 Kundesaldi (Client Account Balance)
Date
05.05.2015
Description
Workshop 1: Kundesaldi I
DMI / Client Account
Balances
Workshop 2: Kundesaldi I
DMI / Client Account
Balances
Workshop 3: Kundesaldi I
DMI / Client Account
Balances
Review meeting
Review meeting
Review meeting
Review meeting
Participants
SKAT TA
State attorneys
ACN analysis team
SKAT SME
SKAT BPO
SKAT TA
State attorneys
ACN analysis team
SKAT SME
State attorneys
ACN analysis team
SKAT PM
ACN analysis team
SKAT PM
ACN analysis team
SKAT SME
ACN analysis team
SKAT SME
CAN analysis team
Location
SKAT
07.05.2015
SKAT
12.05.2015
08.06.2015
17.06.2015
18.06.2015
24.06.2015
SKAT
SKAT
SKAT
SKAT
SKAT
Table 19 Workshops and Reviews - Kundesaldi
7.1.4 Betalingsordning (Payment Plans)
Date
30.04.2015
Description
Workshop 1: Payment plans
Participants
SKAT BPO
SKAT TA
State attorneys CAN analysis
team
SKAT BPO
State attorneys ACN analysis
team
SKAT BPO
State attorneys CAN analysis
team
SKAT BPO
State attorneys, CAN
analysis team
SKAT TA
ACNanalysis team
SKAT PM
ACN Analysis team
State attorneys
ACN analysis team
SKAT TA
SKAT BPO
ACNanalysis team
SKAT BPO
ACNAnalysis team
Location
SKAT
07.05.2015
Workshop 2: Payment plans
SKAT
12.05.2015
Workshop 3: Payment plans
SKAT
19.05.2015
Workshop 4: Payment plans
Open questions regarding
requirements on payment
plans
Review of requirements for
payment plans with SKAT PM
Meeting about liability types
for payment plans
Review of the requirements
for payment plans with SKAT
TA
Review of the requirements
for payment plans with SKAT
BPO
SKAT
02.06.2015
15.06.2015
15.06.2015
25.06.2015
SKAT
SKAT
SKAT
SKAT
01.07.2015
SKAT
Table 20 Workshops and Reviews – Betalingsordning
7.1.5 Lønindeholdelse (Salary Deduction)
Date
18.05.2015
Description
Workshop 1: Lønindeholdelse
/ Salary Deduction
Walkthrough of basic
Lønindeholdelse / Salary
Deduction processes
Workshop 2: Lønindeholdelse
/ Salary Deduction
Participants
SKAT BPO
SKAT TA
State attorneys
ACN analysis team
ACN analysis team
SKAT TA
SKAT BPO
SKAT TA
Location
SKAT
19.05.2015
21.05.2015
SKAT
SKAT
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State attorneys
ACN analysis team
22.05.2015
Walkthrough of aging rules
for Lønindeholdelse / Salary
Deduction
Workshop 3: Lønindeholdelse
/ Salary Deduction
Review of Lønindeholdelse /
Salary Deduction RTM
Review of Lønindeholdelse /
Salary Deduction RTM
Walkthrough of current RTM
ACN analysis team
SKAT TA
SKAT BPO
SKAT TA
State attorneys
ACN analysis team
SKAT PM
ACN analysis team
SKAT PM
ACN analysis team
SKAT TA
ACN analysis team
SKAT
27.05.2015
SKAT
12.06.2015
17.06.2015
23.06.2015
SKAT
SKAT
SKAT
Table 21 Workshops and Reviews - Lønindeholdelse
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8 Appendix: Examples of Missing and Incomplete Needs
The table below show a few examples of missing and incomplete Needs for all areas. For
a complete list, see the Needs requirement traceability matrix.
Area
ID
Need Description
Use
Case
score
Design
Score
Code
score
Test
Case
score
Notes
This is one of many
examples, on
cross
validation criteria
on received claims
that must be met in
order for SKAT to
accept a claim. Many
validation criteria
have been elicited
during the
workshops in the
form of new Needs.
Receive
claim
1.04.3
If the claim is not an Arrest/Urgent,
then the period for when the claim
originated must be equal to or
earlier to the date received by
SKAT
1
1
1
1
Receive
claim
1.13.4
If provided, the Dunning dates
(Dunning date 1 and 2) must be in
the past.
I.e. Reminder date 1 and Reminder
date 2 must be earlier than the
current date
1
1
1
1
This is one of many
examples of
validation on
single
information
elements
in received
claims that must be
met in order for
SKAT to accept a
claim. Many
validation criteria
have been elicited
during the
workshops in the
form of new Needs.
This is one of many
examples, on
data
format validations
on received claims
that must be met in
order for SKAT to
accept a claim. Many
validation criteria
have been elicited
during the
workshops in the
form of new Needs.
This is one of many
examples, on
information need
criteria
on received
claims that must be
met in order for
SKAT to accept a
claim. Many of such
criteria have been
Receive
claim
1.36.3
If a IOU (gældsbevis) date is
provided, then it must be a valid
date
NA
1
1
1
Receive
claim
1.36.1
When a claim is submitted, it must
be possible to specify if a debtor
has signed an IOU for the claim.
The field is optional
1
1
1
1
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Area
ID
Need Description
Use
Case
score
Design
Score
Code
score
Test
Case
score
Notes
elicited during the
workshops in the
form of new Needs.
No statements in the
UC or testing done in
this area. The state
attorney has not
definitively confirmed
the legislation on this
area since the Need
is dependent on
which type of grace
period. More time is
needed to
investigate in detail.
There is no
documentation
regarding the order
of coverage for
CVRs and also no
testing done. The
state attorney initially
agrees but needs
more time to do a
proper investigation
as the order of
coverage legally
should not only be
determined based on
the types of claims
but also based on
the treatment
through which the
claims are covered.
The business
process owner
however states there
are no Needs on the
order of coverage for
CVRs.
There are no
information regarding
the rules to include
claims that are soon
to be expired or
already expired in a
payment plan. SKAT
stakeholders
assumes that there
should never exist
expired claims in the
System. SKAT
stakeholders are
also not unanimous
on how expired
claims that are
already part of a
payment plan should
be handled.
Client
Account
Balance
1.3.29
Dette afhænger af, hvilke form for
henstand, der er tale om. Aftalt
henstand udskyder således
forældelsen. Henstand i henhold til
gældsinddrivelsesbekendtgørelsens
§ 6 er ikke forældelsesafbrydende.
Henstand i henhold til
skatteforvaltningslovens § 51 er
forældelsesafbrydende.
1
5
N/A
1
Ved indbetalinger skal
dækningsrækkefølgen som
udgangspunkt følges.
Client
Account
Balance
1.30
For CVR Hæftere er rækkefølgen:
1. Bøder
2. Moms, told, A-skat og AM-
bidrag, punktafgifter, selskabs- og
acontoskat mv., renter, gebyrer mv.
1
1
N/A
1
Payment
plan
1.6
Claims which are expired at the day
of creating the payment plan can't
be expired. Legally it is not allowed
to include information about expired
claims in decision letters.
1
1
N/A
1
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1549096_0075.png
DATE: 24.09.2015
Area
ID
Need Description
"The content of the decision letter
for created payment plans must
include at least:
- decision of the payment ability
(details of payment ability budget
excluded)
- size of installment ( interests not
included)
- frequency
- due date of the first installment
- the date of when the decision
letter is sent out
- claims ( claim type, claim period,
claimant, amount)
- identification number of the
payment plan
- total amount for all claims in the
payment plan.
- reasoning for the size of the
payment ability ( what was it based
on (e.g. reference to the law))
Use
Case
score
Design
Score
Code
score
Test
Case
score
Notes
Payment
plan
1.18
N/A
N/A
N/A
N/A
SKAT stakeholder
don’t know what the
original requirement
is on the content of
the letter. The letter
has been changed a
fair amount of times
since the EFI System
went live. They are
still working on the
content of the letter
both from a legal and
business
perspective.
Salary
deduction
1.3.10
The System must validate that all
unread correspondence registered
in the System from the debtor is
processed before any decisions are
made to a debtor’s salary deduction
treatment.
1
1
1
1
It is a legal Need,
that the System must
check whether a
budget or complaint
(often based on a
notification received
by a debtor) has
been sent to EFI,
and whether this
information has been
"processed" before
sending out a
decision letter on
starting salary
deduction.
If a budget sent in by
a debtor has not
been processed,
SKAT, in general,
risks starting or
changing a treatment
on an incorrect
payment ability
basis. However, this
validation is currently
not implemented.
The Use Case
documentation,
ODSB and code
describes that
suspension (Bero), in
conflict with this
Need, affects aging
on all claims
included in the
decision.
Salary
deduction
Automatically suspending (Bero) an
automatic salary deduction, must
not affect the aging of the claims
included by the decision.
2.4.1
This is a preliminary assessment of
the Need. The state attorneys are
currently investigating the legal
Need related to bero.
1
2
1
1
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1549096_0076.png
DATE: 24.09.2015
Area
ID
Need Description
Use
Case
score
Design
Score
Code
score
Test
Case
score
Notes
During the workshop,
we discussed an
inherent risk
associated with this
Need. If Bero does
not interrupt aging,
there is a risk that a
caseworker sets the
Bero period for so
long, that claims will
expire before
resuming salary
deduction. There is
to our knowledge
currently no
constraints
implemented in the
System to avert this
from happening.
The Use Case
documentation and
ODSB does not differ
between main claims
and sub claims,
hence this Need is
not described.
Furthermore, we
have not been able
to identify any Test
Cases that tests this
Need. Still this
functionality is
implemented.
This is a large risk,
since aging rules in
regards to the main
claims and various
sub claims
(accumulated
interest and
simulated interest for
types: inddrivelses-
interests and
opkrævnings-
interests, fees and
fines) differs and are
highly complex.
Salary
deduction
4.4.4
When a main claim expires, all sub
claims: opkrævnings and
inddrivelses-interests and
inddrivelses-fees related to that
main claim will also expire.
1
1
5
1
Table 22 Examples of Missing and Incomplete Needs
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1549096_0077.png
DATE: 24.09.2015
9
Appendix: Documents Examined
9.1 EFI + DMI System Level
9.1.1 Analysis
None Identified
9.1.2 Design
Description
08 EFI MF DMI - Processer.vsd
Date / Version
Last changed 3/7/2013
Table 23 Design Documents Examined
9.1.3 Test
The following set of testscripts were assessed when tracing requirements and reviewing
approach to testing:
Description
FASE2_EFI
Date / Version
N/A
Table 24 Test Documents Examined
9.2 EFI
9.2.1 Analysis
9.2.1.1 EFI Requirements & Use Cases Analysed
Description
EFI 02 Leverandørens kravopfyldelse FA v1_00
EFI 02 Leverandørens kravopfyldelse S v1_00
EFI 01_02 Forr processer og akt beskrivelser v1_00
UC 99.1.1 Modtag fordring via WEB
UC 99.1.2 Modtag fordring System til System
UC 99.1.4 Opret fordring
UC 06.1.1 Opret eller rediger betalingsordning - Brugergrænseflade
UC 6.1.3 EFI Use-case Send afgørelse om fastsættelse af betalingsordning – Brugergrænseflade
UC 6.1.6 EFI Use-case opdater betalingsordning med ny fordring – EFI
UC 60.1.15 Overvåg
UC 03.1.1 Varsko kunde om lønindeholdelse
UC 03.1.2 Iværksæt lønindeholdelse
UC 03.1.4 Slet lønindeholdelse
UC 03.1.6 Opdater lønindeholdelse med yderligere fordring
UC 03.1.7 Rediger iværksat lønindeholdelse
UC 03.1.8 Berostil lønindeholdelse, helt eller delvis
UC 03.1.9 Genoptag lønindeholdelse
UC 50.2.1 Ryk for andet end betaling
UC 60.1.16 Sagsbehandl
UC 04.4.3 Genberegn forældelse
UC 15.1.1 Anmod om anerkendelse af fordring
Proces 03.1 Iværksættelse af lønindeholdelse
Date / Version
N/A
N/A
N/A
04.06.2010
14.04.2010
14.04.2010
27.10.2010
28.04.2010
28.04.2010
18.04.2010
05.08.2010
05.08.2010
05.08.2010
05.08.2010
05.08.2010
05.08.2010
05.08.2010
05.08.2010
19.05.2010
Version by May 2015
Version by May 2015
Version by May 2015
Table 25 EFI Requirements & Use Cases Analysed
9.2.2 Design
9.2.2.1 EFI Design Specifications
Description
Overordnet Delsystembeskrivelse for indsatsen betalingsordning EFI_OP_00270415
Overordnet Delsystembeskrivelse for Indsatser EFI_OP_00
Overordnet Delsystembeskrivelse for Betalingevneberegning og Budget041214
Date / Version
27.04.2015
06.11.2013
28.07.2014
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DATE: 24.09.2015
Overordnet Delsystembeskrivelse for indsatsen Lønindeholdelse EFI_OP_00
Overordnet Delsystembeskrivelse for Sagsbehandlerportalen092015
Overordnet forretningsmæssig beskrivelse_EFI_OP_00
Modtag Fordring ODSB 1 External system interface and MF Component
Modtag Fordring ODSB 2 Receive Debts Dialogues
Modtag Fordring ODSB 3 Claimants and agreements
Modtag Fordring ODSB 4 DMI Dialogues250315
Modtag Fordring ODSB 5 Alternative Liabilities
Regel matricer (EFI)
Fordringstype_fordringsoplysninger
ODSB_for_Hændelsesfabrikken_v_3 5 2
Overordnet Delsystembeskrivelse for Inddrivelsesmotor
Overordnet Delsystembeskrivelse for indsatsen Bobehandling EFI_OP_00
Overordnet Delsystembeskrivelse for EFI ESDH og AandD Integration
25.03.2015
14.12.2014
21.05.2010
05.08.2014
19.06.2015
08.03.2013
25.03.2015
02.07.2015
N/A
N/A
15.11.2012
21.05.2015
14.04.2015
05.03.2015
Table 26 EFI Design Specifications
9.2.3 Code
9.2.3.1 Code Base for Automated Analysis
efi-2.80.zip (md5 checksum: f2bb1dd6f9f8cf1b5ac4d13e1d3c86e4)
File
MfservicesServices
dk.skat.efi.wls.mf
Package
File
IALoenindeholdelseAfgoerelseT
ypeEnum
IAMeddelelsePakke
Package
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main.indsatser.typer
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main.indsatser.typer
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main.indsatser.typer
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main.indsatser.typer
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
dk.skat.efi.wls.ia.da.do
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Mfserviceservicesimpl
dk.skat.efi.wls.mf
dk.skat.efi.wls.mf.adapt
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dk.skat.efi.wls.mf.adapt
er
dk.skat.efi.wls.mf.com
mon.exception
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fromxmlhelper
IAOpgave
toxmlhelper
IAProcent
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IASamarbejdPart
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IASENummer
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IAUdlaegIndsatsOpgaveTypeEn
um
dk.skat.efi.wls.ia.da.do
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mfsekvensnummergeneratorimpl
dk.skat.efi.wls.mf.com
mon.sekvensnummer
IAAdresse
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
aftaledao
dk.skat.efi.wls.mf.dao.a
ftale
dk.skat.efi.wls.mf.dao.a
ftale
dk.skat.efi.wls.mf.dao.f
ordring
dk.skat.efi.wls.mf.dao.f
ordring
IAAlmindelig
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dk.skat.efi.wls.ia.da.do
main.indsatser.typer
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
aftaledaoimpl
IAAlternativ
AendrFordringDao
AdresseAendretConverter
AnbefaletSporSkabelonConvert
er
AendrFordringDaoImpl
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1549096_0079.png
DATE: 24.09.2015
AlternativKontaktDao
dk.skat.efi.wls.mf.dao.f
ordring
dk.skat.efi.wls.mf.dao.f
ordring
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ordring
dk.skat.efi.wls.mf.dao.f
ordring
dk.skat.efi.wls.mf.dao.f
ordring
dk.skat.efi.wls.mf.dao.f
ordring
dk.skat.efi.wls.mf.dao.f
ordring
dk.skat.efi.wls.mf.doma
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in.aftale.enums
dk.skat.efi.wls.mf.doma
in.aftale.enums
dk.skat.efi.wls.mf.doma
in.aftale.enums
BeloebConverter
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
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dk.skat.efi.im.converter
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dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
AlternativKontaktDaoImpl
BEODaekningAendretConverter
FordringAktionDao
BEORateAendretConverter
BerostilLoenindeholdelseConve
rter
BetalEvneFaldetConverter
BetalEvneFaldetVarigtConverte
r
BetalEvneNulConverter
BetalEvneSBetalEvneAendretC
onverter
BetalEvneSLFaldetConverter
FordringAktionDaoImpl
LeveranceDao
LeveranceDaoImpl
OpretFordringDao
OpretFordringDaoImpl
Afregningoplysninger
Aftale
BetalEvneSLStegetConverter
AlternativAdresse
BetalEvneStegetConverter
BetalEvneStegetVarigtConverte
r
BetalingOrdningOprettetConvert
er
BetalingsordningMisligeholdtCo
nverter
BFSAfsoningAflysConverter
BerigelseValideringFelt
FordringHaverFordringType
FordringOplysninger
FordringTypeAftale
Modregningoplysninger
OplysningerOmModregningPerFordrings
type
AftaleBerigelseKode
BFSAfsoningOpdaterConverter
BFSGensendVarselConverter
BFSKorrektionSendConverter
BFSOpdaterPolitikredsConverte
r
BFSSendAnmodningConverter
AftaleKanSkalEjKode
FordringFeltKode
FordringhaverAftaleType
BFSSendVarselConverter
FordringhaverArt
BFSVarselAendretConverter
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FejlAdvis
dk.skat.efi.wls.mf.doma
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dk.skat.efi.wls.mf.doma
in.common.enums
dk.skat.efi.wls.mf.doma
in.common.enums
BobGemKontaktConverter
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
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dk.skat.efi.im.converter
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dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
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dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
Kunde
BobSletKontaktConverter
KundeStruktur
BookingSvarConverter
BosagAendrAutomatiskConvert
er
BosagAendrConverter
ErkendFordringFristOverskredet
Converter
ErkendFordringGenstartConvert
er
ErkendFordringKundehenvende
lseConverter
ErkendFordringSagsbehandlerE
rkenderConverter
ETLConverter
MFAkteringNote
MFKundeStruktur
Note
Periode
RenteBeregningModel
Rettighedshaver
ValutaBeloeb
AlternativKontaktType
FordringOprettetConverter
FejlAdvisCode
FordringSaldoAendretConverter
ForkyndelseDatoAendrConverte
r
FordringAktionKode
FordringArt
dk.skat.efi.wls.mf.doma
in.common.enums
FristOverskredetCirkulaerskrivel
seEjModtagetConverter
dk.skat.efi.im.converter
s.haendelser
FordringReturAarsag
dk.skat.efi.wls.mf.doma
in.common.enums
FristOverskredetModtagelseAfA
dkomsterklaeringConverter
dk.skat.efi.im.converter
s.haendelser
HaeftelseFormKode
dk.skat.efi.wls.mf.doma
in.common.enums
dk.skat.efi.wls.mf.doma
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in.common.enums
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in.common.enums
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in.fordring
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GenoptagSporSkifteConverter
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s.haendelser
dk.skat.efi.im.converter
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dk.skat.efi.im.converter
s.haendelser
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KundeNummerType
HaeftelseForaeldelseConverter
HaendelseCommonAttributesC
onverter
HaendelseConverter
MFQueryEnum
SubsidiaerHaeftelse
AlternativKontakt
HaendelseConverterImpl
BasisAendrInfo
HaendelseFilterConverter
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BasisOpretInfo
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in.underret
dk.skat.efi.wls.mf.inbou
ndservice.dmi
dk.skat.efi.wls.mf.inbou
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HaendelseModtagConverter
HaendelseModtagConverterImp
l
HenstandAendretConverter
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
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s.haendelser
dk.skat.efi.im.converter
s.haendelser
FeltVaerdier
FordringAktion
FordringFeltVaerdier
IHaendelseConverter
IMETLAnmeldelseStatusCheck
Converter
IndkomsttypeAendretConverter
IndsatsFordringFjernetConverte
r
IndsatsFordringTilfoejConverter
Fordringhaver
HaeftelseForhold
IdentifiedKunde
IndberetLeverance
OpretFordring
KFIAdresseConverter
AarsagStruktur
KOBVarslFristAendretConverter
HaeftelseStruktur
KundemoedeAendrConverter
KundemoedeGennemfoertConv
erter
LoenIndholdelseBegrundelseCo
nverter
FordringAsynkronOpretCallbackService
FordringAsynkronOpretCallbackServiceI
mpl
FordringAsynkronOpretCallbackRequest
dk.skat.efi.wls.mf.inbou
ndservice.dmi.request
LoenIndholdelseGensendIvaerk
saetConverter
dk.skat.efi.im.converter
s.haendelser
FordringAsynkronOpretCallbackRespon
se
dk.skat.efi.wls.mf.inbou
ndservice.dmi.respons
e
dk.skat.efi.wls.mf.inbou
ndservice.ekstern
dk.skat.efi.wls.mf.inbou
ndservice.ekstern
dk.skat.efi.wls.mf.inbou
ndservice.ekstern.resp
onse
dk.skat.efi.wls.mf.inbou
ndservice.ekstern.requ
est
dk.skat.efi.wls.mf.inbou
ndservice.shared
MeddelelseIkkeModtagetConve
rter
dk.skat.efi.im.converter
s.haendelser
FordringIndberetService
MeddelelseIkkeSendtConverter
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
FordringIndberetServiceImpl
MeddelelsePakkeConverter
FordringIndberetResponse
MoedeAendrConverter
dk.skat.efi.im.converter
s.haendelser
FordringIndberetRequest
MultiHaendelseModtagConverte
r
dk.skat.efi.im.converter
s.haendelser
FordringOpretService
MultiHaendelseModtagConverte
rImpl
dk.skat.efi.im.converter
s.haendelser
81 |
P a g e
 SAU, Alm.del - 2014-15 (2. samling) - Bilag 48: Samlet fremadrettet plan for SKAT, samt materiale vedrørende Et Fælles Inddrivelsessystem (EFI) og refusion af udbytteskat
1549096_0082.png
DATE: 24.09.2015
FordringOpretServiceImpl
dk.skat.efi.wls.mf.inbou
ndservice.shared
dk.skat.efi.wls.mf.inbou
ndxmlservice
dk.skat.efi.wls.mf.inbou
ndxmlservice
dk.skat.efi.wls.mf.inbou
ndxmlservice.dmi
dk.skat.efi.wls.mf.inbou
ndxmlservice.dmi
NoPayloadConverter
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
SuperInboundXmlService
OpgaveOpretConverter
SuperInboundXmlServiceImpl
FordringAsynkronOpretCallbackXmlServ
ice
FordringAsynkronOpretCallbackXmlServ
iceImpl
OpretOpgavePayloadConverter
RykBetalingsFristAendretConve
rter
SagsbehandlerErkenderConvert
er
FordringIndberetXmlService
dk.skat.efi.wls.mf.inbou
ndxmlservice.ekstern
ScoringConverter
dk.skat.efi.im.converter
s.haendelser
FordringIndberetXmlServiceImpl
dk.skat.efi.wls.mf.inbou
ndxmlservice.ekstern
StartIndsatsConverter
dk.skat.efi.im.converter
s.haendelser
OIOFordringIndberetXmlService
dk.skat.efi.wls.mf.inbou
ndxmlservice.ekstern.oi
o
dk.skat.efi.wls.mf.inbou
ndxmlservice.ekstern.oi
o
dk.skat.efi.wls.mf.inbou
ndxmlservice.ekstern.oi
o
dk.skat.efi.wls.mf.inbou
ndxmlservice.portal
StopIndsatsConverter
dk.skat.efi.im.converter
s.haendelser
OIOFordringIndberetXmlServiceImpl
StopSporSkifteConverter
dk.skat.efi.im.converter
s.haendelser
SuperOIOInboundXmlServiceImpl
UdlaegAktivAndelsboligSendRy
kkerConverter
dk.skat.efi.im.converter
s.haendelser
FordringOpretXmlService
UdlaegAktivAndelsboligTinglysn
ingAendrConverter
dk.skat.efi.im.converter
s.haendelser
FordringOpretXmlServiceImpl
dk.skat.efi.wls.mf.inbou
ndxmlservice.portal
UdlaegAktivAndelsboligTinglysn
ingFristAendrConverter
dk.skat.efi.im.converter
s.haendelser
AftaleService
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
UdlaegAktivFjernConverter
UdlaegAktivForaeldelseDatoAe
ndrConverter
UdlaegAktivTinglysConverter
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.converter
s.haendelser
AftaleServiceImpl
FordringAktionService
FordringAktionServiceImpl
UdlaegBladDanConverter
FordringHaverService
UdlaegEjGennemfoertConverter
FordringHaverServiceImpl
UdlaegKladdeGemConverter
UdlaegPolitieftersoegningAnmo
dConverter
FordringService
82 |
P a g e
 SAU, Alm.del - 2014-15 (2. samling) - Bilag 48: Samlet fremadrettet plan for SKAT, samt materiale vedrørende Et Fælles Inddrivelsessystem (EFI) og refusion af udbytteskat
1549096_0083.png
DATE: 24.09.2015
FordringServiceImpl
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice
dk.skat.efi.wls.mf.intern
alservice.scheduling
UdlaegTilsigelseSendConverter
dk.skat.efi.im.converter
s.haendelser
dk.skat.efi.im.dao
FordringValiderService
HaendelseDao
FordringValiderServiceImpl
HaendelseDaoImpl
dk.skat.efi.im.dao
KFIMultiOpretAendrFordringService
HaendelseFilterDao
dk.skat.efi.im.dao
KFIMultiOpretAendrFordringServiceImpl
HaendelseFilterDaoImpl
dk.skat.efi.im.dao
KundeService
IndsatsDao
dk.skat.efi.im.dao
KundeServiceImpl
IndsatsDaoImpl
dk.skat.efi.im.dao
SuperInternalServiceImpl
KundeDao
dk.skat.efi.im.dao
SuperService
KundeDaoImpl
dk.skat.efi.im.dao
SuperServiceImpl
SporDao
dk.skat.efi.im.dao
ValiderOgBerigHaeftelsesforholdService
ValiderOgBerigHaeftelsesforholdServiceI
mpl
FordringAktionOpretFordringSchedulerT
askImpl
SporDaoImpl
dk.skat.efi.im.dao
SporRegelDao
dk.skat.efi.im.dao
SporRegelDaoImpl
dk.skat.efi.im.dao
AbstractOpretAendrEFIFordringerSched
ulerTaskImpl
dk.skat.efi.wls.mf.intern
alservice.scheduling
SporSkabelonDao
dk.skat.efi.im.dao
FordringAktionSchedulerTask
dk.skat.efi.wls.mf.intern
alservice.scheduling
dk.skat.efi.wls.mf.intern
alservice.scheduling
dk.skat.efi.wls.mf.intern
alservice.scheduling
dk.skat.efi.wls.mf.intern
alservice.scheduling
dk.skat.efi.wls.mf.intern
alservice.scheduling
dk.skat.efi.wls.mf.intern
alservice.scheduling
dk.skat.efi.wls.mf.intern
alservice.scheduling
SporSkabelonDaoImpl
SporSkabelonIndsatsSkabelon
Dao
SporSkabelonIndsatsSkabelon
DaoImpl
HaendelsesWork
dk.skat.efi.im.dao
FordringAktionSchedulerTaskImpl
FordringAktionTilbagekaldSchedulerTas
kImpl
OpretDMIFordringerTask
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dispatch
ers.haendelse
dk.skat.efi.im.dispatch
ers.haendelse
dk.skat.efi.im.dispatch
ers.haendelse
dk.skat.efi.im.dispatch
ers.haendelse
OpretDMIFordringerTaskImpl
HaendelsesWorkExecuter
OpretEFIFordringerSchedulerTaskImpl
HaendelsesWorkExecuterImpl
OpretEFIFordringSchedulerTask
HaendelsesWorkTaskImpl
83 |
P a g e
 SAU, Alm.del - 2014-15 (2. samling) - Bilag 48: Samlet fremadrettet plan for SKAT, samt materiale vedrørende Et Fælles Inddrivelsessystem (EFI) og refusion af udbytteskat
1549096_0084.png
DATE: 24.09.2015
FordringAsynkronOpretService
dk.skat.efi.wls.mf.outbo
undservice.dmi.fordring
IMIndsats
dk.skat.efi.im.domain
FordringAsynkronOpretServiceImpl
dk.skat.efi.wls.mf.outbo
undservice.dmi.fordring
IMKundeData
dk.skat.efi.im.domain
DMIFordringSynkronOpretService
dk.skat.efi.wls.mf.outbo
undservice.dmi.fordring
IMKundeLaas
dk.skat.efi.im.domain
DMIFordringSynkronOpretServiceImpl
dk.skat.efi.wls.mf.outbo
undservice.dmi.fordring
IMSpor
dk.skat.efi.im.domain
DMIFordringTilbagekaldService
dk.skat.efi.wls.mf.outbo
undservice.dmi.fordring
IMSporRegel
dk.skat.efi.im.domain
DMIFordringTilbagekaldServiceImpl
dk.skat.efi.wls.mf.outbo
undservice.dmi.fordring
IMSporRegelType
dk.skat.efi.im.domain
DMIFordringOpretRequest
dk.skat.efi.wls.mf.outbo
undservice.dmi.fordring
.request
dk.skat.efi.wls.mf.outbo
undservice.dmi.fordring
.response
dk.skat.efi.wls.mf.outbo
undservice.dmi.fordring
.response
dk.skat.efi.wls.mf.outbo
undservice.kfi
dk.skat.efi.wls.mf.outbo
undservice.kfi
IMSporSkabelon
dk.skat.efi.im.domain
DMIFordringAsynkronOpretResponse
IMSporSkabelonIndsatsParame
ter
dk.skat.efi.im.domain
DMIFordringSynkronOpretResponse
IMSporSkabelonIndsatsSkabelo
n
dk.skat.efi.im.domain
KFIFordringMultiOpretService
MultiOpretHaendelse
dk.skat.efi.im.haendels
eadmin
dk.skat.efi.im.haendels
eadmin
KFIFordringMultiOpretServiceImpl
MultiOpretHaendelseImpl
KFIFordringMultiOpretRequest
dk.skat.efi.wls.mf.outbo
undservice.kfi.request
OpretHaendelse
dk.skat.efi.im.haendels
eadmin
FordringMultiOpretResponse
dk.skat.efi.wls.mf.outbo
undservice.kfi.response
OpretHaendelseImpl
dk.skat.efi.im.haendels
eadmin
AlternativKontaktSoegXmlService
dk.skat.efi.wls.mf.outbo
undxmlservice.akr
dk.skat.efi.wls.mf.outbo
undxmlservice.akr
dk.skat.efi.wls.mf.outbo
undxmlservice.dmi.ford
ring
BudgetHent
EFIBetalingEvneAendrAdapterI
mpl
dk.skat.efi.services.be
bb.adapters
dk.skat.efi.services.be
bb.adapters
AlternativKontaktSoegXmlServiceImpl
DMIFordringAsynkronOpretXmlService
EFIBetalingEvneAsynkronHent
AdapterImpl
dk.skat.efi.services.be
bb.adapters
84 |
P a g e
 SAU, Alm.del - 2014-15 (2. samling) - Bilag 48: Samlet fremadrettet plan for SKAT, samt materiale vedrørende Et Fælles Inddrivelsessystem (EFI) og refusion af udbytteskat
1549096_0085.png
DATE: 24.09.2015
DMIFordringAsynkronOpretXmlServiceI
mpl
dk.skat.efi.wls.mf.outbo
undxmlservice.dmi.ford
ring
dk.skat.efi.wls.mf.outbo
undxmlservice.dmi.ford
ring
dk.skat.efi.wls.mf.outbo
undxmlservice.dmi.ford
ring
dk.skat.efi.wls.mf.outbo
undxmlservice.kfi
dk.skat.efi.wls.mf.outbo
undxmlservice.kfi
dk.skat.efi.wls.mf.outbo
undxmlservice.oio
dk.skat.efi.wls.mf.outbo
undxmlservice.oio
EFIBetalingEvneBfyModtagAda
pterImpl
dk.skat.efi.services.be
bb.adapters
DMIFordringSynkronOpretXmlService
EFIBetalingEvneBudgetAendrA
dapterImpl
dk.skat.efi.services.be
bb.adapters
DMIFordringSynkronOpretXmlServiceIm
pl
EFIBetalingEvneBudgetSendAd
apter
dk.skat.efi.services.be
bb.adapters
KFIFordringMultiOpretXmlService
EFIBetalingEvneBudgetSendAd
apterImpl
EFIBetalingEvneEjendomModta
gAdapter
EFIBetalingEvneEjendomModta
gAdapterImpl
EFIBetalingEvneForsoergerpligt
GenberegnAdapter
dk.skat.efi.services.be
bb.adapters
dk.skat.efi.services.be
bb.adapters
dk.skat.efi.services.be
bb.adapters
dk.skat.efi.services.be
bb.adapters
KFIFordringMultiOpretXmlServiceImpl
OIOMFFordringIndberetXmlService
OIOMFFordringIndberetXmlServiceImpl
AktivitetCommon
dk.skat.efi.wls.aa.loen
EFIBetalingEvneForsoergerpligt
GenberegnAdapterImpl
dk.skat.efi.services.be
bb.adapters
AktivitetConstants
dk.skat.efi.wls.aa.loen
EFIBetalingEvneHentAdapterIm
pl
EFIBetalingEvneKoeretoejModt
agAdapter
EFIBetalingEvneKoeretoejModt
agAdapterImpl
EFIBetalingEvneNettoIndkomst
Aendr
EFIBetalingEvneNettoIndkomst
ListAdapter
IBfyModtag
dk.skat.efi.services.be
bb.adapters
dk.skat.efi.services.be
bb.adapters
dk.skat.efi.services.be
bb.adapters
dk.skat.efi.services.be
bb.adapters
dk.skat.efi.services.be
bb.adapters
dk.skat.efi.services.be
bb.adapters
Berostilloenindeholdelseheltellerdelvist
BerostilloenindeholdelseheltellerdelvistI
mpl
Bookressourcertilloenindeholdelse
dk.skat.efi.wls.aa.loen
dk.skat.efi.wls.aa.loen
dk.skat.efi.wls.aa.loen
BookressourcertilloenindeholdelseImpl
Bookressourcetilgenoptagelseafloeninde
holdelse
dk.skat.efi.wls.aa.loen
dk.skat.efi.wls.aa.loen
Bookressourcetilgenoptagelseafloeninde
holdelseImpl
dk.skat.efi.wls.aa.loen
IBudgetHent
dk.skat.efi.services.be
bb.adapters
Bookressourcetilgenoptagloenindeholde
lseredigerloendeindeholdelseellerbooks
agsbehandler
dk.skat.efi.wls.aa.loen
ILoenSimuler
dk.skat.efi.services.be
bb.adapters
Bookressourcetilgenoptagloenindeholde
lseredigerloendeindeholdelseellerbooks
agsbehandlerImpl
dk.skat.efi.wls.aa.loen
INettoIndkomstAendr
dk.skat.efi.services.be
bb.adapters
85 |
P a g e
 SAU, Alm.del - 2014-15 (2. samling) - Bilag 48: Samlet fremadrettet plan for SKAT, samt materiale vedrørende Et Fælles Inddrivelsessystem (EFI) og refusion af udbytteskat
1549096_0086.png
DATE: 24.09.2015
Bookressourcetilmeddelelseomanmodni
ngomloenoplysninger
dk.skat.efi.wls.aa.loen
INettoIndkomstAendringHaende
lseModtag
dk.skat.efi.services.be
bb.adapters
Bookressourcetilmeddelelseomanmodni
ngomloenoplysningerImpl
dk.skat.efi.wls.aa.loen
INettoIndkomstList
dk.skat.efi.services.be
bb.adapters
Bookressourcetilnedsaettelseafloeninde
holdelse
dk.skat.efi.wls.aa.loen
LoenSimuler
dk.skat.efi.services.be
bb.adapters
Bookressourcetilnedsaettelseafloeninde
holdelseImpl
dk.skat.efi.wls.aa.loen
NettoIndkomstAendringHaendel
seModtag
dk.skat.efi.services.be
bb.adapters
Bookressourcetilopdateringafloenindeho
ldelsemedyderligerefordring
dk.skat.efi.wls.aa.loen
DokumentOpretAdapter
dk.skat.efi.services.dp.
adapters
Bookressourcetilopdateringafloenindeho
ldelsemedyderligerefordringImpl
dk.skat.efi.wls.aa.loen
MeddelelseSendAkterAdapter
dk.skat.efi.services.dp.
adapters
Bookressourcetilvarslingafstigningafloe
nindeholdelse
dk.skat.efi.wls.aa.loen
IAIndsatsBetalingOrdningHentA
daptor
dk.skat.efi.services.ia
Bookressourcetilvarslingafstigningafloe
nindeholdelseImpl
dk.skat.efi.wls.aa.loen
IAIndsatsLoenindeholdelseHent
Adaptor
dk.skat.efi.services.ia
Booksagsbehandlertilhaandteringafmed
delelsesfejl
dk.skat.efi.wls.aa.loen
AddRemoveClaimController
dk.skat.efi.portal.sag.c
ontroller.actions.addre
moveclaim
dk.skat.efi.portal.sag.c
ontroller.actions.betali
ngsordning
dk.skat.efi.portal.sag.
mf.controller.createdeb
t
dk.skat.efi.portal.sag.
mf.facade
dk.skat.efi.portal.sag.
mf.facade.impl
dk.skat.efi.wls.aa.beo
Booksagsbehandlertilhaandteringafmed
delelsesfejlImpl
dk.skat.efi.wls.aa.loen
BetalingsordningController
Forhoejloenindeholdelsesprocent
dk.skat.efi.wls.aa.loen
MFCreateDebtController
ForhoejloenindeholdelsesprocentImpl
dk.skat.efi.wls.aa.loen
MFCreateDebtFacade
Genoptagloenindeholdelse
dk.skat.efi.wls.aa.loen
MFCreateDebtFacadeImpl
GenoptagloenindeholdelseImpl
dk.skat.efi.wls.aa.loen
AktivitetCommon
BEOAfbrydBetalingsordningImp
l
BEOBookRessourceTilBetaling
sordningImpl
Indsatsfordringtilfoejfjern
dk.skat.efi.wls.aa.loen
dk.skat.efi.wls.aa.beo
IndsatsfordringtilfoejfjernImpl
dk.skat.efi.wls.aa.loen
dk.skat.efi.wls.aa.beo
86 |
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1549096_0087.png
DATE: 24.09.2015
Ivaerksaetloenindeholdelse
dk.skat.efi.wls.aa.loen
BEOBookRessourceTilMeddelel
seOmAEndretBetalingsordningI
mpl
BEOBookSagsbehandlerTilMed
delelsesfejlImpl
dk.skat.efi.wls.aa.beo
IvaerksaetloenindeholdelseImpl
dk.skat.efi.wls.aa.loen
dk.skat.efi.wls.aa.beo
Ivaerksaetloenindeholdelsemedyderliger
efordringer
dk.skat.efi.wls.aa.loen
BEOBookSagsbehandlerTilOpf
oelgningImpl
dk.skat.efi.wls.aa.beo
Ivaerksaetloenindeholdelsemedyderliger
efordringerImpl
dk.skat.efi.wls.aa.loen
BEOIndsatsFordringTilfoejFjernI
mpl
dk.skat.efi.wls.aa.beo
Ivaerksaetnedsaettelseafloenindeholdels
e
dk.skat.efi.wls.aa.loen
BEORedigerBetalingsordningIm
pl
dk.skat.efi.wls.aa.beo
Ivaerksaetnedsaettelseafloenindeholdels
eImpl
dk.skat.efi.wls.aa.loen
BEOSendMeddelelseOgIvaerks
aetBetalingsordningImpl
dk.skat.efi.wls.aa.beo
Ivaerksaetstigningafloenindeholdelse
dk.skat.efi.wls.aa.loen
RuleBEOBetalingordningSkalVa
ereAktiv
RuleBEOTvungenSkalHaveBet
alingsevneFrivilligSkalHaveRate
beloeb
AktivitetsAfviklerImpl
IAktivitetsAfvikler
dk.skat.efi.wls.aa.beo.r
ules
IvaerksaetstigningafloenindeholdelseImp
l
LoenPct
Nedsaetloenindeholdelsesprocent
dk.skat.efi.wls.aa.loen
dk.skat.efi.wls.aa.beo.r
ules
dk.skat.efi.wls.aa
dk.skat.efi.wls.aa
dk.skat.efi.wls.aa.com
mon
dk.skat.efi.wls.aa.com
mon
dk.skat.efi.wls.aa.com
mon
dk.skat.efi.wls.aa.com
mon
dk.skat.efi.wls.aa.loen
dk.skat.efi.wls.aa.loen
NedsaetloenindeholdelsesprocentImpl
dk.skat.efi.wls.aa.loen
AbstractAktivitet
Opdaterfristformodtagelseafangivelse
OpdaterfristformodtagelseafangivelseIm
pl
ReplayGuard
dk.skat.efi.wls.aa.loen
AbstractAktivitetBase
dk.skat.efi.wls.aa.loen
AktivitetBase
dk.skat.efi.wls.aa.loen
AktivitetConditionChecker
Sendmeddelelseomanmodningomloenop
lysninger
dk.skat.efi.wls.aa.loen
AktivitetFilterExecuter
dk.skat.efi.wls.aa.com
mon
Sendmeddelelseomanmodningomloenop
lysningerImpl
dk.skat.efi.wls.aa.loen
AktivitetFordringList
dk.skat.efi.wls.aa.com
mon
Sendvarselomloenindeholdelse
dk.skat.efi.wls.aa.loen
AktivitetsAfviklerContext
dk.skat.efi.wls.aa.com
mon
dk.skat.efi.wls.aa.com
mon
dk.skat.efi.wls.aa.com
mon
SendvarselomloenindeholdelseImpl
Sendvarslingomstigningafloenindeholdel
se
dk.skat.efi.wls.aa.loen
AktivitetsAfviklerContextImpl
dk.skat.efi.wls.aa.loen
IAktivitet
87 |
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1549096_0088.png
DATE: 24.09.2015
Sendvarslingomstigningafloenindeholdel
seImpl
Sletloenindeholdelse
dk.skat.efi.wls.aa.loen
IConditionCheckerResult
dk.skat.efi.wls.aa.com
mon
dk.skat.efi.wls.aa.com
mon
dk.skat.efi.wls.aa.com
mon
dk.skat.efi.wls.aa.com
mon.delegate
dk.skat.efi.wls.aa.com
mon.filter
dk.skat.efi.wls.aa.com
mon.filter
dk.skat.efi.wls.aa.com
mon.filter
dk.skat.efi.wls.aa.com
mon.payload
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.loen
IFilterExecuterResult
SletloenindeholdelseImpl
dk.skat.efi.wls.aa.loen
RuleCommonData
Stopvarselogbooksagsbehandler
dk.skat.efi.wls.aa.loen
FordringTilfoejFjernAktivitet
StopvarselogbooksagsbehandlerImpl
Udskydivaerksaettelseafloenindeholdels
e
Udskydivaerksaettelseafloenindeholdels
eImpl
Udskydstopgrundetindkomsttype
dk.skat.efi.wls.aa.loen
FilterData
dk.skat.efi.wls.aa.loen
IFilter
dk.skat.efi.wls.aa.loen
IFilterResult
dk.skat.efi.wls.aa.loen
PayloadChecker
UdskydstopgrundetindkomsttypeImpl
dk.skat.efi.wls.aa.loen
AbstractRule
VenteTilstandState
dk.skat.efi.wls.aa.loen
dk.skat.efi.wls.aa.loen.
meddelelse
dk.skat.efi.wls.aa.loen.
meddelelse
dk.skat.efi.wls.aa.loen.
model
dk.skat.efi.wls.aa.loen.
model
dk.skat.efi.wls.ia
IResult
MeddelelseSendConverter
IRule
RuleBOBBehandlingNyeFordrin
ger
RuleBooleanTest
MeddelelseSendConverterImpl
AfgoerelseCreator
AfgoerelseCreatorImpl
RuleData
RuleErIndkomsttypeGyldigForIn
dsatsUndertype
RuleFordringerDenEnkelteSald
oSkalOverstigeMinimumsbeloe
b
RuleFordringerDenEnkelteSald
oSkalOverstigeMinimumsbeloe
bFordringstype
IndsatsAfviklerImpl
IndsatsGraf
dk.skat.efi.wls.ia.indsat
sgrafer
dk.skat.efi.wls.aa.com
mon.rules
IndsatsGrafBETALINGSORDNING
dk.skat.efi.wls.ia.indsat
sgrafer
dk.skat.efi.wls.aa.com
mon.rules
IndsatsGrafLOENINDEHOLDELSE
dk.skat.efi.wls.ia.indsat
sgrafer
RuleFordringerErOmfattetAfAnd
reIkkeTilladteIndsatser
dk.skat.efi.wls.aa.com
mon.rules
IAIndsatsDAO
dk.skat.efi.wls.ia.da.da
o
RuleFordringerErOmfattetBetali
ngsordning
dk.skat.efi.wls.aa.com
mon.rules
IAIndsatsDAOImpl
dk.skat.efi.wls.ia.da.da
o
RuleFordringerSamledeSumSk
alOverstigeMinimumsBeloeb
dk.skat.efi.wls.aa.com
mon.rules
88 |
P a g e
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1549096_0089.png
DATE: 24.09.2015
IAIndsats
dk.skat.efi.wls.ia.da.do
main.indsatser
RuleFordringerSamledeSumSk
alOverstigeMinimumsBeloebFo
dringstype
RuleFordringerSkalHaveEnFord
ringsArt
RuleFordringerSkalHaveEnGyld
igFundamentdato
dk.skat.efi.wls.aa.com
mon.rules
IAIndsatsBetalingsordning
dk.skat.efi.wls.ia.da.do
main.indsatser
dk.skat.efi.wls.ia.da.do
main.indsatser
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.com
mon.rules
IAIndsatsLoenindeholdelse
IATilstand
dk.skat.efi.wls.ia.da.do
main
RuleFordringerSomSkalFjernes
FraAndreIkkeTilladteIndsatser
dk.skat.efi.wls.aa.com
mon.rules
IAAktivitetsType
dk.skat.efi.wls.ia.da.do
main
RuleFordringersSamledeSumS
kalOverstigeGivetBeloeb
dk.skat.efi.wls.aa.com
mon.rules
AngivelseStatus
dk.skat.efi.wls.ia.da.do
main.indsatser.loenind
eholdelse
dk.skat.efi.wls.ia.da.do
main.indsatser.loenind
eholdelse
dk.skat.efi.wls.ia.da.do
main.indsatser.loenind
eholdelse
dk.skat.efi.wls.ia.da.do
main.indsatser.loenind
eholdelse
dk.skat.efi.wls.ia.da.do
main.indsatser.loenind
eholdelse
dk.skat.efi.wls.ia.da.do
main.indsatser.loenind
eholdelse
dk.skat.efi.wls.ia.da.do
main.indsatser.loenind
eholdelse
dk.skat.efi.wls.ia.da.do
main.indsatser.loenind
eholdelse
dk.skat.efi.wls.ia.da.do
main.indsatser.loenind
eholdelse
dk.skat.efi.wls.ia.da.do
main.indsatser.loenind
eholdelse
RuleFordringerTidligereIndberet
tet
dk.skat.efi.wls.aa.com
mon.rules
EIndkomstBestillingStatus
RuleIndsatsHaeftelsesforholdM
ellemKundeOgFordringTilladt
dk.skat.efi.wls.aa.com
mon.rules
IABeregningsGrundlag
RuleIndsatsHarIkkeIndsatsType
ITilstand
dk.skat.efi.wls.aa.com
mon.rules
IALoenAngivelseBestilling
RuleIndsatsTilladtForValgteFor
dringTyper
dk.skat.efi.wls.aa.com
mon.rules
IALoenindeholdelseAfgoerelse
RuleKOBFristOverskredetVarse
lOmIndberetning
dk.skat.efi.wls.aa.com
mon.rules
IALoenindeholdelseAfgoerelseFordring
RuleKOBFristOverskredetVarse
lOmIndberetningGyldighedsperi
ode
dk.skat.efi.wls.aa.com
mon.rules
IALoenindeholdelseAngivelse
RuleKundeErPerson
dk.skat.efi.wls.aa.com
mon.rules
IALoenindeholdelseFordring
RuleKundeErPersonOgHarCpr
Nummer
dk.skat.efi.wls.aa.com
mon.rules
IALoenindeholdelseReplay
RuleKundeHarAlleredeIndsatsM
edSammeUndertype
dk.skat.efi.wls.aa.com
mon.rules
Indberetningsart
RuleKundeSkalHaveBetalingse
vneTilLoenindeholdelse
dk.skat.efi.wls.aa.com
mon.rules
89 |
P a g e
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1549096_0090.png
DATE: 24.09.2015
IABeloeb
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
RuleKundeSkalHaveEnAdresse
RuleKundeSkalHaveEnDanskA
dresse
RuleMinimumAlder
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.com
mon.rules
IAEnkeltmandsVirkReference
IAFordringRef
IAForventetIndbetaling
RuleNot
IAHaeftelseForaeldelse
RuleResult
IAHaendelse
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
RuleUdlaegFordringerSidsteRet
tidigeBetalingsdatoForTilsigelse
Tilladt
dk.skat.efi.wls.aa.com
mon.rules
IAIdentifikator
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
RuleUdlaegFordringerTilladtFor
FortrinsberettedeFordringstyper
dk.skat.efi.wls.aa.com
mon.rules
IAIndberetningsreference
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
RuleUdlaegTilsigelsesAdresseS
kalVaereDanskOgHaveEtPostn
ummer
RuleUdlaegTilsigelseSkalHave
AngivetTilsigelsesform
DPFacade
dk.skat.efi.wls.aa.com
mon.rules
IAKontakt
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
dk.skat.efi.wls.ia.da.do
main.indsatser.typer
dk.skat.efi.wls.aa.da.da
o
dk.skat.efi.wls.aa.da.da
o
dk.skat.efi.wls.aa.com
mon.rules
dk.skat.efi.wls.aa.com
mon.service
dk.skat.efi.wls.aa.com
mon.service
dk.skat.efi.wls.aa.com
mon.service
dk.skat.efi.wls.aa.com
mon.service
IAKundeRef
IAKundeRefFordringRef
DPFacadeImpl
AktivitetSekvensNummerGenerator
KFIFacade
AktivitetSekvensNummerGeneratorImpl
KFIFacadeImpl
Table 27 Code Base for Automated Analysis
Code Samples Manually Reviewed
Area
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
Sub-area
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
packaged
dk.skat.efi.wls.ia
dk.skat.efi.wls.ia.exceptions
dk.skat.efi.wls.ia.exceptions
dk.skat.efi.wls.ia.exceptions.AbstractForret
ningsFejl
dk.skat.efi.wls.ia.exceptions.AbstractForret
ningsFejl
dk.skat.efi.wls.ia.exceptions.AbstractForret
ningsFejl
dk.skat.efi.wls.ia.exceptions.AbstractForret
ningsFejl
dk.skat.efi.wls.ia.exceptions.AbstractForret
ningsFejl
Class
IndsatsAfviklerImpl
AbstractForretningsFejl
AbstractSystemFejl
HaendelseFormatFejl
IndsatsFindesEjFejl
IndsatsIDFormatFejl
IndsatsTypeInstantieringFejl
IndsatsTypeMismatchFejl
90 |
P a g e
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1549096_0091.png
DATE: 24.09.2015
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
dk.skat.efi.wls.ia.exceptions.AbstractForret
ningsFejl
dk.skat.efi.wls.ia.exceptions.AbstractForret
ningsFejl
dk.skat.efi.wls.ia.exceptions.AbstractForret
ningsFejl
dk.skat.efi.wls.ia.exceptions.AbstractForret
ningsFejl
dk.skat.efi.wls.ia.exceptions.systemfejl
dk.skat.efi.wls.ia.factories
dk.skat.efi.wls.ia.factories
dk.skat.efi.wls.ia.helpers
dk.skat.efi.wls.ia.helpers
dk.skat.efi.wls.ia.indsatsgrafer
dk.skat.efi.wls.ia.indsatsgrafer
dk.skat.efi.wls.ia.indsatsgrafer
dk.skat.efi.wls.ia.indsatsgrafer
dk.skat.efi.wls.ia.indsatsgrafer
dk.skat.efi.wls.ia.indsatsgrafer
dk.skat.efi.wls.ia.indsatsgrafer
dk.skat.efi.wls.ia.indsatsgrafer
dk.skat.efi.wls.ia.indsatsgrafer
dk.skat.efi.wls.ia.indsatsgrafer
dk.skat.efi.wls.ia.indsatsgrafer
dk.skat.efi.wls.ia.indsatsgrafer
dk.skat.efi.wls.ia.management
dk.skat.efi.wls.ia.management
dk.skat.efi.wls.ia.management
dk.skat.efi.wls.ia.management
dk.skat.efi.wls.ia.management
dk.skat.efi.wls.ia.management
dk.skat.efi.wls.ia.methodobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
IndsatsTypeUkendtFejl
KundeFindesEjFejl
ResultatIkkeMatchetFejl
SporSkabelonIndsatsSkabelonIDFormatFejl
DAOFejl
IIndsatsFactory
IndsatsFactoryImpl
GetterWrappers
UtilityMethods
IndsatsGraf
IndsatsGrafBETALINGSORDNING
IndsatsGrafBOBEHANDLING
IndsatsGrafBOEDEFORVANDLSTRAF
IndsatsGrafERKENDFORDRING
IndsatsGrafHENSTAND
IndsatsGrafKREDITOPLYSBUREAU
IndsatsGrafKUNDEMOEDE
IndsatsGrafLOENINDEHOLDELSE
IndsatsGrafMANUELSAGSBEHANDL
IndsatsGrafRYKKER
IndsatsGrafUDLAEG
AngivelsesoperationerVO
BegrundelsesVO
EIndkomstHentStatusVO
IaRestAPI
IndsatsParameterVO
KundeIndsatserVO
StopProcesseringAfHaendelse
FlytSporSkabelonIndsatsSkabelonParametreTilIndsatsNiv
eau.java
HentBoBehandlingsType.java
HentFordringIDerForIndsatsID.java
HentFundamentOplysningerForFordringerKOB.java
HentIAIndsatsOgKundeViaKorrelationId.java
HentIndsatsDataForFordringForKunde.java
HentIndsatsDataForIndsatser.java
HentIndsatsDataForKunde.java
HentIndsatsersAktiveFordringerForKundeOpdeltPrIndsats
Id.java
HentIndsatsIDerForFordringID.java
HentIndsatsTyperForIndsatser.java
HentRetsafgiftDatoUdlaeg.java
HentTillaegsafgiftDatoUdlaeg.java
91 |
P a g e
 SAU, Alm.del - 2014-15 (2. samling) - Bilag 48: Samlet fremadrettet plan for SKAT, samt materiale vedrørende Et Fælles Inddrivelsessystem (EFI) og refusion af udbytteskat
1549096_0092.png
DATE: 24.09.2015
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Treatments
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.methodsobjects
dk.skat.efi.wls.ia.services;
dk.skat.efi.wls.ia.validators
dk.skat.efi.wls.im.api
dk.skat.efi.wls.im.api
dk.skat.efi.wls.im.api
dk.skat.efi.wls.im.api.domain
dk.skat.efi.wls.im.api.domain
dk.skat.efi.wls.im.api.domain
dk.skat.efi.wls.im.api.domain
dk.skat.efi.wls.im.api.domain
dk.skat.efi.wls.im.api.domain
dk.skat.efi.wls.im.api.domain
dk.skat.efi.wls.im.api.domain
dk.skat.efi.wls.im.api.domain
dk.skat.efi.wls.im.api.domain
dk.skat.efi.wls.im.api.domain
dk.skat.efi.wls.im.api.domain
dk.skat.efi.wls.im.api.domain.sporskabelon
dk.skat.efi.wls.im.api.domain.sporskabelon
dk.skat.efi.wls.im.api.domain.sporskabelon
dk.skat.efi.wls.im.api.domain.sporskabelon
dk.skat.common.exceptions
dk.skat.common.exceptions
dk.skat.efi.im
dk.skat.efi.im.aktering
dk.skat.efi.im.aktering
dk.skat.efi.im.aktering
HentTilstandsNavnfraTilstandsID.java
HentUdlaegBladInfoViaAktivId.java
HentUdlaegBladInfoViaIndsatsId.java
IForretningsProcess.java
IndsatsTypeList.java
PaakravsSkrivelseAkterAfskriv.java
PaakravsSkrivelseAkterAfskrivI.java
RetsAfgiftUdlaegBeregn.java
SignalerHaendelse.java
StartIndsats.java
ErkendFordringSynkronWrapper
Validator
SporAdminApi.java
SporafviklerApi.java
SporskabelonAdminApi.java
AnbefaletSporSkabelonHaendelseModtagVo.java
HaendelseModtagSvarVo.java
HaendelseModtagVo.java
IndsatsTypeOgUndertypeVo.java
IndsatsVo.java
KundeDataVo.java
MultiHaendelseModtagVo.java
SporHistorikVo.java
SporRegelVo.java
SporskabelonInfoVO.java
SporVo.java
VentendeHaendelseVO.java
SporSkabelonIndsatsParameterVO.java
SporSkabelonIndsatsSkabelonVO.java
SporSkabelonSporRegelVO.java
SporSkabelonVO.java
SkatSystemMultiopretHaendelseException.java
UnrecoverableStateException.java
TransaktionsIdParser.java
Aktering.java
AkteringFactory.java
AkteringImpl.java
92 |
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1549096_0093.png
DATE: 24.09.2015
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
dk.skat.efi.im.aktering
dk.skat.efi.im.api
dk.skat.efi.im.api
dk.skat.efi.im.api
dk.skat.efi.im.api
dk.skat.efi.im.api
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
TitleAndTextResolved.java
IMSporConverter.java
MultiHaendelseModtagVo2DomainConverter.java
SporAdminApiImpl.java
SporafviklerApiImpl.java
SporVoConverter.java
AdresseAendretConverter.java
AnbefaletSporSkabelonConverter.java
BeloebConverter.java
BEODaekningAendretConverter.java
BEORateAendretConverter.java
BerostilLoenindeholdelseConverter.java
BetalEvneFaldetConverter.java
BetalEvneFaldetVarigtConverter.java
BetalEvneNulConverter.java
BetalEvneSBetalEvneAendretConverter.java
BetalEvneSLFaldetConverter.java
BetalEvneSLStegetConverter.java
BetalEvneStegetConverter.java
BetalEvneStegetVarigtConverter.java
BetalingOrdningOprettetConverter.java
BetalingsordningMisligeholdtConverter.java
BFSAfsoningAflysConverter.java
BFSAfsoningOpdaterConverter.java
BFSGensendVarselConverter.java
BFSKorrektionSendConverter.java
BFSOpdaterPolitikredsConverter.java
BFSSendAnmodningConverter.java
BFSSendVarselConverter.java
BFSVarselAendretConverter.java
BobGemKontaktConverter.java
BobSletKontaktConverter.java
BookingSvarConverter.java
BosagAendrAutomatiskConverter.java
BosagAendrConverter.java
93 |
P a g e
 SAU, Alm.del - 2014-15 (2. samling) - Bilag 48: Samlet fremadrettet plan for SKAT, samt materiale vedrørende Et Fælles Inddrivelsessystem (EFI) og refusion af udbytteskat
1549096_0094.png
DATE: 24.09.2015
CORE
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Process
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Engine
Process
Engine
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
ErkendFordringFristOverskredetConverter.java
ErkendFordringGenstartConverter.java
ErkendFordringKundehenvendelseConverter.java
ErkendFordringSagsbehandlerErkenderConverter.java
ETLConverter.java
FordringOprettetConverter.java
FordringSaldoAendretConverter.java
ForkyndelseDatoAendrConverter.java
FristOverskredetCirkulaerskrivelseEjModtagetConverter.ja
va
FristOverskredetModtagelseAfAdkomsterklaeringConverte
r.java
GenoptagSporSkifteConverter.java
HaeftelseForaeldelseConverter.java
HaendelseCommonAttributesConverter.java
HaendelseConverter.java
HaendelseConverterImpl.java
HaendelseFilterConverter.java
HaendelseModtagConverter.java
HaendelseModtagConverterImpl.java
HenstandAendretConverter.java
IHaendelseConverter.java
IMETLAnmeldelseStatusCheckConverter.java
IndkomsttypeAendretConverter.java
IndsatsFordringFjernetConverter.java
IndsatsFordringTilfoejConverter.java
KFIAdresseConverter.java
KOBVarslFristAendretConverter.java
KundemoedeAendrConverter.java
KundemoedeGennemfoertConverter.java
LoenIndholdelseBegrundelseConverter.java
LoenIndholdelseGensendIvaerksaetConverter.java
MeddelelseIkkeModtagetConverter.java
MeddelelseIkkeSendtConverter.java
MeddelelsePakkeConverter.java
MoedeAendrConverter.java
MultiHaendelseModtagConverter.java
94 |
P a g e
 SAU, Alm.del - 2014-15 (2. samling) - Bilag 48: Samlet fremadrettet plan for SKAT, samt materiale vedrørende Et Fælles Inddrivelsessystem (EFI) og refusion af udbytteskat
1549096_0095.png
DATE: 24.09.2015
CORE
CORE
CORE
CORE
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CORE
CORE
CORE
CORE
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CORE
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CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
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CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
Process
Engine
Process
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Process
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Engine
Process
Engine
Process
Engine
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.haendelser
dk.skat.efi.im.converters.helpers
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dao
MultiHaendelseModtagConverterImpl.java
NoPayloadConverter.java
OpgaveOpretConverter.java
OpretOpgavePayloadConverter.java
RykBetalingsFristAendretConverter.java
SagsbehandlerErkenderConverter.java
ScoringConverter.java
StartIndsatsConverter.java
StopIndsatsConverter.java
StopSporSkifteConverter.java
UdlaegAktivAndelsboligSendRykkerConverter.java
UdlaegAktivAndelsboligTinglysningAendrConverter.java
UdlaegAktivAndelsboligTinglysningFristAendrConverter.ja
va
UdlaegAktivFjernConverter.java
UdlaegAktivForaeldelseDatoAendrConverter.java
UdlaegAktivTinglysConverter.java
UdlaegBladDanConverter.java
UdlaegEjGennemfoertConverter.java
UdlaegKladdeGemConverter.java
UdlaegPolitieftersoegningAnmodConverter.java
UdlaegTilsigelseSendConverter.java
AdresseConverter.java
HaendelseDao.java
HaendelseDaoImpl.java
HaendelseFilterDao.java
HaendelseFilterDaoImpl.java
IndsatsDao.java
IndsatsDaoImpl.java
KundeDao.java
KundeDaoImpl.java
SporDao.java
SporDaoImpl.java
SporRegelDao.java
SporRegelDaoImpl.java
SporSkabelonDao.java
95 |
P a g e
 SAU, Alm.del - 2014-15 (2. samling) - Bilag 48: Samlet fremadrettet plan for SKAT, samt materiale vedrørende Et Fælles Inddrivelsessystem (EFI) og refusion af udbytteskat
1549096_0096.png
DATE: 24.09.2015
CORE
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Engine
Process
Engine
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Engine
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Engine
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Engine
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Engine
Process
Engine
Process
Engine
Process
Engine
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dao
dk.skat.efi.im.dispatchers.haendelse
dk.skat.efi.im.dispatchers.haendelse
dk.skat.efi.im.dispatchers.haendelse
dk.skat.efi.im.dispatchers.haendelse
dk.skat.efi.im.dispatchers.haendelse
dk.skat.efi.im.dispatchers.haendelse
dk.skat.efi.im.dispatchers.haendelse
dk.skat.efi.im.dispatchers.haendelse
dk.skat.efi.im.dispatchers.haendelse
dk.skat.efi.im.dispatchers.haendelse
dk.skat.efi.im.dispatchers.haendelse
dk.skat.efi.im.dispatchers.haendelse
dk.skat.efi.im.domain
dk.skat.efi.im.domain
dk.skat.efi.im.domain
dk.skat.efi.im.domain
dk.skat.efi.im.domain
dk.skat.efi.im.domain
dk.skat.efi.im.domain
dk.skat.efi.im.domain
dk.skat.efi.im.domain
dk.skat.efi.im.domain
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
SporSkabelonDaoImpl.java
SporSkabelonIndsatsSkabelonDao.java
SporSkabelonIndsatsSkabelonDaoImpl.java
FremtidigHaendelseCheckerTask.java
FremtidigHaendelseCheckerTaskImpl.java
FremtidigHaendelseProcessor.java
FremtidigHaendelseProcessorImpl.java
HaendelseRecordLogger.java
HaendelseRecordLoggerImpl.java
HaendelsesWork.java
HaendelsesWorkExecuter.java
HaendelsesWorkExecuterImpl.java
HaendelsesWorkTaskImpl.java
HaendelsesWorkTimestampUpdater.java
HaendelsesWorkTimestampUpdaterImpl.java
IMGraenseZoneVaerdierType.java
IMIndsats.java
IMKundeData.java
IMKundeLaas.java
IMSpor.java
IMSporRegel.java
IMSporRegelType.java
IMSporSkabelon.java
IMSporSkabelonIndsatsParameter.java
IMSporSkabelonIndsatsSkabelon.java
BEODaekningAendretHaendelse.java
BEORateAendretHaendelse.java
FejletHaendelseVO.java
FordringAendret.java
IMAdresseAendretHaendelse.java
IMAendretAktiv.java
IMAnbefaletSporSkabelonHaendelse.java
IMBerostilLoenindeholdelseHaendelse.java
IMBetalEvneFaldet.java
IMBetalEvneFaldetVarigt.java
96 |
P a g e
 SAU, Alm.del - 2014-15 (2. samling) - Bilag 48: Samlet fremadrettet plan for SKAT, samt materiale vedrørende Et Fælles Inddrivelsessystem (EFI) og refusion af udbytteskat
1549096_0097.png
DATE: 24.09.2015
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dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
IMBetalEvneNul.java
IMBetalEvneSBetalEvneAendret.java
IMBetalEvneSLFaldet.java
IMBetalEvneSLSteget.java
IMBetalEvneSteget.java
IMBetalEvneStegetVarigt.java
IMBetalingOrdningOprettetHaendelse.java
IMBetalingsordningMisligeholdtHaendelse.java
IMBetalingsordningMisligeholdtVO.java
IMBFSAfsoningAflysHaendelse.java
IMBFSAfsoningOpdaterHaendelse.java
IMBFSGensendVarselHaendelse.java
IMBFSKorrektionSendHaendelse.java
IMBFSOpdaterPolitikredsHaendelse.java
IMBFSSendAnmodningHaendelse.java
IMBFSSendVarselHaendelse.java
IMBFSVarselAendretHaendelse.java
IMBobAendreBosagAutomatiskHaendelse.java
IMBobAendreBosagHaendelse.java
IMBobGemKontaktHaendelse.java
IMBobOpgOpretHaendelse.java
IMBobSletKontaktHaendelse.java
IMBookingSvarHaendelse.java
IMErkendFordringFristOverskredetHaendelse.java
IMErkendFordringGenstartHaendelse.java
IMErkendFordringKundehenvendelseHaendelse.java
IMETLAnmeldelseStatusCheckHaendelse.java
IMETLAnmeldelseSvarHaendelse.java
IMFordringOprettetHaendelse.java
IMFordringSaldoAendretHaendelse.java
IMFristOverskredetCirkulaerskrivelseEjModtagetHaendels
e.java
IMFristOverskredetModtagelseAfAdkomsterklaeringHaend
else.java
IMGenoptagSporSkifteHaendelse.java
IMHaeftelseAendretHaendelse.java
IMHaeftelseForaeldelseHaendelseVO.java
97 |
P a g e
 SAU, Alm.del - 2014-15 (2. samling) - Bilag 48: Samlet fremadrettet plan for SKAT, samt materiale vedrørende Et Fælles Inddrivelsessystem (EFI) og refusion af udbytteskat
1549096_0098.png
DATE: 24.09.2015
CORE
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CORE
CORE
CORE
CORE
CORE
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CORE
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CORE
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dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
IMHaendelse.java
IMHaendelseFilter.java
IMHaendelseFilterUndtagelse.java
IMHaendelseRecord.java
IMHaendelseTilIndsatsOpgave.java
IMHaendelseTilIndsatsOpgaveComparator.java
IMHenstandAendretHaendelse.java
IMIndkomsttypeAendret.java
IMIndsatsFordringFjernetHaendelse.java
IMIndsatsFordringTilfoejHaendelse.java
IMKreditoplysningsbureauVarselFristAendretHaendelse.ja
va
IMKundeHaeftelseForaeldelseHaendelse.java
IMKundemoedeAendretHaendelse.java
IMKundemoedeGennemfoertHaendelse.java
IMLoenIndholdelseBegrundelseHaendelse.java
IMLoenIndholdelseGensendIvaerksaetHaendelse.java
IMMeddelelseIkkeModtagetHaendelse.java
IMMeddelelseIkkeSendtHaendelse.java
IMMeddelelsePakkeHaendelse.java
IMModtagerReference.java
IMOpgaveOpretHaendelse.java
IMRykkerBetalingsFristAendretHaendelse.java
IMSagsbehandlerErkenderHaendelse.java
IMScoringHaendelse.java
IMStartIndsatsHaendelse.java
IMStartIndsatsOpgave.java
IMStopIndsatsHaendelse.java
IMStopIndsatsOpgave.java
IMStopSporSkifteHaendelse.java
IMUdlaegAktivAndelsboligAdkomsterklaeringModtagetHa
endelse.java
IMUdlaegAktivAndelsboligSendRykkerHaendelse.java
IMUdlaegAktivAndelsboligTinglysningFristAendrHaendels
e.java
IMUdlaegAktivFjernHaendelse.java
IMUdlaegAktivForaeldelseDatoAEndrHaendelse.java
IMUdlaegAktivTinglysHaendelse.java
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1549096_0099.png
DATE: 24.09.2015
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser
dk.skat.efi.im.domain.haendelser.details
dk.skat.efi.im.domain.haendelser.details
dk.skat.efi.im.domain.haendelser.details
dk.skat.efi.im.domain.haendelser.details
dk.skat.efi.im.domain.haendelser.details
dk.skat.efi.im.domain.haendelser.details
dk.skat.efi.im.domain.haendelser.details
dk.skat.efi.im.domain.haendelser.details
dk.skat.efi.im.domain.haendelser.details
dk.skat.efi.im.domain.haendelser.details
dk.skat.efi.im.domain.haendelser.details
dk.skat.efi.im.domain.haendelser.details
dk.skat.efi.im.enums
dk.skat.efi.im.exception
dk.skat.efi.im.exception
dk.skat.efi.im.exception
dk.skat.efi.im.exception
dk.skat.efi.im.exception
dk.skat.efi.im.exception
dk.skat.efi.im.factory
dk.skat.efi.im.factory
dk.skat.efi.im.haendelseadmin
dk.skat.efi.im.haendelseadmin
IMUdlaegbladDanHaendelse.java
IMUdlaegEjGennemfoertHaendelse.java
IMUdlaegForkyndelsesDatoAendrHaendelse.java
IMUdlaegKladdeGemHaendelse.java
IMUdlaegMoedeAendrHaendelse.java
IMUdlaegPolitieftersoegningAnmodHaendelse.java
IMUdlaegTilsigelseSendHaendelse.java
KFIAdresse.java
MeddelelsePakkeBilag.java
MeddelelsePakkeOpkraevBeloeb.java
MeddelelsePakkeType.java
RessourceBookInfo.java
Beloeb.java
BobehandlingKontakt.java
EFIEkstraInfo.java
EFIKunde.java
FordringAfbetaling.java
FordringBeloebInfo.java
Henvendelse.java
IMBEOEkstraInfo.java
IMDividende.java
KundeStruktur.java
Rate.java
SamarbejdPart.java
HaendelseFilterUploadStatus
IndsatsForsøgtSlettetMensHaendelseProcesseresExcepti
on.java
CirkulaerIndsatsException.java
GentagetIndsatsTypeException.java
IngenIndsatserPaaSporetException.java
SporRegelPegerPaaAktivIndsatsException.java
SporRegelPegerPaaIkkeEksisterendeIndsatsException.ja
va
SporFactory.java
SporFactoryImpl.java
EFINotFutureDateException.java
HaendelseAdministration.java
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1549096_0100.png
DATE: 24.09.2015
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
CORE
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
Process
Engine
dk.skat.efi.im.haendelseadmin
dk.skat.efi.im.haendelseadmin
dk.skat.efi.im.haendelseadmin
dk.skat.efi.im.haendelseadmin
dk.skat.efi.im.haendelseadmin
dk.skat.efi.im.haendelseadmin
dk.skat.efi.im.haendelseadmin
dk.skat.efi.im.haendelseadmin
dk.skat.efi.im.haendelseadmin
dk.skat.efi.im.management
dk.skat.efi.im.sporadmin
dk.skat.efi.im.sporadmin
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporafvikler
dk.skat.efi.im.sporskabelonadmin
dk.skat.efi.im.sporskabelonadmin
dk.skat.efi.im.sporskabelonvalg
dk.skat.efi.im.sporskabelonvalg
dk.skat.efi.im.sporskabelonvalg
dk.skat.efi.im.sporskabelonvalg
dk.skat.efi.im.vo
dk.skat.efi.im.vo
HaendelseAdministrationImpl.java
MultiOpretHaendelse.java
MultiOpretHaendelseImpl.java
OpretHaendelse.java
OpretHaendelseImpl.java
SletHaendelse.java
SletHaendelseImpl.java
TjekOmSagsbehHaendelseUnderBehandling.java
TjekOmSagsbehHaendelseUnderBehandlingImpl.java
ImRestAPI.java
SporService.java
SporServiceImpl.java
HaendelseFilterHaandtering.java
HaendelseFilterHaandteringImpl.java
HaendelsesHaandtering.java
HaendelsesHaandteringImpl.java
OpgaveAfvikler.java
OpgaveAfviklerImpl.java
Opgaveopretter.java
OpgaveopretterImpl.java
SpecialHaandtering.java
SporSkifteKontrol.java
SporSkifteKontrolImpl.java
SporSkifter.java
SporSkifterImpl.java
UdestaaendeTjek.java
UdestaaendeTjekImpl.java
SporskabelonAdminImpl.java
SporSkabelonConverter.java
GraenseZoneKontrol.java
GraenseZoneKontrolImpl.java
SporSkabelonValg.java
SporSkabelonValgImpl.java
HaendelseAndKundeStruktur.java
HaendelseFilterList.java
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1549096_0101.png
DATE: 24.09.2015
CORE
CORE
CORE
CORE
CORE
CORE
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Process
Engine
Process
Engine
Treatments
Treatments
Treatments
Treatments
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
dk.skat.efi.im.vo
dk.skat.efi.im.vo
dk.skat.efi.wls.aa.beo
dk.skat.efi.wls.aa.beo
dk.skat.efi.wls.aa.beo
dk.skat.common.transactionstrategies
dk.skat.efi.wls.bebb.api
dk.skat.efi.wls.bebb.beregning.betalingevn
e
dk.skat.efi.wls.bebb.beregning.betalingevn
e
dk.skat.efi.wls.bebb.beregning.betalingevn
e
dk.skat.efi.wls.bebb.beregning.betalingevn
e
dk.skat.efi.wls.bebb.beregning.betalingevn
e
dk.skat.efi.wls.bebb.beregning.betalingevn
e
dk.skat.efi.wls.bebb.beregning.betalingevn
e
dk.skat.efi.wls.bebb.beregning.budget
dk.skat.efi.wls.bebb.betalingevne
dk.skat.efi.wls.bebb.betalingevne
dk.skat.efi.wls.bebb.betalingevne
dk.skat.efi.wls.bebb.betalingevne
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo.alt
dk.skat.efi.wls.bebb.api.vo
HaendelseFilterUploadRapport.java
HaendelseFilterVo.java
BEOBookRessourceTilMeddelelseOmAEndretBetalingsor
dningImpl
BEOBookSagsbehandlerTilMeddelelsesfejlImpl
BEOBookSagsbehandlerTilOpfoelgningImpl
TryAgainWithStatusLookupStrategy
BebbApiImpl
AbstractBeregnerDecorator
AbstractBetalingsEvneBeloeb
BeloebLedigTilReservation
BeregnAktuelLoenIndProcent
Beregner
BeregnetAarsindkomst
BeregnetLoenIndProcent
KundeBudget
BebbKundeDataVoConverter
BeregningGrundlagVoConverter
BetalingevneAdmin
BetalingEvneAsynkronHentWorkExecuterImpl
BebbKundeDataVo
BeregningGrundlagVo
BetalingEvneVo
BoernebudgetVo
BudgetpostBarnVo
BudgetpostLaanVo
BudgetpostVo
BudgetpostVoksenVo
BudgetVo
EjendomVo
KoeretoejVo
KundeBudgetterVo
NettoIndkomstPostListVo
NettoIndkomstPostVo
ReservationVo
SBetalingEvneVo
BebbKundeIdentifikation
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1549096_0102.png
DATE: 24.09.2015
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
Peripher
al
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
BeBB
dk.skat.efi.wls.bebb.api.vo
dk.skat.efi.wls.bebb.api.vo
dk.skat.efi.wls.bebb.api.vo
dk.skat.efi.wls.bebb.api.vo
dk.skat.efi.wls.bebb.api.vo
dk.skat.efi.wls.bebb.api.vo
dk.skat.efi.wls.bebb.api.vo
dk.skat.efi.wls.bebb.api.vo
dk.skat.efi.wls.bebb.api.vo
dk.skat.efi.wls.bebb.api.vo
dk.skat.efi.wls.bebb.api.vo
dk.skat.efi.wls.bebb.api.vo
dk.skat.efi.wls.bebb.api
dk.skat.efi.wls.bebb.opretkunde
dk.skat.efi.wls.bebb.opretkunde
dk.skat.efi.wls.bebb.betalingevne
BebbKundeIdentifikationByKFIKundeId
BebbKundeIdentifikationCreate
dk.skat.efi.wls.bebb.api.vo
BetalingEvneMultiHentKundeListeVo
BetalingEvneMultiHentKundeVo
EjendomHaendelseKundeVo
ForsoergerpligtGenberegnVo
HenvendelsesformVo
IndkomsttypeVo
KoeretoejHaendelseKundeVo
dk.skat.efi.wls.bebb.api.vo
SReservationAendreVo
BebbApi
NettoIndkomstBeregnerImpl
CustomerAsyncronCreationWorkerImpl
BetalingEvneAsynkronHentWorkExecuterImpl
Table 28 Code Samples Manually Reviewed
9.2.4 Test
There are no “EFI” test cases, separate from DMI performed by SKAT
Test cases and test reports performed by the EFI development team were requested but
not provided.
9.2.5 Change Requests
Change Request ID
QC 694
QC 1645
QC 10741
Change Request ID
None
Change Request ID
None
Change Request ID
None
Modtag Fordring (Receive Claim)
Result of Change Request
Affected trace score
Affected trace score
Affected trace score
Kundesaldi (Client Account Balance)
Result of Change Request
None
Betalingsordninger (Payment Plans)
Result of Change Request
None
ønindeholdelse (Salary Deduction)
Result of Change Request
None
Table 29 Change Requests DMI
9.2.6 Analysis
9.2.6.1 DMI Requirements & Use Cases Analysed
Description
EFI 02 Leverandørens kravopfyldelse FA v1_00
EFI 02 Leverandørens kravopfyldelse S v1_00
Bilag 3 4 3_Use case og supplerende beskrivelser for DMI
Date / Version
N/A
N/A
August 2010
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1549096_0103.png
DATE: 24.09.2015
Bilag 3.4 Use cases
2010
Table 30 DMI Requirements & Use Cases Analyses
9.2.7 Design
9.2.7.1 DMI Design Specifications
Description
SKAT_Debitormotor_RTM-CIC_DMI_DMO_DMS_Technical_requirements_19 06 2014
DM RTM-CIC Drift og Vedligehold v 19Juni2014
DM DMI Funktionalitetsgruppering - Fordringer Modtag
DM DMI Funktionalitetsgruppering Rente 08 OKT 2012_v1.00
DM_DMI_Funktionalitetsgruppering_Betalingsordning_ 08 OKT 2012_v1.00
DM_DMI_Funktionalitetsgruppering_Dækningsrækkefølge_ 08 OKT 2012_v1.00
DM_DMI_Funktionalitetsgruppering_Dækningsrækkefølge_BT_20130116
DM_DMI_Funktionalitetsgruppering_Fordringer_ 08 OKT 2012_v1.00
DM_DMI_Funktionalitetsgruppering_Hæftelse_ 08 OKT 2012_v1.00
DM_DMI_Funktionalitetsgruppering_Hæftelse_Forældelse_ 08 OKT 2012_v1.00
DM_DMI_Funktionalitetsgruppering_Indbetalinger_ 08 OKT 2012_v1.00
DM_DMI_Funktionalitetsgruppering_Modregning_ 08 OKT 2012_v1.00
DM_DMI_Funktionalitetsgruppering_Stamdata_ 08 OKT 2012_v1.00
DM_DMI_Funktionalitetsgruppering_Administration 08 OKT 2012_v1.00
DM_DMI_Funktionalitetsgruppering_Processer _08 OKT 2012_ v1.00
Bilag 3.6.2 Services udtræk for DMI
Date / Version
19.06.2014
19.06.2014
08.10.2012
08.10.2010
08.10.2010
08.10.2010
08.10.2010
08.10.2010
08.10.2010
08.10.2010
08.10.2010
08.10.2010
08.10.2010
08.10.2010
08.10.2010
February 2010
Table 28 DMI Design Specifications
9.2.8 Code
DMI Code as of May 2015 was assessed
Program Name
Z_MAST_CLAM_UPDATE
Z_OFFS_QUER_RUN
ZACCH_CUST_CALC
ZACCO_SPEC_ALV
ZACCO_SPEC_ALV_FORMS
ZACCO_SPEC_ALV_SCR
ZACCO_SPEC_DATADEF_ALV
ZBC_DWL_TRANSPORT_REQ
ZBC_SHOW_VERSION
ZCLAM_BO_BANK_UPDATE
ZCLAM_FIX_NOTI_RECE
ZCLAM_FIX_NOTI_RECE_METHODS
ZCLAM_INTE_NOTIFY
ZCLAM_NOCO_DIFF_DUPLICATES
ZCLAM_NOCO_DIFF_DUPLICATES_F01
ZCLAM_NOCO_DIFF_NOTI_CREA
ZCLAM_NOCO_DIFF_NOTI_CREA_FORM
ZCLAM_NOTI_CREATE
ZCLAM_NOTI_DIFF
ZCLAM_NOTI_DIFF_01
ZCLAM_RDI_COPY
ZCLAM_RDI_COPY_FORMS
ZCLAM_REP_SUM
ZCLAM_SETL_CORRECT_FIX
ZCLAM_SETL_CORRECT_FIX_EXECF01
ZCLAM_SETL_NOTIFY
ZCLAM_SETL_NOTIFY_METHODS
ZCLIA_AGIN_ANALYSE_ANAL_DELETE
ZCLIA_AGIN_ANALYSE_ANAL_LOCK
ZCLIA_AGIN_ANALYSE_ANAL_ROLLBA
ZCLIA_AGIN_ANALYSE_ROLLBA_MAIN
ZCLIA_AGIN_FIX
ZCLIA_AGIN_FIX_DEL
ZCLIA_AGIN_FIX_GET
ZCLIA_AGIN_FIX_SELECTIONS_SF01
Package
ZMAST
ZOFFS
ZACCO
ZACCO
ZACCO
ZACCO
ZACCO
ZADMI
ZADMI
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLAM
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCLIA
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1549096_0104.png
DATE: 24.09.2015
ZCLIA_AGIN_FIX_VERIFY_PAR_IF01
ZCLIA_CLIA_FIX_PEF
ZCLIA_CLIA_FIX_PEF_STATISTIK
ZCLIA_INTE_SPEC_ALV
ZCLIA_INTE_SPEC_ALV_FORMS
ZCLIA_INTE_SPEC_ALV_SCR
ZCLIA_LOAD_COURTFEE
ZCLIA_LOAD_DEPR
ZCLIA_MONITORING
ZCLIA_SERV_LIMIT_RECEIVE
ZCLIA_SPEC_DATADEF_ALV
ZCLIA_SPEC_SUM_UPDATE
ZCOVE_IPAY_SIMU
ZCOVE_IPAY_SIMU_DATA_DEF
ZCOVE_REDO_IPAY
ZCOVE_REDO_IPAY_OLD
ZCOVE_REDO_IPAY_TOOLS
ZCPEF_CLIA_EVAL
ZFICO_RECKEY_AGGR_CLOSE
ZFICO_RECKEY_AGGR_INIT
ZFICO_RECONCILE_TABLES
ZFICO_RECONCILE_TABLES_CLASSES
ZFICO_RECONCILE_TABLES_FORMS
ZFICO_RECONCILE_TABLES_USERI01
ZFICO_WRSP_CALC
ZFPER_CALC_PERI
ZFPER_EVAL_VKONT
ZFPER_RECE_RECON
ZGENE_DOCU_FIX
ZGENE_DOCU_NETS_FIX
ZGENE_DW_EXTR_SELE
ZGENE_DW_EXTRACT
ZGENE_DW_KOBRA_SPECIAL
ZGENE_PERF_DISPLAY
ZGENE_PROC_MONI
ZGENE_SHOW_LOG
ZINST_CONV_LOAD
ZINST_FIX_RATES
ZINTE_BALANCE_FORWARD
ZINTE_MASS_PERIOD
ZIPAY_LOAD_REJECT
ZIPAY_REJECT
ZOPAY_RET_DUPL_FIX
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCLIA
ZCOVE
ZCOVE
ZCOVE
ZCOVE
ZCOVE
ZCLIA
ZFICO
ZFICO
ZFICO
ZFICO
ZFICO
ZFICO
ZFICO
ZFICO
ZFICO
ZFICO
ZGENE
ZGENE
ZGENE
ZGENE
ZGENE
ZGENE
ZGENE
ZGENE
ZINST
ZINST
ZINTE
ZINTE
ZIPAY
ZIPAY
ZOPAY
Table 31 DMI Code
9.2.9 Test
There are no “DMI” test cases, separate from EFI performed by SKAT.
Test cases and test reports performed by the development team were not requested.
9.2.10 Change Requests
Change Request ID
QC 694
QC 1645
QC 10741
Change Request ID
DMI ÆA114
Change Request ID
None
Change Request ID
None
Modtag Fordring (Receive Claim)
Result of Change Request
Affected trace score
Affected trace score
Affected trace score
Kundesaldi (Client Account Balance)
Result of Change Request
Affected two requirements, but did not affect their trace score
Betalingsordninger (Payment Plans)
Result of Change Request
None
Lønindeholdelse (Salary Deduction)
Result of Change Request
None
Table 32 Change Requests
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1549096_0105.png
DATE: 24.09.2015
10 Appendix: Accenture Delivery Methods
This report contains descriptions of and references to the Accenture Delivery Methodology
(ADM). ADM is proprietary to Accenture and all descriptions of and references to ADM
must be kept strictly confidential and the respective party of the report must be redacted
prior to distribution.
ADM defines the project work that needs to be done and how that work can best be
accomplished. Included within ADM are methods, estimators, and procedures.
Proven processes, deliverables and techniques that enable global teams to define
what to do and how to do it
A comprehensive set of methods that supports multiple types of work (e.g., custom
development, package implementations and outsourcing)
Focused on the fundamentals and discipline, especially around program and project
management
Built on a common framework to promote growth of consistent skills
Includes estimators for estimating level of effort
Includes repeatable, step-by-step procedures to drive consistency
Defines standard language, roles and deliverables
Figure 11 Accenture Delivery
Suite
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10.1 Components
ADM defines the project work that needs to be done and how that work can best be
accomplished. Included within ADM are methods, estimators, and procedures.
Methods:
ADM defines the work to be done and how it can best be accomplished.
There are 3 key types of content in the methodology: processes, work products,
and roles. These 3 content types all reference each other to form the foundation of
the methodology.
Estimators:
Enable you to create an estimate of work based on Methods’ activities
and tasks. Additionally, you can create a staffing estimate and plan using the roles
from the Methods.
Procedures:
Step-by-step, role-based instructions for completing detailed
functions. The tools automate procedures, making them standard and re-usable
across Methods.
10.2 Comprehensive Coverage
The main benefit of ADM is its ability to be used to guide teams through daily project tasks
and activities. There are multiple methods in each of four categories. All methods follow a
common structure and approach. Each project chooses the method(s) that correspond
with the type of work it is delivering. A method can be used alone, or in combination with
other methods. Within these methods are processes, procedures, and work products that
support and guide teams in delivering excellence.
10.3 Structure
The Methods provide a standard 3-level framework that you can drill down into. Within that
framework are standard inputs, outputs, and roles associated with each process or task.
From this common starting point, projects can tailor the processes and deliverables to
meet their project-specific needs.
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Process
Level 1
Top-level
Framework
Chart
Audience
For
Executives
Methods Content
• Stages
• Workstreams
• One-click access to
activities
• Planning chart
3100 Design Application
• Sub-workstreams
• Objectives
• Inputs
• Deliverables
• Roles
• Planning
considerations
• Job aids & checklists
• One-click access to
tasks
• Planning chart
• Objectives
• Inputs
• Deliverables
• Roles
• Step descriptions
• Key considerations
• Job Aids & checklists
3165 Design Data Conversion
Level 2
Activities
(the “what”)
For
Project
Managers
Level 3
Tasks
(the “how”)
For
Practitioners
Figure 12 Levels in ADM Models
10.4 ADM for Custom Development
Overview
The Accenture Delivery Methods for Custom Development focus on the custom
development of application solutions for our clients. They also support software package
implementations where some degree of custom development is required.
The Accenture Delivery Methods for Custom Development are an application development
methodology. This methodology supports business process analysis, application
requirements and use case analysis, application's functional and technical design,
technical architecture development, and the deployment of the application.
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Figure 13 Accenture Delivery Methodology
Major components of this methodology include the following:
Plan.
This involves the up-front, project-level planning required to understand high-
level requirements, define the application and technology blueprints, explore
solution options, and define the solution delivery strategy.
Application.
This involves the tasks and deliverables needed to analyze, design,
build, and test a custom-built application.
Technical Architecture.
This involves the tasks and deliverables needed to
analyze, select and design, install and build, and test the development, execution,
and operations environments.
Service Introduction.
This includes tasks and deliverables needed to ensure that
the application has been developed to properly address the operational and support
requirements.
Deploy.
This includes the tasks and deliverables needed to deploy the application
to the users and transition the application management responsibilities to the
support unit.
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