Transportudvalget 2012-13
TRU Alm.del Bilag 133
Offentligt
Verkehrsverbund Ost-Region (VOR) GmbHPublic Transport Authority Eastern RegionVelkommen i Wien!
14.11.2012
Verkehrsverbund Ost-Region (VOR) GmbHFirst and biggest transport authority (1984)Shareholders44 % Vienna44 % Lower Austria12 % Burgenland-> company costs split by share„Loss of tariff revenue“: compensationCo-financing of additional service requirementsPSO (Regulation 1370/2007)
2
14.11.2012
OrganisationPrivate limited company acc. to Austrian lawPartners:Urban public Transport in Vienna (Wiener Linien)Railway operators (ÖBB, Raaberbahn, WLB, WESTbahn)12 Regional bus operators
3
14.11.2012
Facts & Figures5 metro lines28 tramway lines90 urban bus lines175 suburban bus lines17 nightbus lines14 suburban railway lines
4
14.11.2012
Organisation Structure
5
14.11.2012
Public Transport Authorities in the Eastern Region
6
14.11.2012
Coverage of VORVOR – Verkehrsverbund Ost-RegionVVNB – Verkehrsverbund NÖ, BurgenlandInhabitants: VORVVNBArea:VORVVNB2.6m1.1m8.841 km217.131 km2AustriaInhabitants: 8.065mArea:83.858 km2ca. 900 linesca. 11.500 stops~900m passengers/year within VOR~38m train km/year~65m bus km/yearWiener Linien:~135m km/year
VVNB
VOR
7
14.11.2012
VOR Tariff System
Ticket price depends on the number of zones which are passed
Zone 100:
Vienna
Zone 111-971: regional zones814.11.2012
Tickets In VORGeneral TicketsSingle ticketsStripe ticketsWeekly passesMonthly passesAnnual passesSpecial tickets in ViennaShopping Card24-Hours Vienna Card48-hours Vienna Card72-hours Vienna Card8-day Card
9
14.11.2012
Facts & Figures
10
14.11.2012
Basic AgreementsPartnership agreementSigned by Vienna, Lower Austria and BurgenlandMaster and Financing AgreementDefines the responsibilities of the VOR company and the financing; signedby Vienna, Lower Austria and BurgenlandContract for the distribution of revenuesDistribution of the revenues between the VOR partners (transportcompanies), signed by the transport companies and VOR on behalf of theregional bus companiesContract of cooperation and performanceDefines the commissioning of bus services (payment, general conditions)
11
14.11.2012
CompetenciesDiverse, reliable, innovativePlanning of bus & rail servicesContracting of bus and additional rail servicesClearing CenterQuality ManagementCustomer ServiceTariff system
12
14.11.2012
Tasks… simply put!SupportConnectInformMove
13
14.11.2012
TasksHoldersPlanning and coordination of continuous mobilityCommissioning regional Bus servicesResearch projectsPartnersClearing house for expensesCommissionerMarketing and PRCustomersIntegrated tariffCustomer information and quality controlIssue Studenttickets
14
14.11.2012
Transport ConceptsTransport concepts for the provinces of Vienna, Lower Austria,Burgenlandmasterplan (Vienna)transport concept (Lower Austria)transport concept (Burgenland)Ascertainment of data, surveys, and planningscommuter countquality control and passenger satisfaction surveysTendering plantendering in 20 regions until 20193-4 tenders per year14.11.2012
Quality ManagementContinuous Monitoring:Annual customer satisfaction studies on all lines (stafffriendliness, comfort, cleanliness, punctuality, timetable)Checks of bus service and stop qualityPassenger countsMobility study (modal split, reasons of modal choice…)Interviews for individualised marketing21.000 questionnaires filled out by passengersVOR-Award for best regional bus lines and transportationcompanies in Vienna, lower Austria, Burgenland
16
14.11.2012
Modal SplitIn Vienna, the modal splitregarding public transport wasincreased and reached a peak of37%A dense network of publictransports alternates the mobilitybehavior and increasessustainable and environmentallyfriendly modes of travel such aswalk, cycling, and public transportModal Split aims untilPublic TransportMITCycling17
2020:40%25%10%
14.11.2012
Modal Split
18
14.11.2012
Recent DevelopmentsYearly pass for € 365 / year (PT in Vienna / zone 100)Pilot project „Top-Jugendticket“60 €, valid 365 days per year3 provincesValid for all trip purposes(e.g. school, free time, sport)Regulation of parking spotsExtension of parking permits up to14 districts, out of 23, since Oct. 2012Infrastructural sanctions like modernisation ofrailwaystations inkluding passenger information1914.11.2012
Infos & ServicesAs transport service company VOR offers diverse services foran attractive and easily accessible public transport in theeastern region.Electronic Timetable Information –www.vor.atMobile app „qando“ –www.qando.atRoute planner „AnachB.at“-www.anachb.atTimetable - (16 volumes, USB Stick)Information brochureHotline 0810 22 23 24ServiceCenterFacebook –www.facebook.com/vorgmbh2014.11.2012
Electronic Timetable Information
21
14.11.2012
P&R and B&R facilitiesP&R and B&R facilities serve as an importantintersection between rail and individual transportOver 200 facilitiesOver 33.000 car spacesOver 22.000 bike spacesResult of the high-level interface38% of commuters use P&R11% of commuters use B&RFacilities need high quality standardsroofing or lock up facilities for bikesThe P&R ticket fare is less expensive thanthe parking fare in car parks in Vienna2214.11.2012
qando – when, how, whereTimetableReal-time monitoringMobile TicketingCity informationNewsDisturbance functionFurther information is also available via AnachB
23
14.11.2012
14.11.2012
urban traffic information for modal shiftITS Vienna Region / AnachB.atDI Hans Fiby, Projekt Manager of ITS Vienna Region
14.11.2012
urban trafficis not only about peopleon the move
14.11.2012
clean air
14.11.2012
low noise pollution
14.11.2012
safe and nice environment
14.11.2012
enough space and privacy
14.11.2012
what many people dream of
14.11.2012
urban quality of life
14.11.2012
urban quality of life
14.11.2012
urban quality of life
14.11.2012
urban quality of life
14.11.2012
urban quality of life
14.11.2012
urban quality of life
14.11.2012
urban quality of life
14.11.2012
urban quality of life
14.11.2012
… so,
traffic informationis a serviceof public interest !
14.11.2012
300.000 commuters a day
14.11.2012
environmental policies (EU)
EU GHG emissionsEconomy Roadmap 2050Low Carbontowards an 80% domestic reduction (100% =1990)14.11.2012
traffic policies (Vienna)
14.11.2012
attractive public transport
14.11.2012
innovations
14.11.2012
parking restrictions
14.11.2012
multi- / intermodal information
3412
14.11.2012
ITS organisation
14.11.2012
ITS technology
14.11.2012
ITS services
14.11.2012
All modes of transport
14.11.2012
Realistic travel times
14.11.2012
Parking times
14.11.2012
Rerouting to park house
14.11.2012
Use bike lanes
14.11.2012
Car sharing, free bike rental
14.11.2012
Mixed mode
14.11.2012
AnachB.at Appmapdeparturemonitor
ANDROID +ecologicaloutdoor routingiPhoneturn by turnrouting
14.11.2012
AnachB.at has effectWeb, iPhone, networking
detailed Graph GIPall means of transportdynamic dataalle big actors are partnerscovering the entireVienna Region14.11.2012
Congress Navigatorsmartguide with touristinformation and ticketing
congress programand personalisedtimetable
ecological outdoor routing
emotional
rational
14.11.2012
target groups (Bikenavi)•integration(intermodal system)•synergy(GIP / OS / user generated content)•participation•open platform
14.11.2012
The future: simple usability
I
I want to go by train from St.Pölten to Innsbruck tomorrow at 7:00 am
14.11.2012
Mange tak for den opmærksomhed!
